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Hotel Structure & Hospitality Quiz Flashcards | StudBud
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Hotel Structure & Hospitality Quiz
Hotel Structure & Hospitality Quiz
14 terms
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StudBud Administration
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473 plays
A review of the hospitality industry and basic department responsibilities.
Flashcards
14 cards
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Practice quiz
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Questions
14
Answers
1
The main objectives of studying hospitality management are:
Evaluating an operations performance
Successfully budgeting expenses
Setting a formal table
Applying ideas, concepts, and info on the job
2
A group of employees who perform similar jobs and meet once per week to discuss their work is a
Quality circle
Resident manager group
Rooms department
Executive team
3
What areas are not considered part of the hospitality industry?
Grocery Stores
Bed and Breakfast
College Cafeterias
Nursing homes
4
The money and knowledge gained on the job are called what?
Employee Preparation
The Job Benefit Mix
Job Status
Retained Earnings
5
What is the biggest difference between hotels at the same price level?
Expanded Menus
Service
Coupons
More Amenities
6
When there are fewer people working in middle management, what happens?
Employees give up benefits
Employees take fewer days off
Employees have fewer responsibilities
Employees take on more responsibilities
7
In smaller properties designated staff members, usually from front desk, will assume this job
Security
General manager
Housekeeping
Food and Beverage
8
What is the highest position at a single hotel property?
General Manager
HR Director
CEO
Resident Manager
9
When you are very skilled at your job it is referred to as what?
Supervisory satisfaction
Job Specialization
Retained Earnings
Job Benefit Mix
10
The skills and knowledge you take away from a job to reinvest in your career are called what?
Retained Earnings
Job Benefit Mix
Employee Preparation
Management Know-how
11
This department is very important in operations and includes valet parking, concierge, and more
HR
Food and Beverage
Housekeeping
Front Office
12
The job of clean-up in the kitchen is part of a subunit called what?
Dishwashers union
Housekeeping
Stewarding
Maintenance
13
What is the biggest benefit of owning your own business?
Lack of financial risk
Being your own boss
Having a good reputation
Not having to hire as many employees
14
Which sector of the hospitality industry has the lowest demand for employees?
Full Service Restaurants
Luxury Hotels
Economy hotels
Quick Service Restaurants
