BM-Chapter 5 - Staffing, Leading, and Controlling

According to Herzberg, pay and fringe benefits, working conditions, and type of supervision are examples of

Increased costs, without a proportionate increase in sales dollars, decreases profit.

The greatest resistance to change is experienced when

. Effectiveness of a work team is the responsibility of team members; managers cannot influence its success.

Staffing focuses on finding the right individuals who can perform the work.

 If change is effective, it cannot have negative effects on employees.

Which of the following is not a type of standard commonly used in business?

The management function that provides information needed to improve the management process and business operations i

Perfectio--having no error--may be the only acceptable standard for some products and services.

 Reviewing performance is part of the controlling function.

Most often, managers need to improve performance of activities when standards are not being met.

The difference between current performance and the standard is profit.

Standards should be revised when it is clear they don't accurately reflect performance.

Standards are less likely to be accurate when

Variance reports identify differences between

Most employees like change and respond well when change is introduced.

Which of the following is not an important leading activity?

Which of the following is not one of actions that management might take when performance does not meet standards?

Generally, to which standard do most businesses pay the greatest attention?

Employees who take personal responsibility for their own work and set personal goals have a high need for

Budgets are controlling devices as well as planning devices.

Low inventories are to lost sales as high inventories are to

According to Maslow, people must satisfy their need for esteem before social needs motivate them.

Hygiene factors always contribute to worker satisfaction.

Who developed a motivation theory that suggests individuals are influenced most strongly by the need for achievement

It is generally best to keep a larger inventory on hand than will be needed in order to avoid shortages.

 The first step in an effective change process is to carefully plan for the change.

Communication is simply telling employees what to do.

Employee absenteeism is a major cost to businesses.

To lead successfully, managers must master activities designed to channel employee efforts to achieve goals.

Which of the following is the correct order of steps in controlling?

A group of people who cooperate to achieve a common goal is

The management function of guiding employee actions toward achievement of a company’s goals is

The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to

Just-in-time inventory controls allow a business to

Management is most concerned when

Before a team can be effective, members must clearly understand the activities to be completed.

According to Herzberg, which of the following is likely to increase worker motivation?

The motivation theory that describes individual needs in five categories that form a hierarchy was developed by