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1.14.21 Quiz Flashcards | StudBud
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1.14.21 Quiz
1.14.21 Quiz
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1
Which of the following best describes HR's role in organizational development?
Organize team building activities for executive team
Serve as a change agent
Craft employee communication
Administer changes in benefits plan
2
Which methodology identifies bottlenecks one at a time until a company achieves the desired goal?
Total Quality Management
Flow charts
Theory of Constraints
Six Sigma
3
Which of the following is a characteristic of an income statement?
Compares assets, liabilities, and equities
Includes long term debt
Provides "bottom-line" look at how the org is performing
Includes investments the company has made
4
Which of the following is the most important factor to consider when organizing a focus group?
A facilitator
An identified record keeper
Cultural effects that might affect the survey results
Detailed planning
5
What is the primary benefit of the continuous integration approach when implementing an HRIS?
All components are implemented at once.
All bugs are fixed during testing, so integration is always flawless
Most problems can be identified and fixed as they manifest themselves.
Integration takes place after all components are complete.
6
Which type of interview focuses on how a candidate previously handled real situations?
Behavioral
Stress
Unstructured
Competency based
7
Which of the following is an example of an internal HR strategic relationship?
HR collaborates with line supervisors to fill future mgmt openings
HR completes a compensation analysis
HR audits education records of all employees
HR ensures complianc with FLSA
8
What is a benefit of utilizing social media as a communication platform to influence organizational change?
More effective means of communication
Establishment of a counterculture
Large amounts of information
Groupthink
9
Globally, what is the most common type of employment relationship?
Contractual
At-will
Contractual for senior-level executives only
At will for part time staff only
10
Which US employment law covers private and public employees with 20 or more employees?
1990 Americans with Disabilities Act
1964 Civil Rights Act
2009 ADA Amendments Act
1967 Age Discrimination in Employment Act
11
Which of the following is an internal mobility concept that provides professional and technical assignment opportunities
Relocations
International assignments
Dual-career ladders
Promotions
12
What are project leaders called when a Six Sigma process is implemented?
Green Belt
Black Belt
Master Black Belt
Master Green Belt
13
Which of the following would be an appropriate alliance for a company whose mission is to provide safe transportation?
Ad campaign against drinking and driving
Employees participating in crash testing
Hosting community workshops on child restraint devices
Installing GPS devices in school buses
14
Implementing a quality management system is an example of which basic management function?
Controlling
Planning
Organizing
Directing
15
Which describes a security measure a company should take to ensure protection of employee data with a new HRIS system?
Decrypt
Encrypt
Decode
Convert
16
What is a characteristic of an org in its Introduction (startup) phase?
Highly paid employees
Focus on performance based incentives to attract new employees
Tax free benefits
Well defined policies and procedures
17
Which of the following facilitates employees learning by doing?
Gamification
Blogging
Mobile learning
Social media
18
Which type of leader assessment tool presents simulated leadership situations that leaders may encounter in workplace?
Situation judgment tests
Personality tests
Leadership practices inventory
Emotional judgment tools
19
What quality control tool prioritizes categories from most frequent to least frequent?
Check sheet
Pareto chart
Histogram
Flow analysis
20
What is the best approach to union avoidance?
Increase salaries in the most disgruntled department
Maintain a sustainable workplace
Provide supervisors with union avoidance best practices
Aggressively combat union organizing tactics
21
Which KPI in a balanced scorecard primarily addresses actions that will prepare the org for future success?
Customers
Internal business processes
Finance
Learning and growth
22
An HR professional would develop a business case to:
Help senior management choose a competitive strategy
Train managers in applying ethical guidelines to workplace situations
Secure a budget and resources for a proposed project
Report on the success of a HR strategic initiative
23
Which of the following terms refers to collapsing multiple pay ranges into a single wide pay range?
Green circle rates
Broad banding
Pay compression
Wide banding
24
Which of the following competitive industry factors is classified as a "pull" factor?
Greater strategic control
Government policies
A need for new markets
Increased competition
25
Which of the following is a core International Labor Organization standard?
Equal promotional opportunities for minorities
Prohibition of child labor
Establishment of a minimum wage
Standard 40 hour workweek
26
Which of the following is an advantage of an online employee survey?
Accurate, up to date email addresses are used
You get a higher response rate because of employee access convenience
The third party server is secure
The third party server has virus checking software
27
Which of the following is a nonfinancial reward designed to increase employee engagement?
Gift card awarded for sustained high performance
Pay differential
Promotion
Participation on a project team organized to develop new operating system
28
Which judgmental forecast prevents skewed results due to "groupthink"?
Regression Analysis
Delphi Technique
Managerial Estimate
Nominal Group Technique
29
What is a primary reason that HR engages in human resource capital management planning?
Ensure the workforce has the skill needed to execute the company's strategy
To shorten the time to fill in demand positions
To determine what other business ventures the company can pursue
To establish a pipeline for the high turnover positions
30
In which phase of the risk management process does oversight most likely occur?
Review effectiveness of risk
Identify and analyze risks
Manage risks
All phases
31
The purpose of a gap analysis is to:
Eliminate benefits that are too costly
Revise benefits that are not meeting employee or organizational needs
Ensure that all employees receive the same benefits
Determine which employees are underinsured
32
As a manager, why would a dashboard be of value to you?
Provide you will one place you can go to for all your reporting needs
Provide you with a quick overview of all relevant KPIs and other metrics
Contain a repository of key info you need to know to do your job well
Contain all relevant employee performance data
33
Which of the following is an internal recruiting source?
Contract agencies
Job bidding
Internships
Former employees
34
Author of theory that proposes hygiene factors must be acceptable in order for motivation factors to motivate:
Douglas McGregor
Abraham Maslow
B.F. Skinner
Frederick Herzberg
35
When is the best time for an organization to begin its engagement efforts in the employment cycle?
Recruitment
Performance evaluation
Hire selection
Onboarding
36
Which level in Maslow's Hierarchy of Needs addresses the need to be accepted?
Basic physical needs
Belonging and love
Esteem
Self actualization
37
What is the primary goal of organizational effectiveness and development interventions?
To improve individual performance
To improve team performance
To promote the personal development of a company's leaders
To improve organizational performance
38
Which quality control tool would be best at evaluating whether reduction in sales staff correlates to decrease in sales?
Histogram
Scatter diagram
Fishbone diagram
Pareto chart
39
Which of the following functions is a responsibility of a diversity council?
To set goals and priorities
To adjudicate employee issues
To develop long term staffing plans
To mediate employee problems
40
Which of the 4 Layers of Diversity is described as the "result of life experiences and choices"?
Personality
External dimensions
Internal dimensions
Organizational dimensions
41
What type of information is provided by succession plans?
Chain of command information
Job success measures
Job applicant data
Candidate availability data
42
To be a values based document rather than a rules based document, an org's code of conduct must contain a statement of:
Ethical and conduct guidelines
Organizational principles and standards
Compliance with specific external regulations
Performance evaluation with channels for reporting misconduct
43
Which of the following describes the best way to sustain an engagement strategy?
Align engagement strategies to business results
Ensure engagement activities are fun
Eliminate external pressures to employee engagement
Survey employees once a year
44
To which of the following job evaluation methods does the paired comparison method belong?
Point factor
Ranking
Job classification
Factor comparison
45
What is the purpose of establishing risk management strategies?
Change the impact of risk
Identify structural risks
Identify cultural risks
Eliminate risk
46
The global HR professional can play a major role supporting strategic management by:
Developing local legally compliant talent acquisition procedures
Providing language training programs
Ensure operations meet or exceed minimum health and safety standards
Align HR processes and activities with org's global strategy
47
Which of the following evaluation methods provides the most valuable measurement information?
Reaction
Behavior
Learning
Results
48
Which OED intervention facilitates the discovery of causes and develops solutions with input from those involved?
Strategically aligned
Collaborative
Producing sustainable results
Supporting continuous improvement
49
Which term identifies an undesirable form of engagement where employees appear to be engaged but do not feel engaged?
Transactional engagement
False engagement
Transitional engagement
Transformational engagement
50
Under what conditions would a company most likely rely on expatriates?
Home-country personnel request international assignments
Minimal cultural differences exist between home and host countries
The political situation is stable
Sufficient local talent is not available
51
The statement "We aspire to be a great place to work for all employees" is an example of:
A vision statement
A core competency
A mission statement
A values statement
52
This term refers to innovations created for or by emerging economy markets and then imported to developed economy market
Reciprocity
Reverse innovation
Absorption approach
Knowledge transfer
53
A risk that affects how the organization creates value is what type of risk?
Financial
Compliance
Operations
Strategy
54
What term best describes a situation in which an employee is given additional tasks to accomplish in the same job?
Apprenticeships
Job enlargement
On the job training
Job enrichment
55
A PEST analysis addresses 4 categories, one of which is:
Geographic
Cultural
Political
Ethnic
56
The words integrity, teamwork, and superior customer service would likely be a part of:
A mission statement
A values statement
A vision statement
A core competency
57
Which of the following performance appraisal methods involves the employee defining what they intend to accomplish?
Critical Incident
Management by objectives (MBO)
Field Review
Essay
58
Which risk analysis tool measures the risk level as the probability of occurrence times the magnitude of impact?
Risk prioritization matrix (PAPA model)
Risk scorecard
Risk register
Risk equation
59
Why is it important to evaluate change readiness in an organization?
Align engagement strategies to business results
Ensure engagement activities are fun
Eliminate external pressures to employee engagement
Survey employees once a year
60
Which of the following is a characteristic of labor or trade unions?
Unions tend to have a combative relationship with management
Employee expectations of unions vary by country
Unions generally operate in similar fashions globally
All adhere to the ILO core standards
61
The 1st step toward linking an org's jobs with its vision, mission, goals, and objective is to:
Conduct a task analysis
Conduct a job analysis
Perform a job audit
Create a job specification
62
A brownfield operation, one of the ways an organization may grow, involves an organization:
Building a new operation from the ground up
Acquiring a subsidiary that will be wholly owned through merger
Repurposing an existing unused facility
Purchasing an already existing operation
63
What is the purpose of a risk scorecard?
To develop a history of risk events
To make a record of safety incidents and how they happened
To gather individual assessments of various risk characteristics
To identify and track known risk patterns
64
Pull factors, a concept that explains the attractions that can motivate organizations to globalize, include:
New trade agreements
Increased cost and competition
Government policies
A need for new markets
65
Which law was the basis for the first expansion of the Family and Medical Leave Act?
Worker Adjustment and Retraining Notification ACT (WARN)
National Defense Authorization Act (NDAA)
Fair Labor Standards Act (FLSA)
Uniformed Services Employment and Reemployment Act (USERRA)