Relationships Chapter 7 Exam Review

Which of the following forms of body language shows interest in what the speaker is saying?

Which technique are people using when they alternate between sending & receiving messages in order to reach a solution?

Which of the following is NOT considered a nonverbal message?

The act of accusing others for everything that goes wrong.

Someone who hears & interprets the message during communication.

Someone who transmits a message during communication.

A process of hearing & interpreting a message.

Which of the following is NOT a channel for communication?

The act of ignoring an unpleasant situation instead of confronting it.

When a listener repeats in her own words what he or she thinks a person has said & feels, the listener is using ___.

Which of the following would be an example of an intention I-statement?

Any disagreement or issue between two or more people.

Which of the following would NOT happen in consensus building?

When a problem is jointly owned, the _____ process needs to be used to resolve the conflict.

The act of asking questions to make sure you understand a message.

Which of the following statements is an example of an action I-statement?

A way of sending messages through body movements & position.

Words that express thoughts, feelings, and ideas from a person's own point of view.

A person responds to a message, "Did you say that the test is tomorrow?" Which method of active listening is this?

Which of the following would improve communication?

A process in which a group works together to find a solution acceptable to all.

A type of communication in which messages are sent & received without using words.

A person's perspective or personal way of seeing things.

Which of the following is NOT an example of assertive communication?

The clear expression of your thoughts, needs, & wants in a way that is considerate of others.

Which of the following strategies would NOT make school or work written communications more effective?

A process of giving feedback & letting a sender know that you are listening.

The act of repeating in your own words what the sending is feeling.

Which of the following should you NOT do when resolving conflicts?

_____ is one type of I-statement that describes information taken in through a person's senses.

Which of the following actions conveys a nonverbal message of interest in what a person has to say?

Identification of the person who is bothered by a situation.

The use of you-statements that judge, command, or blame.

The second step in solving a problem is ___.

Which of the following types of listening helps people recieve messages clearly?

The act of saying or doing something just to please others.

Which of the following would NOT be an appropriate communication skill to use in a workplace meeting?

An exchange of information between two or more people.

Which of the following is NOT a barrier to good communication?

A process of thinking about what you want to say, how to say it, & sending a message.

The act of repeating in your own words what you think has been said.

Which of the following is an example of good listening skill?

A method in which people give in a little to reach a solution that is satisfactory to all.

__ is a communication barrier that occurs when a person forms opinions about others without complete knowledge of facts.

Which of the following would be considered cyberbullying?

Which of the following is part of the encoding process in communicating a message?

The process of taking turns sending and receiving messages with the goal of reaching an agreeable solution.

Which of the following helps two people experience a shared meaning?

The medium through which a message is sent.

Which of the following will NOT be an appropriate communication method to use in a confidential business setting?