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Chapter 31 & 32 Flashcards | StudBud
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Chapter 31 & 32
Chapter 31 & 32
49 terms
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Flashcards
49 cards
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Practice quiz
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Questions
49
Answers
1
You should already know this
True
False
2
Is this true?
False
True
3
Another name for an individual owner who determines policies and has the last say in decision making is a __
Sole proprietor
Business partner
Stock holder
Manager
4
Which of these is considered the very best form of advertising for a salon?
Newspaper ads
Satisfied clients
Television ads
Radio spots
5
Supplies purchased by a salon that are to be sold to clients are ____
Retail supplies
Consumption supplies
Inventory supplies
Client supplies
6
Which of these is usually the best form of compensation for a new salon professional to start out?
Salary plus commission
Commission
Salary
Tips
7
____ includes all activities that promote the salon favorably, from newspaper ads to radios spots, etc.
Advertising
Business cards
Social media
8
A ___ of a corporation is required to pay unemployment insurance taxes on his/her salary
Stockholder
Corporation
Franchise
9
When planning & constructing the best physical layout for a salon, the primary concern should be ___
Maximum efficiency
Salon carpeting
Salon furniture
Color scheme
10
The best way to encourage your client to book again is to simply talk with them, ask questions and ___
Listen carefully to their answers
Give them an appointment slip for their next visit
Send birthday cards out
Demand they come back for retouch
11
When is the best time to think about getting your client back into the salon?
While they are still in the salon
Several days after they leave the salon
Before they arrive at the salon
Just after they leave the salon
12
Someone who recognizes problems promptly& finds ways to resolve them constructively
Knowledge builder
Punctual
A problem solver
13
Read & Pick false
True
False
14
This time period can be for adding more locations, expanding the scope of the business, construction, etc
Years 5-10
Year one
Years 11-20
Years 2-5
15
This applies to every aspect of your life
Therapy
Be a lifelong learner
Relationship builder
16
Read
False
True
17
Which payment structure is used to motivate employees to perform more services, thereby increasing their productivity?
Salary plus commission
Salary plus tips
Weekly rate
Hourly rate
18
A description of the key strategic influences of the business
Marketing plan
Vision statement
Mission statement
Supporting documents
19
A long term picture of what the business is to become& what it will look like when it gets there
Salon policies
Vision statement
Marketing plan
Executive summary
20
___ is a document that outlines all the duties & responsibilities of a particular position in a salon or spa
Rental agreement
Resume
Employment agreement
Job description
21
Pick false
True
False
22
You will have to quickly get used to putting your own feelings/desires aside& putting the needs of salon& client first
True
False
23
A written description of your business as you see it today & as you foresee it in the next five years
A goal
Vision statement
Business plan
24
best way to improve your performance is to model ur behavior after some1 who is havin the kind of success u wish to have
False
True
25
___ are income in addition to your regular compensation& must be tracked& reported on your income tax return
Commission
Weekly rate
Hourly rate
Tips
26
Read over
False
True
27
It should always be your top priority to meet which of the following financial obligations?
Payroll
Rent or mortgage
Utility bills
Vendor bills
28
When choosing a location for your business, you should select one that
Has limited parking
Has low traffic
Offers easy access
Is secluded
29
To be successful in sales, you need….
Pleasing personality
All of above
Ambition
Determination
30
Be willing to help with whatever needs to be done in the salon when you are not busy is considered ___
Being a suck up
Pitching in
Being subordinate
31
Supplies used in the daily business operation are considered ___
Consumer supplies
Inventory supplies
Consumption supplies
Retail supplies
32
___ is the act of recommending and selling products to your clients for at-home use
Retailing
Ticketing
Wholesaling
Soft selling
33
In this time period, you may want to move from working cosmetologist into a full time manager of the overall business
Years 5-10
Years 11-20
Year 1
Year 20 onward
34
__ refers to a platform used to engage and communicate with groups of people by way of online communities, networks
Advertising
Social media
35
____ requires that you practice& perfect your people skills
Taking more classes
Working in a salon
Being boss
36
Which of these strategies will help you to effectively meet your clients’ needs?
Say whatever is necessary to make a sale
Always put yourself first
Be punctual
Once you have a job, stop learning and focus solely on working
37
Which of these structures saves you money in taxes, provides greater business flexibility,& makes raising capital easier
Individual ownership
Franchise ownership
Corporate business
38
look over this
False
True
39
Recognizing the clients’ needs and preferences lays the foundation for successful selling
True
False
40
It is recommended that you select which of these people as a role model?
A friend
A vendor
A client
A stylist in the salon
41
Good business operations require a simple and efficient _____
Inventory records
Bookkeeper
Record system
42
If you earn $10 per hour & you work 40 hrs, you will be paid $400 that week. This is an example of?
Commission
Salary
Salary plus commission
Tips
43
Writin job description for urself, present to boss to ensure that both have a good understandin of what is expected of u
True
False
44
Being a good team player includes ___.
Striving to help others
Refusing to be subordinate
Withholding your knowledge
Focusing on your own work
45
Outlines employees& management levels and also describes how the business will run administratively
Organizational plan
Financial documents
Marketing plan
Executive summary
46
If you like to make your own rules& are responsible enough to meet all the duties& obligations of running a business, __
Franchise ownership
Individual ownership
Corporation
47
A well trained ____ is crucial because they are the first and last person the client contacts
Assistant
Manager
Receptionist
48
Read
True
False
49
If you find yourself at a salon that does not use job descriptions, what should you do?
Demand a contract of what job description you are being hired for
may want to write one for yourself