VN01 - LO6 - Key Principles of Veterinary Business

Question 1

Good way to describe interprofessional practice.

Accepted Answer

Team working together

Question 2

Indiviudal/small group partner with a larger well established company

Accepted Answer

Joint ventre

Question 3

What does DEFRA stand for?

Accepted Answer

Department for Environment, Food and Rural Affairs

Question 4

Patient is reffered to a specialist can be within same practice or to a different one

Accepted Answer

Referal

Question 5

Which type of question can give a variety of responses?

Accepted Answer

Open question

Question 6

Can infer emotion and enhance a verbal message.

Accepted Answer

Non verbal

Question 7

Everyone taking responsibility for the outcome as a whole.

Accepted Answer

Collective Leadership

Question 8

A ethical marketing stragtegy is one that meets the needs of society rather than business.

Accepted Answer

True

Question 9

What is the VMD part of?

Accepted Answer

DEFRA

Question 10

What is the biggest limitation of talking to clients via telephone?

Accepted Answer

Cannot read clients body langauge, Cannot see facial expressions or body lanaguage

Question 11

We should always use medical terms when talking with clients.

Accepted Answer

False

Question 12

Responses can be carefully considered and drafted.

Accepted Answer

Written

Question 13

Open questions are helpful for confirming facts

Accepted Answer

False

Question 14

authorise the use of a particular medicine for a animal

Accepted Answer

Prescribe

Question 15

Insuring a veterinary practice is a choice, you do not have to.

Accepted Answer

False

Question 16

How often are VMR regulations updated?

Accepted Answer

18-24 months

Question 17

When communicating face to face what is important to consider?

Accepted Answer

All of the above

Question 18

having confidence in colleagues to fufil their roles

Accepted Answer

Trust

Question 19

Vets4pets is an example of a _____ practice.

Accepted Answer

Joint ventre

Question 20

Can enhance communication by appealing to different learning styles.

Accepted Answer

Visual

Question 21

To hand over medications to clients with information on safe use

Accepted Answer

dispense

Question 22

All veterinary practices must provide 24 hour cover in one way or another.

Accepted Answer

True

Question 23

POM-V, POM-VPS and NFA-VPS must be supplied from a registered premises approved by the VMD

Accepted Answer

True

Question 24

Which is NOT the responsibility of the VMD?

Accepted Answer

Policing animal legislation

Question 25

The calgary cambridge model is based on communicating _____.

Accepted Answer

During a consult

Question 26

Sharing good experiences and practice is decribing what?

Accepted Answer

Communication

Question 27

Records for supply of medicines must be kept for at least_____

Accepted Answer

5 years

Question 28

The calgary cambridge model can be applied to most other situations as well

Accepted Answer

True

Question 29

How is he getting along?

Accepted Answer

Open question

Question 30

Which is NOT an example of a registered qualified person (RQP)

Accepted Answer

Registered veterinary nurse

Question 31

Which SQP qualification is needed to supply to companion animals?

Accepted Answer

C-SQP

Question 32

Practice owned and operated by a company.

Accepted Answer

Coroprate

Question 33

Strong teamwork is a award from the PSS 'team and professional responsibility'

Accepted Answer

True

Question 34

What does oculoesics describe?

Accepted Answer

Eye contact

Question 35

Which is NOT an example of positive body language?

Accepted Answer

Folding arms

Question 36

PSS awards focuses on ____

Accepted Answer

Outcomes, Behaviours

Question 37

Feedback is instananeous.

Accepted Answer

Verbal

Question 38

Fitzpatrick referals is an example of a coroprate practice

Accepted Answer

False

Question 39

To decide upon the cause of a problem in an animal

Accepted Answer

Diagnose

Question 40

To stock and sell products in accordance with current legal requirements.

Accepted Answer

supply

Question 41

What do the IIT team do?

Accepted Answer

Branch of VMD that carry out inspections

Question 42

Who can own a veterinary practice?

Accepted Answer

anyone as long as they have a veterinary surgeon employed as clinical lead

Question 43

What time did he last have his medication?

Accepted Answer

Closed question

Question 44

Employers must display their employer liability insrance certificate or they will be fined.

Accepted Answer

True

Question 45

Traditional practice owned and operated by a individual.

Accepted Answer

Independent

Question 46

The RCVS practice standards scheme is voluntary

Accepted Answer

True

Question 47

What does proxemics describe?

Accepted Answer

Personal Space

Question 48

Insurance covers compensation claims if a practice is sued for making a mistake that leads to financial loss for client.

Accepted Answer

Professional indemity

Question 49

A registered qualified person must

Accepted Answer

be on a register, maintain their professional status

Question 50

All SQP categories need to do same amount of CPD per year

Accepted Answer

False

Question 51

What does haptics describe?

Accepted Answer

Touch

Question 52

Practice that only excepts cases that have been reffered.

Accepted Answer

Secondary referal practice

Question 53

What does VMD stand for?

Accepted Answer

Veterinary Medicines Dictorette

Question 54

Insurance that covers compensation if an employee is injured or becomes ill because of the work they do.

Accepted Answer

Employers liability

Question 55

Treatment of an animal by its own veterinary surgeon.

Accepted Answer

First opinion

Question 56

How much can an employer be fined for every day they are not insured.

Accepted Answer

£2500

Question 57

Who maintains the register for SQPs.

Accepted Answer

Vetskill, AMTRA

Question 58

Regulations set by VMD that relate to the supply of veterinary medicines (animal meds only)

Accepted Answer

veterinary medicines regulations 2013

Question 59

For vetskill, how many hours CPD does a C-SQP need to do?

Accepted Answer

15 hours over 3 years.

Question 60

Covers compensation + legal costs if MOP sues practice as have been injured/property damaged on the premises

Accepted Answer

Public liability

VN01 - LO6 - Key Principles of Veterinary Business

Questions 60

VN01 - LO6 - Key Principles of Veterinary Business

Questions 60