Review for HCA 105 Final Exam

Special considerations should be made for patients who:

A collection of documents that you can bring to an interview is:

In a medical practice, the person opening the office should arrive approximately ____?

Part of the patient registration process includes the registration form and:

The professional attribute that indicates the ability to identify with someone else’s situation is:

When a Pt has never been to the medical office for an appt, which abbreviation should be placed next to their name?

Which of the following laws dictate(s) collection policies for medical practices?

Safety Data Sheets (SDS) refer to:

Common sections of the policies and procedures manual include the following except

Which option is an example of clinical supplies:

Payroll, medical supplies, electricity, and telephone service are part of the:

Rules or guidelines that dictate the day-today operations of the office are called:

An NSF check is a:

When managing the clinic schedule, one of the best ways to assist the practitioner is to:

A ________ transmits images from documents to computer files via a photocopier:

When scheduling multiple advance appointments for the same patient, the medical assistant should:

The contents of a first-aid kit can include:

Newly graduated medical assistants can apply for all of the following positions except:

If a person who calls the office refuses to be identified, the medical assistant should:

Unpredictable or unexpected small expenditures that occur in the medical office can be covered by:

Scheduling systems that group similar appointments together in a certain day of the week/during certain times of the day

The Practice Manager's role includes:

A clinic schedule is considered:

Why are internal audits of medical records (charts) advisable for every medical office?

General practitioners are also known as:

Desired professional behaviors include:

Checks (business or personal) with stubs attached are known as:

Patient medical records are not likely to be used for:

__________ are personal qualities & behaviors that enhance interpersonal communication, job performance, & job prospects

Abusive, deceptive, or unfair debt collection practices can result in:

Scheduling two patients at the same time with the same physician is called:

PPE is the abbreviation for:

Patients who are seen on a first come, first serve basis are:

Which of the following is the best definition of networking?

Common office equipment found in the medical office include all of the following except:

A violation of ADA might be not allowing:

A medical assistant is one member of the healthcare team. Duties for this role include:

______ refers to patient PHI and that only attending physicians & MA's are allowed to see the Pts record w/out consent:

Which of the 6 Cs means "to be brief and to the point”:

The 6 Cs of charting include all of the following except:

The primary purpose of the American Association of Medical Assistants (AAMA) is to:

Duties that relate to orientation, jury duty, and sick leave are examples of which type of policies:

In a small medical office, administrative supplies are generally kept:

To avoid miscommunication when scheduling appointments over the phone, it is important to:

A payment made by the medical office for goods or services purchased is considered:

Patients experiencing hardship may include: