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501-Revision Quiz
501-Revision Quiz
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1
What is the Pareto principle?
Leadership is ensuring the ladder is leaning against the right wall.
80/20 rule; 20% of customers generate 80% of total profit.
If you try to please everybody, someone won't like it.
People are promoted to their level of incompetence.
2
7% of message pertaining to feelings and attitudes is in the words that are spoken, 93% is tone of voice/body language.
False
True
3
What is corporate governance?
The company board and directors
Government input on private business
The system by which companies are directed and controlled
Hierarchical structure
4
What is missing from Shannon and Weaver's model of communication?
Receiver and noise
Person and method
Body language and tone of voice
Tools and style
5
Management without leadership is destined to fail.
False
True
6
Kotter (1990) defined the differences between leaders and managers. Which of these did he attribute to leaders?
- Energises- Empowers subordinates and colleagues- Satisfies unmet needs
- Develop incentives- Generate creative solutions- Take corrective action
- Provide structure- Make job placements- Establish rules and procedures
- Establishing agendas- Sets timetable- Allocates resources
7
What are the advantages of a heirarchical business structure?
Fair pay rates
Opportunities for promotion
Fast decision making
Clear line of command
8
What is organisational culture?
The collective achievements of an organisation
Values, principles, traditions, and ways of doing things
a pattern of beliefs and expectations shared by the organisational members
How companies are directed and controlled
9
What is the impact of adopting a laissez-faire leadership style?
•Strong personalities may take over
•Strong participation
•Compromises not necessary
•Quick decision making
10
Which of these types organisations have shareholders?
Sole trader
Public sector
LTD-Private limited company
PLC-Public limited company
11
Select the management or leadership styles
Authentic Leadership-Goffee and Jones
Managerial Grid-Blake and Mouton
Pucker’s Management Theory
Blewin's Leadership Styles
12
Select the management or leadership styles
MBWA
Hershey and Blanchard-Circumstantial Leadership
McGregor's A and B theory
Adair-Action Centred Leadership
13
Which of these are all types of business structure?
Tall, flat, thin, fat, divided
Mechanistic, limited, organic, hybrid
Divisional, matrix, flat, functional
Hierarchical, tall, departmental, remote
