Communication Quiz Practice

The ______________ informs, persuades, and communicates goodwill; why a document is written.

The terms argument and negotiation are similar in nature and mean the same thing. (synonyms)

Which of the following describes a clash  that sometimes occurs with differing points of view?

__________________ is sending and receiving messages; exchanging thoughts, ideas, and beliefs.

When addressing an individual in the salutation, use __ if you don't know the person's name.

Many jobs in the workplace require writing.

Experienced writers rarely revise; inexperienced writers revise a lot.

A proper handshake is done from the _______________.

It is important to get all of your thoughts on paper before you start rereading and revising.

Good writing usually has big words and long sentences.

Which of the following play an active role in communication?

Bargaining by persuasion rather than by argument.

The reader of a document; customers, supervisors, co-workers, public, clients, etc.

Revising a document primarily means checking for spelling and punctuation errors.

Which of the following are documents found in the workplace?

The date (month) of a letter should be spelled (letters) out instead of using figures.

Which category of communications best describes facial expressions and body posturing?

Writing is usually easy for experienced writers.

Business letters should include specific examples clarifying and expanding the main point.

Errors in spelling, punctuation, and grammar can distract the reader from the message meaning.

Which of the following is the suggested range of a handshake?

Approximately what percentage of understanding comes from the spoken word when communicating?

Which of the following is a listening barrier to communication?

Which of the following is not true of e-mail communication in business writing?

Which of the following describes a reaction or response to what is being said?

Unclear wording and poor organization are two common problems in workplace writing.

Which type of non-verbal communication shows emotion through gestures on a person's face?

Which of the following is a sign of nervousness when shaking hands?

In planning, what the writer says is far more important than what the reader needs to know.