What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

Good workplace relations requires management to

provide fair wages & working conditions & recognise employee

growth in the rate of productivity indicates

the business is using resources more efficiently

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

which strategy best addresses objectives relating to the KPI of level of wastage

review ways to recycle materials in the production process

the 5 steps of the planning process in order are:

define, analyse, develop, implement, monitor

which is a limitation of using staff motivation as a strategy to respond to KPIs

increased costs associated with incentives

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

Organisational inertia is

unenthusiastic response from management to a proposed change

one advantage of investment in training is:

benefits the business by improving the skills of employees

The correct categories of Maslow's hierarchy of needs are..

physiological, safety, social, esteem, actualisation

examples of voluntary termination may include

retirement, resignation, redundancy

number of sales measures

number of output sold by a business

Exporting is a strategy that:

more accessible to all business due to emergence of internet

leadership is the process of

positively influencing individuals to achieve objectives

which list of strategies can be used to address the KPI of level of staff turnover

motivation, training, management styles

level of staff turnover:

indicates staff satisfaction, measures staff leaving the business who need to be replaced

manipulation can be best described as

devious influence over someone to get them to do what u want

personal mastery does not involve

scrutinising what the business does

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VCE Business Management so far tbfe

99 termsStudBud Administration

Unit 3 and 4

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Questions 99

Answers

1
What statement best suits laissez-faire management style
employees assume total responsibility for making decisions
manager unites with staff to make decisions together
manager consults with employees before making decisions
manager attempts to sell decisions to staff
2
Career advancement is a motivational strategy that can apply to which 2 theories?
Maslow and Lawrence & Nohria
Maslow and Locke & Latham
Lawrence & Nohria and Locke & Latham
Lawrence & Nohria and Lewin
3
a sole trader business has unlimited liability
true
false
4
Good workplace relations requires management to
provide fair wages & working conditions & recognise employee
remove employees who complain about their working conditions
allow employees to have whatever they request
workplace agreement is lowest cost option for the business
5
growth in the rate of productivity indicates
the business is using resources more efficiently
the business is using more input to produce fewer output
the business has lost market share
the business is using resources less efficiently
6
rate of staff absenteeism measures
number of sick people in the workplace taking days off
number of staff leaving the business
number of staff retiring
number staff that neglect to turn up for work when scheduled
7
An advantage of compute aided design is
up front costs
encourages creativity
requires ongoing training
8
which strategy best addresses objectives relating to the KPI of level of wastage
training program for staff in retail sales
review ways to recycle materials in the production process
family day celebrations
expanding into overseas markets
9
employees should be supported and communicated with at which stage of the 3 step change model
re-freeze
unfreeze
change
all 3 steps
10
managers can gain trust and support through persuasion, what management style suits this
autocratic
laissez-faire
persuasive
participative
11
the 5 steps of the planning process in order are:
eat, sleep, rave, repeat
define, analyse, develop, implement, monitor
define, prepare, operate, implement and develop
create, analyse, evaluate, monitor and define
12
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased productivity
increased costs associated with incentives
increased staff turnover
increased staff retention
13
how many types of waste are identified by lean management
7
1
6
5
14
The 5 principles of goal setting are, according to Lock and Latham...
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
easy, specific, improvement, measurable, quick
clarity, creative, safe, teamwork, feedback
15
Organisational inertia is
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
unenthusiastic response from employees to a proposed change
enthusiastic response from employees to a proposed change
16
which of the following is not a learning organisation discipline
mental models
systems thinking
personal mastery
communication
17
Which of the following is a non-financial motivational strategy?
share plans
support and sanction
commissions
gain sharing
18
which of the following includes 2 materials management strategies
inventory control and automated production lines
lean management and quality control
just in time and forecasting
just in time and CAM
19
Lock & Latham's motivation theory is based on
career advancement
goal setting
four drives
training and development
20
which of the following is not a commonly used technique for carrying out appraisals
essay method
off the job training
comparison method
critical incident method
21
the process that a business go through to become a register company and separate legal entity
transformation
arbitration
globalisation
incorporation
22
which of these is not an element of corporate culture
human resource management
symbols
values and practices
rituals and celebrations
23
one advantage of investment in training is:
time consuming
takes employees away from their usual activities at time
benefits the business by improving the skills of employees
employee might leave the business after training investment
24
what management style only TELLS staff what decisions have been made, with no input or reason
consultative
participative
autocratic
persuasive
25
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
food, shelter, cognitive development, OH&S, teamwork
physiological, safety, social, esteem, actualisation
physiological, security, love, esteem, collaboration
26
Kurt Lewin developed the 3 step model and which other theory
hierarchy of needs theory
goal setting theory
four drives theory
force-field analysis theory
27
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Percentage of market share
Rates of staff absenteeism
Level of wastage
Level of staff turnover
28
examples of voluntary termination may include
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
retirement, retrenchment, dismissal
resignation, dismissal, retirement
29
what is materials handling
monitoring stock
minimising costs
physical handling of goods
planning materials
30
software that controls manufacturing processes is
computer integrated manufacturing
robotics
computer aided manufacturing
computer aided design
31
number of sales measures
number of employees
number of days staff are absent
number of output sold by a business
number of input bought
32
Exporting is a strategy that:
is only available to medium and large businesses.
more accessible to all business due to emergence of internet
is only profitable when the value of the aus dollar is high
involves buying goods and services from foreign businesses.
33
leadership is the process of
depressingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
34
change always results in positive outcomes for stakeholders
true
false
35
which list of strategies can be used to address the KPI of level of staff turnover
motivation, training, management styles
training, quality management, technology developments
motivation, lean production, economics of scale
training, waste management, motivation
36
which of these is not a type of waste identified by lean management
conveyer belts
overproduction
excess inventory
excess motion
37
which is not verbal communication
slouching
email
postcard
phone call
38
which of the following is a stakeholder from the external environment
shareholders
trade unions
directors
management
39
which of the following is a characteristic of a manufacturing business
produces tangibles
is performed
produces services
process/production occurs simultaneously to consumer buy
40
involves series of checks throughout production to ensure output meets predetermined standards
lean management
quality assurance
quality control
total quality management
41
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of workplace accidents
Number of customer complaints
Rates of staff absenteeism
Net profit
42
the unfreeze sage of Lewin's 3 step model may include
evaluating the effectiveness of the implemented change
providing training
accepting the need for change
empowering action
43
level of staff turnover:
measures staff leaving the business for lunch
indicates staff satisfaction
indicates how safe a workplace is
measures staff leaving the business who need to be replaced
44
'the big issue magazine' is an example of
public listed company
social enterprise
private limited company
government business enterprise
45
manipulation can be best described as
forcefully attacking someone you don't like
devious influence over someone to get them to do what u want
providing support to employees
bullying individuals
46
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
47
which strategy is particularly great for marketing on product label
quality control
lean management
total quality management
quality assurance
48
personal mastery does not involve
developing the ability to focus energy
looking objectively at one-self
scrutinising what the business does
developing competence and skills
49
a type of business structure that has 'pty ltd' in it's name
trust
sole trader
public listed company
private limited company
50
management skills are used to
all of the above
increase profits
increase productivity
increase market share
51
change affects stakeholders that are internal to the business only
false
true
52
which of the following is not part of the workplace relations external environment
employer associations
trade unions
fair work commission
employees
53
management skills requires to manage change are
proactivity, leading, organisational inertia
interpersonal, training and money
leadership, academia, negativity
communication, delegation, planning
54
percentage of market share is calculated by
dividing total profits by total expenses
subtracting a business total sales from industry sales
multiplying expenses by revenue
dividing a business sales by total industry sales
55
___ is responsible for coordinating all activities from acquiring to terminating employees
employees manager
human resource manager
sale and marketing manager
operations manager
56
which is not a management skill
planning
forecasting
communicating
delegating
57
which of the following is not a characteristic of a service business
inputs are usually more physical
is more likely to have differences in how output is received
is performed
produces an intangible output
58
3 types of performance related pay are:
pay increases, commissions and a day off
pay increases, bonuses and commissions
pay increases, bonuses and career advancement
bonuses, share plans and gain sharing
59
Business facing financial stress with possibility of job cuts. which style suits best?
autocratic
laissez-faire
persuasive
participative
60
which is a disadvantage of off the job training
costs less
more expensive with fees
professional help
employees are familiar with environment
61
on the job training is
learning skills for your job, whilst working
monitor the performance of employees
off the job training
sending employees to a specialised training institution
62
net profit figures is best described as
the total products a business has sold
a business total revenue
what remains when expenses are deducted from revenue
a business total sales
63
high risk strategies are likely to not result in
individuals feeling tricked
greater long term resistance to change
individuals submitting, but becoming resentful
individuals feeling supported in their opinion
64
the 3 levels of planning include
high, medium, low
internal, external, macro
send, receive, feedback
strategic, tactical, operational
65
the resources used in the process of production are
output
overput
underput
input
66
what is the first step by HR Managers to negotiate workplace agreements
exercise care with wording of agreement
consult widely
be aware of all relevant awards and legal requirements
lodge agreement
67
Lawrence and Nohria's 4 drives are:
money, learning, frienships, threats
acquire, bond, comprehend, defend
fitting in, career, advancement, comprehending, money
achievement, training, motivation, defending
68
positive of dismissal, for the business is
loss of productivity whilst waiting for replacement
cost & time of recruitment and selection to replace position
opportunity for more skilled and productive worker to join
disrupted work teams
69
a business that is owned by a minimum of two and maximum of 50 is
sole trader
social enterprise
public listed company
partnership
70
which of the following are the 3 key principles of total quality management
employee focus, customer empowerment, continuous improvement
improve employees, continuous customer, empowerment focus
quality control, quality assurance, quality circles
continuous improvement, customer focus, employee empowerment
71
which of the following is an example of poor termination practice
providing employee with notice of termination
providing employee with email of termination with no reason
providing employee with reasons for termination
providing employee with exit interview
72
A successful differentiation strategy requires:
all of the above.
ongoing investment in research, development and innovation.
the business to manufacture a quality product.
an effective marketing campaign.
73
what is the main purpose of managing waste
reduce staff absenteeism
assist quality
indicate staff satisfaction
assist operations and improve efficiency
74
Utilising lean management principles in the workplace speed up operations and reduce waste
true
false
75
Maslow's hierarchy includes how many categories of needs?
6
4
5
3
76
which of the following is an appropriate strategy to respond to an increase customer complaints
lean management
quality management
re-deployment of resources
ignore them
77
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
staff are unhappy and leaving the organisation
staff have increased efficiency of resources
not all resources are being used efficiently, issue of waste
customers are dissatisfied with the product
78
360 degree feedback is an approach that is used within
employee self evaluation
management by objectives
employee observation
all of the above
79
According to Porter, the most successful businesses implement:
both strategies, to help maximise their chances of success.
the differentiation approach.
the cost leadership strategy.
the strategy that suits their business circumstances.
80
termination is
quitting the job
the ending of employment of an employee
dismissing an employee as not enough work to pay them
employee decides to no longer be part of the labour force
81
__ is the ability of a business to develop strategies for a competitive edge
delegating
competitive advantage
leadership
competitors
82
Key performance indicators and other data sources should be examined
prior to change being implemented
by management staff on an annual basis.
prior to and following change implementation
following change implementation.
83
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
increased speed of production
perform specialised tasks
maintenance costs
84
real corporate culture can be seen in
slogans
policies
objectives
behaviour
85
quality control involves use of a system so a business achieves set standards in production
true
false
86
Workplace relations is a key responsibility of which functional area of the business
finance
operations
marketing
human resource management
87
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
increase profit
improve motivation
implement change
improve operations
88
management by objectives involves
establishing the mission and vision statement
deciding on strategies to achieve business objectives
setting objectives for employees-align with overall goals
giving feedback to employees after appraisal
89
the operations manage area is responsible for
production of the business output
installing and maintaining technology
the marketing mix
managing the financial aspects of the business
90
output of a service business is tangible
true
false
91
when you have an experienced, highly qualified team, you should use a persuasive approach
false
true
92
four most common low risk strategies to overcome employee resistance are
empowerment, support, communication, incentives
empowerment, incentives, intimidation, support
communication, threat, empowerment, support
communication, empowerment, bribes, incentives
93
The drive to comprehend includes
the need to form relationships with others
the desire to satisfy one's curiosity and learn new skills
to remove threats to one's safety
desire to own material goods, obtain status and power
94
a similarity between quality control and quality assurance is
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
both speed up the production process
both involve checking of product against standards
95
which of the following is not an example of a tangible good
bread
car
phone service
clothing
96
In order for an EBA to be approved by the Fair Work Commission, it must:
Include a dispute resolution procedure
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
All of the above
97
increase in number of customer complaints can indicate
improvements in quality
increase in productivity
increase in customer dissatisfaction
improvements in staff morale
98
what is one responsibility of employers regarding workplace relations
lean management principles
good faith bargaining
represent employees to create an award agreement together
setting the minimum wage
99
managers unite with staff to make decisions together, what style is this?
consultative
autocratic
persuasive
participative

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