A positive customer mindset involves...

Build a relationship with the customers

Copyright and Patent Issues, Unhappy Employees, Discrimination and Harassment are all...

Legal Issues Affecting Business

Operating Budgets are...

used to organize a company's expenses

strength, weaknesses, opportunities, threats

customer relationship management

Maslow's Hierarchy of needs states...

food is more important than love

Both external and internal factors influence company sales. Which are all external factors?

Political unrest, Weather and Geological disasters

Product/service management is...

businesses meeting wants, needs, and desires of consumers

Which of the following is a good situation for data mining

Blockbuster searches its rental history to recommend rentals

Occupational Safety & Health Administration

Key factors you need to address when planning the design of your business include:

Purpose, Division of Labor, Authority,

Promoting, selling, and distributing etc. products.

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DECA Business Terms

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DECA terms

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Questions 25

Answers

1
A positive customer mindset involves...
Interrupting customers when they are speaking
Build a relationship with the customers
Ignoring customers when they ask questions
Referring customers to other stores
2
Which of the following is an appropriate brand promise for a computer company...
all of our cosmetics are handmade from natural ingredients
a CPU that never overheats
the fastest car you will ever own
the best tasting french fries
3
The measure of the total output of goods and services that are produced by a country is called
Gross National Product
Gross Export Index
Gross Domestic Product
Gross Service Production
4
Copyright and Patent Issues, Unhappy Employees, Discrimination and Harassment are all...
Legal Issues Affecting Business
Ergonomic Issues Affecting Business
Finance Issues Affecting Business
Economic Issues Affecting Business
5
Promotion is...
The way to manage finances
Any place a product is sold
Any attempt to sell a product
The way companies make their product
6
Operating Budgets are...
used to determine the best product
used to offer benefits to employees
change company policies
used to organize a company's expenses
7
Balancing product inventory and pricing across distribution channels
Sales management
Channel management
Product management
Distribution management
8
SWOT stands for
safety, work place, operations, training
strength, weaknesses, opportunities, threats
sales, worth, options, tax
sole proprietorship, wholesaler, oligopoly, trade
9
CRM stands for
creative report marketing
consumer reaction monitoring
car retail merchandising
customer relationship management
10
Maslow's Hierarchy of needs states...
time is invaluable
safety and belongingness are basic needs
food is more important than love
money is the key to happiness
11
Both external and internal factors influence company sales. Which are all external factors?
Management changes, Employee morale, Culture changes
Competition, Strength of Employees, Location
Political unrest, Weather and Geological disasters
Government regulations, Business policy, Company leadership
12
Product/service management is...
businesses determining the best way to hire new employees
businesses finding the best way to sell their product
businesses meeting wants, needs, and desires of consumers
businesses choosing the manufacturer for theier product
13
Which of the following is a good situation for data mining
Starbucks offers a buy one get one free promotion
WalMart changes its supplier relationships
Blockbuster searches its rental history to recommend rentals
Amazon suggests products to its cardholders by random
14
A duel economy system is also known as...
command economy
market economy
traditional economy
mixed economy
15
A business focusing on factors other than price.
Community Organizations
Charity
Non profit organization
Nonprice competition
16
OSHA is...
Ontario Students in Hospitality Association
Occupational Safety & Health Administration
Online Strategies for Heath Appreciation
Operating Sales & Horizontal Analysis
17
An agreement with a company to use their name and sell their products in a given area
Co-operative
Partnership
Sole Proprietorship
Franchise
18
The capacity of a good or service to meet the demand of a consumer is known as...
Economic Utility
Financial Function
Marketing Function
Operations Utility
19
Key factors you need to address when planning the design of your business include:
Purpose, Division of Labor, Authority,
Employees, Location, Responsibility
Selling, Products, Distribution
Planning, Strategizing, Searching
20
Information,Promotion,Matching, Negotiation,Physical distribution,Financing,Risk taking are...
channel functions
finance functions
marketing functions
operation functions
21
A place where businesses can show their products to potential clients is a...
Conference
Mall
Website
Trade shows
22
The last thing that should be written in a business report is the...
Sales forecast
Appendix
Market analysis
Executive summary
23
The government controls all factors of production and makes all the economic decisions
Command economy
Mixed economy
Traditional economy
Market economy
24
Marketing
Promoting, selling, and distributing etc. products.
Limited legal monopoly granted to an individual or firm
Mutually agreed upon fee accruing to an agent.
The last step in the chain of commerce.
25
A tort is...
a success in quality management
a required action
a wrongful act
a safety precaution

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