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Spectrum Tools - X Flashcards | StudBud
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Spectrum Tools - X
Spectrum Tools - X
24 terms
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StudBud Administration
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63 plays
Imported from external platform
Flashcards
24 cards
F
Practice quiz
P
Host live
L
Questions
24
Answers
1
Every call needs the use of a Flow
True
False
2
Does this account currently have any open orders?
Yes
No
3
Which tool shows the guide type of all STB's?
Channel Lineup
UCM
Spectrum Emulator
Spectrum Navigator
4
Before making any changes to an account, I should always authenticate the caller.
False
True
5
I can only locate an account number by searching Agent OS and CSG
False
True
6
Customer does not have their Security Code. What are other Authentication options?
Security Token > Text Or Call
All of the above
Security Token > Email Address
Security Question
7
Which remote is the Clickr-5?
Spectrum Guide Remote
Regular Remote
Video Cable
Relugar Remote
8
What is the correct Category if I need to send a new Cable Remote to a customer?
Account Management
My Account
Bulk Customer
Mail Out Request
9
Which column in SET (Spectrum Entitlements Tool) shows if the channel is included?
Streamable (STVA)
Channel Number
SDV
Entitled
10
What guide type is the Spectrum 110 STB?
iGuide
Spectrum Guide
ODN Guide
Passport
11
What are our Verified and Courtesy Credit limits (in that order)?
$25 and $10
$10 and $25
$20 and $15
$20 and 10
12
If you're having issues locating an account number with the address provided, what other information can I use?
Account Username
Model Number
Serial Number
MAC Address
13
What is the correct Type if I am sending out an SG remote cover to a customer?
Cable/ Remotes/ EquipReturn
Accessories
Remote Covers
Cable / Remotes / EquipRerun
14
Why would MSA be helpful for a customer with a scheduled tech visit?
Canceling Tech Visit
Confirming Appointment Time and Date
Tech tracker
All of the Above
15
How would I access Scope from this page?
3 dots under actions column
Mac Address column
Drop down arrow under Model colulmn
Device Signal column
16
What is an MSA benefit with a customer that has a parent living in an assistant living facility?
All of the above
View Monthly Billing
View any Services Interruption Alerts
Remote Toubleshooting
17
"My cable box has a bad connection. It has lines on all my channels." What flow should I be in?
All LOB Out
Missing Channels/Channel Unavail/No Signal/ Black Screen
Picture Quality
Cable Box Error Codes
18
TVSLCT/DIGT1&2/1HD/1DVR+1SVC What is offered for video?
Bronze, Platinum, 1 STB or 1 DVR+DVR Service
Bronze, Platinum, 1 STB, 1 DVR no DVR Service
Bronze, Platinum, 1 STB, 1 DVR+DVR Service
Entertainment View, 1 STB, 1 DVR+DVR Service
19
What tools can you use the MAC Address or Serial Number on to locate an account number?
Scope
Agent OS
All of the above
CSG Biller
20
How long has this STB been online?
21 Days
This device is offine
20 days
11 days
21
In CSG, what Icon do I click on to see equipment on the account?
Order History Icon
House Icon
Billing Icon
Customer Equipment Icon
22
Which tool emulates the customer's SG experience?
Spectrum Remote Emulator
Spectrum Emulator
CIMT
Spectrum Navigator
23
What is the name of this tool?
SET
CIMT
SAT Tool
Spectrum Navigator
24
Can this Florida customer watch Telemundo if they are in California?
Yes
No
