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Foundations Chapter 9 On the Job Flashcards | StudBud
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Foundations Chapter 9 On the Job
Foundations Chapter 9 On the Job
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1
Beauty school and Beauty professional are
alike
because you can showcase your skills by working hard and doing the best
True
False
2
You and Sam have a conflict at work...you should be willing to resolve the conflict?
True
False
3
Providing good-quality service should be your first concern as a beauty professional?
False
True
4
Public speaking could put youself in front of people who are potential clients?
False
True
5
Retailing= Offering the client to purchase products that you just used
True
False
6
Increasing service prices is the MOST dependent on a loyal client base?
True
False
7
Salary is a set amount of income each year?
False
True
8
Rebecca always sees the glass half full, this is a important way to stay positive?
False
True
9
Independent contractors pay the owner of the establishment a portion of every client fee in exchange for station use?
True
False
10
How does the IRS categorize independent contractors and booth renters?
Self-employed workers
Temporary workers
Full-time employees
Part-time employees
11
When using an expensive product during a service,
AVOID
________ if you are trying to sell this product
discussing the cost savings of the generic brand
placing the bottle of product in client's hand
talking about the benefits of the product
keeping the product within view
12
While clients are in the shop for thier first appointment is a good time to rebook for their second appointment?
False
True
13
Retailing
= is recommending that a client purchase for home use the lotion you are using on them during the service?
True
False
14
Report all your tips, even cash because you will increase the amout of Social Security benefits after you retire
True
False
15
In order to meet your clients' needs, you must do all EXCEPT which of the following?
Be true to your word
Be punctual
Pur yourself first
Be a lifelong learner
16
Which of the following is LEAST likely to happen if you do not pay back your student loans?
you will face legal actions
you will harm your personal credit
you will not be able to graduate
you will default on those loans
17
Which is LEAST likey to be true if you are an employee of a salon, spa or barbershop?
You will work on a salary basis
You will work as an independent contractor
You will work on a commission basis
You will work on a salary-plus-commission basis
18
Why is being paid an hourly rate usually the best way for new professional to start out?
Hourly rate ensures the highest income
New professionals rarely have an established clientele
Professionals on hourly rate also earn the hightest commissions
Only those on hourly rates can receive tips
19
Commission is based on services on clients, not on hours worked?
True
False
20
To thrive in any career you should
put others first
, once on the job.
True
False
21
Jana works with 7 other professionals, she wants to succeed as part of the growing team, she should
AVOID
?
pitching in
becoming a relationship builder
being a conflict resolver
remaining insubordinate
22
As you become more and more experienced, you should see a reduction in the
amount of time it takes you to perform the services
number of services you complete in a day
amount of money you earn
number of clients you see
23
Studying the industry and having a good understanding of what it is like on the job will build a loyal client base?
False
True
24
Best way to "give yourself a raise" is to spend less money?
False
True
25
You must report ALL income at the end of each year (includes cash tips) to the IRS
False
True
26
To overcome a client's objection _________
reword the objection in a way that addresses the client's need
do not acknowledge what the client said
avoid stating things in terms of the client's benefit
state things in such a way as to avoid having them change their mind
27
Why should beauty professionals familiarize themselves with a multitude of compensation structures before starting a job
Employers can compensate their employees with many different methods
Beauty industry does not compensate its professionals using any method
Professonials will ultimatley need to compensate themselves
Employers allow employees to choose their compensation method
28
Best way to increase retail sales is to first sell yourself
False
True
29
Being a
lifelong learner
means to never think of yourself as being done learning
True
False
30
Best way to record tips is by keeping a daily log?
False
True
31
The first reality of a service position is that your career revolves around......
the general public
your clients
your boss
you
32
Your first job in this industry will also be your
most difficult
job?
True
False
33
A job description outlines the duties and responsiblities of a particular position?
False
True
34
In the beauty industry the first step in selling is to sell
yourself
?
True
False
35
Written job descriptions are important because........
you must recite the functions listed before being hired
you will be expected to fulfill the functions listed on the description
you will be quizzed on the functions listed on the description
they are not important
36
Why would it be beneficial for someone to rent a booth in a spa, salon or barbershop?
to set up one's own business
to receive full health benefits
to gain full-time employee status
to receive a regular, steady salary
37
Ticket upgrading=
selling additional services
to your clients
True
False
38
Chair or booth rent might be perfect for individuals who wish to take a stepping-stime approach to business ownership?
False
True
39
Employ advanced marketing and publicity strategies will likely increase a beauty professional's chances to build clients
True
False
40
Which of the following should you AVOID in order to become a good team player
Relationship building
Negativity
Resolving Issues
Being subordinate