New Batch CRM Quiz - Day 22 , Tuesday Aug 23

All customers need friendly, courteous_______ in respectful & fair environment.

What is recommended when developing a customer service policy? Choose two options. 2 marksSelect 2:

A Use case is a fairly simple pictorial version of the steps involved in an interaction.

Numerical data from business

Rules and regulations to follow in business

Many action plans fail because there is no one verifying that the project runs until completion

User Needs analysis is having an excellent marketing plan and is able to reach many customers on a daily basis

Why should a company conduct a customer needs analysis?

External customers - who don’t directly contribute to the revenue of a company by theprocess of purchase of a product

Paraphrasing means your organization has an excellent marketing plan & is able to reach many customers on daily basis.

Which tools are considered part of business analysis?

Expectations or fairness in society

Which statements describe the Final Recommendation?

Product knowledge is an essential sales skill. Augmented Product Knowledge means...

Looking at the benefits the product will provide.

Which components are part of an action plan?

KPI is a measure you would use strategically to measure the performance of your organization.

Paraphrasing means to summarize what customer said from time to time to make sure you understand what they say

All customers need to know they are being sold a product at a fair ____

Which one is an option for dealing with risk?

Core product knowledge means you:

To avoid customer complaints, you should:

You directly contribute to the revenue of a company by process of purchase of a product or service. Youare considered a:

A Need-based customer can be converted into a Loyal customer

The service components and other intangibles

CRM promotes ethics, because it builds customer loyalty by appearing to uphold the customer’s rights before profit

Indicators that help monitor to achieve performance

When the client expresses a concern. the organization takes ______ based on that concern.

An item that does not last a reasonable amount of time is not considered of good _________

To establish a good loyal customer base, Companies need to show_____ to customers for patronage that is given to them.

CLV stands for?

Specific Goals based on expectations of service

An Intangible product is "a thing that cannot be touched."

The products in tangible terms