Uses the right systems to consistently deliver the Starbucks Experience and Guide Improvement

Ops Standard and Continuous Improvement

Helps partners create development plans and has meaningful coaching conversations that drive performance

Coaching for Performance and Development

studbud

Verdant OES 2023 Set B

100 termsStudBud Administration16 plays

Imported from external platform

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
Used each period to identify gaps and to document legal and regulatory compliance
Store Experience Assessment
Core Tools
Store Operations Assessment
Period Planning Kit
2
The way we share progress,generate excitement & support conversations related to priorities&products for the next period
Period Planning Workbook
Market Media Relations
Barista Guide
Partner and Customer Programs
3
Training is often a combination of self-paced, independent learning and trainer/leader-led content
True
False
4
In Prepare, you put the learner at ease, assess prior knowledge and explain what will be taught
False
True
5
This is used to capture your plan for growth.
Partner Development Plan
Performance Meeting
Partner Improvement Program
Performance Appraisal
6
At Starbucks, 'Approaches' are consistent role-based frameworks, designed to: Support problem solving and collaboration
False
True
7
Contributes to the success of the team and supports others to do their best work
Influencing Peers
Be Dedicated to Each Other
Coaching Others
Focused on Quality
8
This report shows cost for each item and determines which items drive the greatest profitability and which one's won't
Daily Food Sales Report
Food Markout Sheet
Consolidated Reports
Jet Reports
9
Helps baristas with beverage standards and instructions on preparing beverages: ____ ____ Cards
Food Information
Coffee and Tea
Beverage Recipe
Beverage Resource
10
Shifts from a focus on maintaining peer relationships to balancing positional & personal influence to solve problems
Acting Courageously
Demonstrating Ownership
Influencing Peers
Galvanizing Leaders
11
Anticipates Problems and uses their resources to calmly and confidently respond
ACT Decision Model
Running Shifts with Customers at Our Core
Solving Problems at the Moment
LATTE Model
12
This is step in the Teaching Model where in we continue to check in and provide recognition and coaching
Coaching Behaviors
Letting Go
Follow-up
Considering Growth
13
It is the official Chatbot of Starbucks Philippines on our official Facebook Page
Chat Open AI
Pike Place Info
The Siren
SR Rewards
14
Uses the right systems to consistently deliver the Starbucks Experience and Guide Improvement
Ops Standard and Continuous Improvement
Running Shifts with Customers at Our Core
Shift Pattern
Prioritizing and Planning
15
Shifts from owning assigned responsibilities to identifying ways to enhance the Starbucks Experience within the store
Guiding Others
Demostrating Responsibility
Influencing Peers
Taking Initiative
16
It is when the learner will demonstrate the routine while saying the major steps, key points and reasons why.
Prepare
Present
Practice
Follow-up
17
Awareness and Empathy are meaningless if you do not do this in the service of others.
Action
Ensure Satisfaction
Take Initiative
Thank the Customer
18
Welcome » Mark » Ring » Tender » Gather » Finish
Register Routine
Cafe Order Routine
Drive Thru Register Routine
Drive Thru Routine
19
When a partner says "I can help others with this", he/she is in what stage of development?
Advising
Generous
Owning
Helpful
20
____ ____ Weekly Update is the information on updates, alerts, and changes to programs
Barista-Need-To-Know
Store Bulletin
Market Operations
Ops Agenda
21
When you ask the learner to demonstrate working routine while explaining the major steps, key points and reasons why.
Present
Practice
Follow-up
Prepare
22
A leader's responsibility in developing partners by working shoulder-to-shoulder to help partners be their very best.
True
False
23
It is the consistent way to prepare, lead, and transition your shift so that teamwork can thrive
Deployment
Shift Pattern
Approaches
Routines
24
Consistent way of bringing the SBUX Experience to life by creating plans, evaluating effectiveness & adjusting as needed
SM Pattern
Deployment
Routines
Shift Pattern
25
Helps partners create development plans and has meaningful coaching conversations that drive performance
Store Manager
Coaching for Performance and Development
Be dedicated to each other
Teaching and Training
26
Visual merchandising schematic to support promotional set up and in fill options
VMD 3.0
Bach Bar Cubby Layout
Storage Schematics
Siren's Eye
27
When a partner says "I want to know more about this" he/she is in what stage of development as part of accepting change?
Owning
Letting Go
Engaging
Learning
28
Used daily when preparing to start and transition work
Daily Deployment Plan
Daily Coverage Report
Labor Scheduling Tool (LST)
Daily Plan
29
Used to know which tasks to complete next as a part of the Customer Support Cycle
Cycle Task List
FOH Clipboard
Routine Stickers
Shift Pattern
30
It is displayed in the store's backroom to help highlight behaviors, values, and culture we want to live everyday
Partner Voice
Community Board
Communication Board
Green Apron Corner
31
Ensures the right products are in the right place and quantity to grow sales and minimize waste
5s System
Storage Schematics
Sales and Inventory
Deployment Principles
32
They create an environment that enables the store team to work together to consistently ensure operational excellence.
Store Managers
Shift Supervisors
All Partners
District Managers
33
Cafe Order Routine: Welcome » ___ » Ring » Tender » Gather » Finish
Smile
Mark
Consolidate
Greet
34
While the learner is in the owning stage, the leader is ____
Coaching Behaviors
Teaching New Skills
Encouraging Behavior
Letting Go
35
Knowledge Base are designed to catalog information
False
True
36
They build the team's capability to deliver the Starbucks Experience for customers and partners
Shift Supervisors
Store Managers
District Managers
Barista Trainers
37
When the learner is in the Advising Stage, the leader is
Risk Taking Development
Letting Go
Encouraging Growth
Coaching Development
38
Core tools are designed to build capability
True
False
39
Complete the SM Pattern: __ » Create the Experience » Check and Adjust
Prepare
Model
Present
Plan
40
Designed to organize the work
Core Training
Work Methods
Approaches
Work Dimensions
41
"Taking the next order" is the third step in Order Support Cycle.
False
True
42
It is used to assess the SM is (L>O>A) for each dimension of the SM role.
Work Dimensions
Development Path
Developmental Shifts
KPI Worksheet
43
Drive Thru Order Routine: Welcome » ____ » Finish
Slide
Gather
Ring
Tender
44
___________ is Excellence in Portfolio Leadership.
SM Approach
OSM Approach
DM Approach
RD/OM Approach
45
An OS must be assigned a till in POS2 so that the OS could run through the whole Order Support Cycle when needed
False
True
46
Information and planning details related to company that support planning for shoulder-to-shoulder and preparation work
Period Planning Kit
SM Weekly Planning Guide
DM Planning Guide
District Calendar
47
Work methods are designed to organize the work
False
True
48
This tool is used by the SS to determine if the team is on track with tasks so they can flex the play, if needed
Duty Roster Notebook
Daily Coverage Report
Deployment Plan
Quick Reference Guide: Troubleshooting Deployment
49
It is the compelling desire to live in service of those around you through awareness, empathy and action
Starbucks Experience
Service Behaviors
Passion for Service
Customer Support Cycle
50
Hand Off Support Routine: _____ » Gather » Finish
Greet
Call out
Welcome
Consolidate
51
A place to capture the DM's next steps in order to support SM activity
Guide to Coaching
Period Planning Kit
DM Coach and Visit Activity
PPV Notes
52
The consistent way to prepare, craft and connect to bring the Starbucks Experience to life on each shift.
SS Approach
Shift Pattern
Barista Approach
Barista Pattern
53
SMT First 30 Modules is given as early as the 5th month onwards (30 day completion) and endorse by the District Manager
True
False
54
The consistent way of working safely and effectively to produce high-quality products
Deployment
Routines
Barista Promise
Roles
55
Works in partnership with the SM to create store plans and ensure the team is workingtogether to make every moment right
District Manager
Shift Supervisors
Running Shifts with Customers at our Core
Leading Operations Activity
56
Core Training is designed to reveal gaps or reduce effort
True
False
57
Provides partners with the role -specific expectations approach and core tools that will set them up for success
Core Tools
Core Training
Work Methods
Store Managers
58
Used to identify trends to diagnose either skill or frequency gaps/ Used to document standard gaps within a station
Go See
Station Assessment
Duty Roster Notebook
Clean Plan
59
One of the 4 basic steps in analyzing food business is to identify the bottom selling items.
False
True
60
A reference for up-to-date information to support barista and shift food activities
Food Cards
Period Planning Workbook
Food Markout Sheet
Sampling
61
It occurs when Starbucks standards are not being achieved.
Customer Complain
Standard Gaps
Opportunities
Feedback Sessions
62
This program celebrate partner commitment to creating memorable customer experiences
Customer Voice Reports
Voice of Customer
Bravo Award
Partner of the Quarter
63
Hiring Expectations Key Behaviors: GENUINE
Friendly and Focused
Warm and genuine personality
Enthusiastic and Integrity
Positive attitude and energy
64
A guide for connecting with our customers when we haven't met their needs
LATTE Model
Tools to Drive Performance
Service Recovery Coupons
ACT Decision Model
65
Shifts from teaching and motivating others to identify potential and actively encouraging growth in others.
Encouraging Behaviors
Identifying talent
Coaching Behaviors
Galvanizing Leaders
66
By using this we can generate insights that will help the partner quickly adjust and improve
Coaching
Discovery Questions
Partner Performance Meeting
Planning with Intent
67
Steam Milk » Queue Shots » Pump Syrup » Finish
Espresso Routine
Milk Steaming Routine
Be Focused on Quality
Beverage Routine
68
PPK posts for stores is ___weeks out
5 weeks
4 weeks
7 weeks
3 weeks
69
PPK posts for market is ___weeks out
12
10
11
5
70
____ is the desire to focus on improving the foundational behaviors and functional standards that shape our business
Steps to Excellence
Passion for Service
Compelling Desire
Operations Excellence
71
A tool to take a holistic look at the customer experience through the lens of our expected store operations.
Store Experience Assessment
System Checks
Store Walk
Store Operations Assessment
72
In working Shoulder-to-Shoulder with partners, it is important for leaders to Know the Business
False
True
73
Solving Problems in the moment understands when and how to flex the play to optimize the customer experience.
True
False
74
In the Barista Pattern, what are the two things we Check Out with during Transition?
Your Team and Yourself
Yourself and Communications
Yourself and Your Store
Your Team and Your Store
75
Vision + Skills + Benefits + Resources + Support
Change Equation
Complete Change
Transformation
Responsive Change
76
The Coffee Master Topic program with the longest Non Coverage hours of 2 hours and 30 minutes.
Ethical Sourcing and Sustainability
Coffee Agriculture and Farming
Barista Craft
Our Coffee Expertise
77
These people have a need for interaction with other people and social recognition
Talkative Communicators
Direct Communicators
Friendly Communicators
Introvert
78
Vision + Skills + Benefits + Resources + (No Support) =
False Starts
Gradual Change
Confusion
Bottlenecks
79
This tool is used by the DM as an extension of the Field Guide to generate insights related to the SMs plans
SM Weekly Planning Guide
PPV Notes
Guide To Coaching
Store Operations Assessment
80
Are expected from a partner in the "owning' phase of their development.
Art of Letting Go
Good Behaviors
Observable Behaviors
Engaging Behaviors
81
Warming Routine: __ » Warm » Finish » Hand Off
Gather
Get
Practice
Prepare
82
Used by partners at each level to identify what success works like by role for a system change or initiative
Approaches
Core Tools
Work Dimensions
Success by Role
83
Drive Thru Window: Welcome » Hand Off » ____ » Finish
Thank
Gather
Consolidate
Tender
84
In deployment strategy, success can be measured by monitoring _________.
Customer Voice Metrics
Improvement
Production Pace
Beverage Pace
85
It is a subjective experience, based on the individual and their life experiences
Change
Emotions
Behavior
Learning
86
Rotates through responsibility for Ops Activities at SM/DM discretion based on individual with the needs of the business
Leading Operations Activities
Business Analysis and Problem Solving
Prioritizing and Planning
Ops Standard and Continuous Improvement
87
Shifts from executing the plan to being aware of how today's actions link to success & opportunities w/in the store
Planning and Prioritizing
Position Balancing
Sliding Positions
Demonstrating Ownership
88
This is used to guide performance and development for yourself and others
Parnter Improvement Program (PIP)
OPS Field Guide
Performance Appraisal
Partner Development Plan (PDP)
89
Mobile Order Support Routine: ____, Consolidate, Finish
Gather
Tender
Mark
Accept
90
Promotes an atmosphere of engagement and pride in creating the Starbucks Experience and achieving goals
SM Approach
Coaching for Performance and Development
Creating the Environment
Barista Approach
91
Excellence expectation of Market Ops Leaders
Portfolio and Leadership Development
Market Priorities Development
Social Media Relations Development
Operations and Leadership Development
92
It is the way we teach partners new and complex skills, such as routines.
Barista Basics Module
Teaching and Training
Teaching Model
Coaching
93
Shift Supervisor Approach is Excellence in _________________________?
Store Management
Leading the Shift
Operations Standards
Starbucks Experience
94
Vision + Skills + Benefits + (No Resources) + Support =
Confusion
Anxiety
Frustration
Dumbness
95
Operational tools that help baristas perform a task more effectively
Duty Roster Notebook
Quick Reference Guide
Period Planning Workbook
Barista Guide
96
Help those leading the shift understand how to keep the store safe, welcoming and meeting customer and partner needs
ACT Decision Making Model
Safety and Security Manual
Quick Reference Guides
Tools to Drive Performance
97
Ensures the right partners are in the right place doing the right work to serve the customers.
Staffing and Scheduling
Running Shifts with Customers at Our Core
Playbuilder Tool
Deployment Plan
98
Vision + Skills + (No Benefits) + Resources + Support =
Frustration
Anxiety
Resignation
Gradual Change
99
Excellence expectation of Regional Directors
Portfolio Leadership
Market Priorities
Portfolio and Leadership Development
Model and Elevate
100
In the SS Pattern, what are the three things we Check In during Prepare?
Yourself, Your Store, Communications
Yourself, Your Store, Your Team
Your Store, Yourself, Your Team
Your Store, Your Team, Communications

Verdant OES 2023 Set B Flashcards | StudBud

Verdant OES 2023 Set B

100 termsStudBud Administration16 plays

Imported from external platform

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
Used each period to identify gaps and to document legal and regulatory compliance
Store Experience Assessment
Core Tools
Store Operations Assessment
Period Planning Kit
2
The way we share progress,generate excitement & support conversations related to priorities&products for the next period
Period Planning Workbook
Market Media Relations
Barista Guide
Partner and Customer Programs
3
Training is often a combination of self-paced, independent learning and trainer/leader-led content
True
False
4
In Prepare, you put the learner at ease, assess prior knowledge and explain what will be taught
False
True
5
This is used to capture your plan for growth.
Partner Development Plan
Performance Meeting
Partner Improvement Program
Performance Appraisal
6
At Starbucks, 'Approaches' are consistent role-based frameworks, designed to: Support problem solving and collaboration
False
True
7
Contributes to the success of the team and supports others to do their best work
Influencing Peers
Be Dedicated to Each Other
Coaching Others
Focused on Quality
8
This report shows cost for each item and determines which items drive the greatest profitability and which one's won't
Daily Food Sales Report
Food Markout Sheet
Consolidated Reports
Jet Reports
9
Helps baristas with beverage standards and instructions on preparing beverages: ____ ____ Cards
Food Information
Coffee and Tea
Beverage Recipe
Beverage Resource
10
Shifts from a focus on maintaining peer relationships to balancing positional & personal influence to solve problems
Acting Courageously
Demonstrating Ownership
Influencing Peers
Galvanizing Leaders
11
Anticipates Problems and uses their resources to calmly and confidently respond
ACT Decision Model
Running Shifts with Customers at Our Core
Solving Problems at the Moment
LATTE Model
12
This is step in the Teaching Model where in we continue to check in and provide recognition and coaching
Coaching Behaviors
Letting Go
Follow-up
Considering Growth
13
It is the official Chatbot of Starbucks Philippines on our official Facebook Page
Chat Open AI
Pike Place Info
The Siren
SR Rewards
14
Uses the right systems to consistently deliver the Starbucks Experience and Guide Improvement
Ops Standard and Continuous Improvement
Running Shifts with Customers at Our Core
Shift Pattern
Prioritizing and Planning
15
Shifts from owning assigned responsibilities to identifying ways to enhance the Starbucks Experience within the store
Guiding Others
Demostrating Responsibility
Influencing Peers
Taking Initiative
16
It is when the learner will demonstrate the routine while saying the major steps, key points and reasons why.
Prepare
Present
Practice
Follow-up
17
Awareness and Empathy are meaningless if you do not do this in the service of others.
Action
Ensure Satisfaction
Take Initiative
Thank the Customer
18
Welcome » Mark » Ring » Tender » Gather » Finish
Register Routine
Cafe Order Routine
Drive Thru Register Routine
Drive Thru Routine
19
When a partner says "I can help others with this", he/she is in what stage of development?
Advising
Generous
Owning
Helpful
20
____ ____ Weekly Update is the information on updates, alerts, and changes to programs
Barista-Need-To-Know
Store Bulletin
Market Operations
Ops Agenda
21
When you ask the learner to demonstrate working routine while explaining the major steps, key points and reasons why.
Present
Practice
Follow-up
Prepare
22
A leader's responsibility in developing partners by working shoulder-to-shoulder to help partners be their very best.
True
False
23
It is the consistent way to prepare, lead, and transition your shift so that teamwork can thrive
Deployment
Shift Pattern
Approaches
Routines
24
Consistent way of bringing the SBUX Experience to life by creating plans, evaluating effectiveness & adjusting as needed
SM Pattern
Deployment
Routines
Shift Pattern
25
Helps partners create development plans and has meaningful coaching conversations that drive performance
Store Manager
Coaching for Performance and Development
Be dedicated to each other
Teaching and Training
26
Visual merchandising schematic to support promotional set up and in fill options
VMD 3.0
Bach Bar Cubby Layout
Storage Schematics
Siren's Eye
27
When a partner says "I want to know more about this" he/she is in what stage of development as part of accepting change?
Owning
Letting Go
Engaging
Learning
28
Used daily when preparing to start and transition work
Daily Deployment Plan
Daily Coverage Report
Labor Scheduling Tool (LST)
Daily Plan
29
Used to know which tasks to complete next as a part of the Customer Support Cycle
Cycle Task List
FOH Clipboard
Routine Stickers
Shift Pattern
30
It is displayed in the store's backroom to help highlight behaviors, values, and culture we want to live everyday
Partner Voice
Community Board
Communication Board
Green Apron Corner
31
Ensures the right products are in the right place and quantity to grow sales and minimize waste
5s System
Storage Schematics
Sales and Inventory
Deployment Principles
32
They create an environment that enables the store team to work together to consistently ensure operational excellence.
Store Managers
Shift Supervisors
All Partners
District Managers
33
Cafe Order Routine: Welcome » ___ » Ring » Tender » Gather » Finish
Smile
Mark
Consolidate
Greet
34
While the learner is in the owning stage, the leader is ____
Coaching Behaviors
Teaching New Skills
Encouraging Behavior
Letting Go
35
Knowledge Base are designed to catalog information
False
True
36
They build the team's capability to deliver the Starbucks Experience for customers and partners
Shift Supervisors
Store Managers
District Managers
Barista Trainers
37
When the learner is in the Advising Stage, the leader is
Risk Taking Development
Letting Go
Encouraging Growth
Coaching Development
38
Core tools are designed to build capability
True
False
39
Complete the SM Pattern: __ » Create the Experience » Check and Adjust
Prepare
Model
Present
Plan
40
Designed to organize the work
Core Training
Work Methods
Approaches
Work Dimensions
41
"Taking the next order" is the third step in Order Support Cycle.
False
True
42
It is used to assess the SM is (L>O>A) for each dimension of the SM role.
Work Dimensions
Development Path
Developmental Shifts
KPI Worksheet
43
Drive Thru Order Routine: Welcome » ____ » Finish
Slide
Gather
Ring
Tender
44
___________ is Excellence in Portfolio Leadership.
SM Approach
OSM Approach
DM Approach
RD/OM Approach
45
An OS must be assigned a till in POS2 so that the OS could run through the whole Order Support Cycle when needed
False
True
46
Information and planning details related to company that support planning for shoulder-to-shoulder and preparation work
Period Planning Kit
SM Weekly Planning Guide
DM Planning Guide
District Calendar
47
Work methods are designed to organize the work
False
True
48
This tool is used by the SS to determine if the team is on track with tasks so they can flex the play, if needed
Duty Roster Notebook
Daily Coverage Report
Deployment Plan
Quick Reference Guide: Troubleshooting Deployment
49
It is the compelling desire to live in service of those around you through awareness, empathy and action
Starbucks Experience
Service Behaviors
Passion for Service
Customer Support Cycle
50
Hand Off Support Routine: _____ » Gather » Finish
Greet
Call out
Welcome
Consolidate
51
A place to capture the DM's next steps in order to support SM activity
Guide to Coaching
Period Planning Kit
DM Coach and Visit Activity
PPV Notes
52
The consistent way to prepare, craft and connect to bring the Starbucks Experience to life on each shift.
SS Approach
Shift Pattern
Barista Approach
Barista Pattern
53
SMT First 30 Modules is given as early as the 5th month onwards (30 day completion) and endorse by the District Manager
True
False
54
The consistent way of working safely and effectively to produce high-quality products
Deployment
Routines
Barista Promise
Roles
55
Works in partnership with the SM to create store plans and ensure the team is workingtogether to make every moment right
District Manager
Shift Supervisors
Running Shifts with Customers at our Core
Leading Operations Activity
56
Core Training is designed to reveal gaps or reduce effort
True
False
57
Provides partners with the role -specific expectations approach and core tools that will set them up for success
Core Tools
Core Training
Work Methods
Store Managers
58
Used to identify trends to diagnose either skill or frequency gaps/ Used to document standard gaps within a station
Go See
Station Assessment
Duty Roster Notebook
Clean Plan
59
One of the 4 basic steps in analyzing food business is to identify the bottom selling items.
False
True
60
A reference for up-to-date information to support barista and shift food activities
Food Cards
Period Planning Workbook
Food Markout Sheet
Sampling
61
It occurs when Starbucks standards are not being achieved.
Customer Complain
Standard Gaps
Opportunities
Feedback Sessions
62
This program celebrate partner commitment to creating memorable customer experiences
Customer Voice Reports
Voice of Customer
Bravo Award
Partner of the Quarter
63
Hiring Expectations Key Behaviors: GENUINE
Friendly and Focused
Warm and genuine personality
Enthusiastic and Integrity
Positive attitude and energy
64
A guide for connecting with our customers when we haven't met their needs
LATTE Model
Tools to Drive Performance
Service Recovery Coupons
ACT Decision Model
65
Shifts from teaching and motivating others to identify potential and actively encouraging growth in others.
Encouraging Behaviors
Identifying talent
Coaching Behaviors
Galvanizing Leaders
66
By using this we can generate insights that will help the partner quickly adjust and improve
Coaching
Discovery Questions
Partner Performance Meeting
Planning with Intent
67
Steam Milk » Queue Shots » Pump Syrup » Finish
Espresso Routine
Milk Steaming Routine
Be Focused on Quality
Beverage Routine
68
PPK posts for stores is ___weeks out
5 weeks
4 weeks
7 weeks
3 weeks
69
PPK posts for market is ___weeks out
12
10
11
5
70
____ is the desire to focus on improving the foundational behaviors and functional standards that shape our business
Steps to Excellence
Passion for Service
Compelling Desire
Operations Excellence
71
A tool to take a holistic look at the customer experience through the lens of our expected store operations.
Store Experience Assessment
System Checks
Store Walk
Store Operations Assessment
72
In working Shoulder-to-Shoulder with partners, it is important for leaders to Know the Business
False
True
73
Solving Problems in the moment understands when and how to flex the play to optimize the customer experience.
True
False
74
In the Barista Pattern, what are the two things we Check Out with during Transition?
Your Team and Yourself
Yourself and Communications
Yourself and Your Store
Your Team and Your Store
75
Vision + Skills + Benefits + Resources + Support
Change Equation
Complete Change
Transformation
Responsive Change
76
The Coffee Master Topic program with the longest Non Coverage hours of 2 hours and 30 minutes.
Ethical Sourcing and Sustainability
Coffee Agriculture and Farming
Barista Craft
Our Coffee Expertise
77
These people have a need for interaction with other people and social recognition
Talkative Communicators
Direct Communicators
Friendly Communicators
Introvert
78
Vision + Skills + Benefits + Resources + (No Support) =
False Starts
Gradual Change
Confusion
Bottlenecks
79
This tool is used by the DM as an extension of the Field Guide to generate insights related to the SMs plans
SM Weekly Planning Guide
PPV Notes
Guide To Coaching
Store Operations Assessment
80
Are expected from a partner in the "owning' phase of their development.
Art of Letting Go
Good Behaviors
Observable Behaviors
Engaging Behaviors
81
Warming Routine: __ » Warm » Finish » Hand Off
Gather
Get
Practice
Prepare
82
Used by partners at each level to identify what success works like by role for a system change or initiative
Approaches
Core Tools
Work Dimensions
Success by Role
83
Drive Thru Window: Welcome » Hand Off » ____ » Finish
Thank
Gather
Consolidate
Tender
84
In deployment strategy, success can be measured by monitoring _________.
Customer Voice Metrics
Improvement
Production Pace
Beverage Pace
85
It is a subjective experience, based on the individual and their life experiences
Change
Emotions
Behavior
Learning
86
Rotates through responsibility for Ops Activities at SM/DM discretion based on individual with the needs of the business
Leading Operations Activities
Business Analysis and Problem Solving
Prioritizing and Planning
Ops Standard and Continuous Improvement
87
Shifts from executing the plan to being aware of how today's actions link to success & opportunities w/in the store
Planning and Prioritizing
Position Balancing
Sliding Positions
Demonstrating Ownership
88
This is used to guide performance and development for yourself and others
Parnter Improvement Program (PIP)
OPS Field Guide
Performance Appraisal
Partner Development Plan (PDP)
89
Mobile Order Support Routine: ____, Consolidate, Finish
Gather
Tender
Mark
Accept
90
Promotes an atmosphere of engagement and pride in creating the Starbucks Experience and achieving goals
SM Approach
Coaching for Performance and Development
Creating the Environment
Barista Approach
91
Excellence expectation of Market Ops Leaders
Portfolio and Leadership Development
Market Priorities Development
Social Media Relations Development
Operations and Leadership Development
92
It is the way we teach partners new and complex skills, such as routines.
Barista Basics Module
Teaching and Training
Teaching Model
Coaching
93
Shift Supervisor Approach is Excellence in _________________________?
Store Management
Leading the Shift
Operations Standards
Starbucks Experience
94
Vision + Skills + Benefits + (No Resources) + Support =
Confusion
Anxiety
Frustration
Dumbness
95
Operational tools that help baristas perform a task more effectively
Duty Roster Notebook
Quick Reference Guide
Period Planning Workbook
Barista Guide
96
Help those leading the shift understand how to keep the store safe, welcoming and meeting customer and partner needs
ACT Decision Making Model
Safety and Security Manual
Quick Reference Guides
Tools to Drive Performance
97
Ensures the right partners are in the right place doing the right work to serve the customers.
Staffing and Scheduling
Running Shifts with Customers at Our Core
Playbuilder Tool
Deployment Plan
98
Vision + Skills + (No Benefits) + Resources + Support =
Frustration
Anxiety
Resignation
Gradual Change
99
Excellence expectation of Regional Directors
Portfolio Leadership
Market Priorities
Portfolio and Leadership Development
Model and Elevate
100
In the SS Pattern, what are the three things we Check In during Prepare?
Yourself, Your Store, Communications
Yourself, Your Store, Your Team
Your Store, Yourself, Your Team
Your Store, Your Team, Communications