B063 Communication Methods

Question 1

Packet Switching - data split into small blocks, routed through paths, not through telephone

Accepted Answer

True

Question 2

Two cost-saving advantages that ProgressLeisure would gain by using VoIP communication

Accepted Answer

Cheaper and no need to install new phone lines

Question 3

Describe how Progress Leisure might use avirtual PBX

Accepted Answer

Staff make external calls and internal calls on shared lines

Question 4

3 wayconference call allows the subscriber to speak with 2 peoplein differentlocations

Accepted Answer

True

Question 5

What is a softphone?

Accepted Answer

Software applications to make VoIP calls

Question 6

Define the term 'VoIP communication'.

Accepted Answer

Using the internet to make an audio call

Question 7

How might Progress Leisure use SMS?

Accepted Answer

Trainers messaging members to rearrange classes

Question 8

Describe the impact of latency on VoIPcalls

Accepted Answer

Poor quality call. Possibility of 'talk-over'

Question 9

Define the term VoIP gateway

Accepted Answer

Device used to transmit and receive voice communication

Question 10

Define the term 'SMS'

Accepted Answer

Short Messaging Service - Texting

Questions 10