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HCP203 CLO2 Flashcards | StudBud
HCP203 CLO2
1 / 12
If an upset patient expresses frustration concerning a long wait, the medical assistant should say _____.
A
"We are very sorry; the doctor is way behind"
B
"Yeah, I know; it's a busy day"
C
"I am sorry; excuse me while I check to see when you may expect to be seen"
D
"This is a very busy clinic; please be patient"
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