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Personal Communications
Personal Communications
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Questions
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Answers
1
The ______ states the officer must provide accurate oral descriptions of persons, places, and events
38 CFR 1.218(b)
Standardized Position Description
Standardized Operating Procedures
VHA Handbook 0730
2
There are how many steps to success initial contact?
4
5
7
6
3
Collective ideas, values and context is referred to as _________.
Common History
Shared Cultural Experience
Shared History
Cultural Context
4
Determining the identity of the contact is which step in successful initial contact?
3
2
1
4
5
Show some gratitude is which step in successful initial contact?
6
3
5
4
6
The following are additional barriers to communications besides the three Pre's except.
Injury
Illness
Stress
Money
7
Provide a resolution is which step in successful initial contact?
5
3
4
6
8
A modern day representation of symbology are ______
Voicemail
Emails
Emojis
Texts
9
Determine a course of action is which step in successful initial contact?
6
3
4
5
10
Fear of public speaking is also known as ______
Glossophobia
Ophidiophobia
Hydrophobia
Acrophobia
11
Hieroglyphs were "the words of god" according to this culture _____
Rome
Sudan
Egypt
Iraq
12
Actions conveying an arrogance of superior intellect/intelligence is an example of which "Pre"?
Pre-Cognition
Pre-Fix
Pre-Conception
Pre-judgment
13
_____ plays a prominent role in how messages are sent and received.
Technology
Word choice
Emotions
Education
14
People use __________ to exchange ideas, information, and feelings.
Communication
Authority
Influence
Negotiations
15
Much of effective human communication is due to mutual _____.
Respect
Honesty
ICARE
Ethics
16
I do not need to hear you out because I got this all figured out is an example of which "Pre"
Pre-Cognition
Pre-Judgment
Pre-Conception
Pre-Fix
17
The primary reason human beings communicate is
Express thoughts
Express feelings
Express ideas
To be understood
18
Establishing rapport is which step in successful initial contact?
3
4
1
2
19
Actions influenced by cultural bias or social class is an example of which "Pre"?
Pre-Conception
Pre-Judgment
Pre-Cognition
Pre-Fix
20
The _____ stone had the same information in three different ancient languages
Falsetto
Miranda
Rosetta
Rosario
21
Academics claim Sumerians developed the first written language called
Greek
Latin
Cuneiform
Hieroglyphs
22
An active listener listens to others in order to _____.
ICARE
Understand
Respond
Win
23
I know better than you and the dismissal of logic and values not your own is called ______.
Pre-Judgment
Pre-Cognition
Pre-Fix
Pre-Conception
24
Remaining calm, speaking quietly, and maintaining composure will often be _____ by the person contacted over time.
Dismissed
Mimicked
Mocked
Rejected
25
Every person is worthy of ______.
Caring
Treatment
Respect
Honesty
26
Gestures, body posture, proxemics, and facial expressions are all examples of _______.
Emotions
Confusing behavior
Non-Verbal Communication
Tells
27
An alternative language includes all of the following except _____
Braille
Non-verbals
Signing
Math
28
VA Police training at LETC focus on these forms of communication except ______.
Non-Verbal
Verbal
Legal
Written
29
All of these are required of VA Police Officers except ______.
Render courteous assistance to people at all times.
Maintain a proper work and life balance
Refrain from verbally or physically abusing people
Retain full control of temper when abused
30
Define the issue is which step in successful initial contact?
3
2
4
1
31
I think you may have confused your rank with my authority is an example of which "Pre"?
Pre-Judgment
Pre-Congnition
Pre-Fix
Pre-Conception
32
Putting yourself in someone else's shoes/situation is called _____.
ICARE
Empathy
Caring
Sympathy