National Crime Information Center

Failure to keep work related confidentiality could result in

Civil charges againt telecommunicator, Civil charges against the PSAP, Criminal charges against telecommunicator

ICS General Staff,responsible for ordering resources, providing facilities, supplies &equipment

Maintance is the Logistics Section

Program that properly categorize emergency EMS calls & provide pre-arrival instructions is

Emergency Medical Dispatch (EMD)

NIMS is the abbreviations for

National Incident Management System

Florida Crime Information Center

National Incident Management System

A telematics call that is similar to a 9-1-1 Open Line Call is

An emergency button activation, no voice call

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Helps you study for a certification in the dispatching career. Association of Public-Safety Communications Officials

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Questions 115

Answers

1
Terminal type device with keyboard & display used by the deaf/hearing impaired to communicate
TDA
TTY
PDA
TTC
2
Fires in mobile homes, travel trailers and camping trailers are classified as structures fires
TRUE
FALSE
3
What will notify public safety agencies of emergency situations related to a specific vehicle
Telecommunicators
Telematic Operators
4
A device that extends the range of radio communications is a
Repeater
Receiver
Controller
Transmitter
5
Term to describe the ability for agencies to converse with one another using radio frequencies
Radio interoperability
Radio interaction
Radio coordination
Rdaio sharing
6
NCIC stands for
National Criminal Index Center
Nationwide Crime Index Center
Nationwide Criminal Identification Center
National Crime Information Center
7
Within ICS Command Staff, who is the point of contact for representatives from other agencies
Public Information Officer
Safety Officer
Liasion Officer
Staging Officer
8
Family disturbance calls present highest potential for assault & battery against response units
FALSE
TRUE
9
Physically signalling that you are listening is applying the technique of
Non-verbal projecting
Non-verbal attending
Non-verbal paraphrasing
Non-verbal mimicking
10
Cordless phones are considered part of the wireless telephone system
FALSE
TRUE
11
Proper radio demeanor & attitude requires that you
Speak very quickly
Speak very slowly
Speak unemotionally
Speak very loudly
12
The fire service term for anything in close proximity to a fire that could become involved is
Extremity
Coverage
Exposure
Contact
13
Emergency calls only come in on emergency lines
FALSE
TRUE
14
The "Echo Procedure" is used in radio transmissions to assign response units
TRUE
FALSE
15
Failure to keep work related confidentiality could result in
Criminal charges against the PSAP
Civil charges againt telecommunicator
Civil charges against the PSAP
Criminal charges against telecommunicator
16
Ethics involves an individual's personal, professional and organizational rules of conduct
FALSE
TRUE
17
A question that can't be answer yes or no is an open-ended question
TRUE
FALSE
18
What refers to somethg that actually exists & can be verified. It has been proven
Truth
Theory
Hypothesis
Fact
19
When handling fire service calls, preliminary dispatch information should be kept to a minimum
TRUE
FALSE
20
Prior to contacting a telematics operator for stolen vehicle tracking the telecommunicators
Must enter vehicle into NCIC
Must enter Vehicle into NCIS system
Must enter vehicle into SVT system
Must enter the vehicle into TCC system
21
What would a "reasonable & prudent person" would do is standard for deciding liability cases
FALSE
TRUE
22
Liability is something that is claimed as existing or being as described but not yet proven
TRUE
FALSE
23
In handling law enforcement calls for service, proper prioritization of calls is essential
FALSE
TRUE
24
If a telecommunicator can get only one piece of information, it should be
Who
Where
What
When
25
Maintaining a positive attitude will help to reduce stress
FALSE
TRUE
26
ICS General Staff,responsible for ordering resources, providing facilities, supplies &equipment
Maintance is the Operations Section
Maintance is the Administration Section
Maintance is the Logistics Section
Maintance is the Planning Section
27
Wireless E9-1-1 Phase I provides the estimated latitude and longitude of the calling phone
TRUE
FALSE
28
PBX systems pinpoint the exact location of the callerfALSE
FALSE
TRUE
29
Program that properly categorize emergency EMS calls & provide pre-arrival instructions is
Advance Life Support (ALS)
Emergency Medical Dispatch (EMD)
Basic Life Support (BLS)
Emergency Number Professional (ENP)
30
The unauthorized removal or concealment of property is
Robbery
Burglary
Theft
Larceny
31
Professionalism is defined by who you are, what you do, and how others perceive you
TRUE
FALSE
32
Under certain circumstances, a telecommunicatior could be held liable in a negligence lawsuit
FALSE
TRUE
33
A transmitter and receiver mounted in a response vehicle is a
Mobile radio
Portable radio
Repeater radio
Pager radio
34
It's OK for a telecommunicator to rely on memory during information gathering
FALSE
TRUE
35
NIMS is the abbreviations for
National Incident Management Service
National Incident Maintance System
National Incident Management System
Nation Incident Maritime System
36
The Incident Command System (ICS) is an integral part of NIMS
FALSE
TRUE
37
Persistently asking for the same information without changing the words spoken is a technique
Used with Elderly callers
Used with Hysterical callers
that should NEVER be used
Used with non-English speaking callers
38
Under ICS, the location of the on-scene incident command is the
Incident Command Post
Incident Operations Post
Incident Logistics Post
Incident Staging Post
39
TCC stands for
Telematics Call Center
Teletypewriter Call Center
Telecommunications Call Center
Telecommunicator Communications Course
40
Preventing, eliminating or mitigating exposure to adverse circumstances is the process reffered
To as accrediation Managemnet
To as Negligence Management
To as Liability Management
To as Risk Management
41
An accurate description of weapons is critical information for response units
TRUE
FALSE
42
FCIC stands for ?
Federal Crime Index Center
Florida Crime Index Center
Federal Crime Information Center
Florida Crime Information Center
43
A silent, open-line call must be considered a potential TTY call until proven otherwise.
FALSE
TRUE
44
NIMS stands for
National Incident Maritime System
National Incident Management Service
National Incident Management System
National Incident Maintenance System
45
Which typical component is not included in the communication center
911/in-coming telephone lines
CAD
Media Line
Teletype
46
Under ICS, a temporary location for available resources not immediately assigned is the
Staging Area
Logistics Area
Triage Area
Opeation Area
47
A telematics call that is similar to a 9-1-1 Open Line Call is
A airbag/telementry activation, no voice call
A stolen vehicle tracking call
An emergency with voice call
An emergency button activation, no voice call
48
E9-1-1 enhance Basic 9-1-1 by automatically giving the callers phone # & physical address
TRUE
FALSE
49
The telecommunicator should always verify
Incident location
Incident telephone number
Incident type
Incident offenders
50
ALI is the calling party's telephone # & ANI is the calling party's information
FALSE
TRUE
51
Carjacking is a combination of robbery and auto theft
TRUE
FALSE
52
Giving legal advice and/or personal opinions to callers is part of a telecommunicator's job
FALSE
TRUE
53
Physically signalling that you are listening is applying the technique of
Non-verbal paraphrasing
Non-verbal projecting
Non-verbal mimicking
Non-verbal attending
54
"vital services" defines the primary functions or tasks or public safety communications system
TRUE
FALSE
55
AMBER Alert system is a nationwide system to assist in recovery of abducted children
FALSE
TRUE
56
Performing regular radio status checks on response units can enhance
CAD data entry
Call-up procedures
Unit response time
Response unit safety
57
Fourty-five minutes after 8pm in 24hr military time is
2245 hours
2045 hours
1645 hours
1845 hours
58
Florida Crime Informion Center (FCIC) was created in June 1970 & is based in
Miami, FL
Tallahassee, FL
Jacksonville, FL
Quantico, VA
59
The telecommunicator should always reassure callers that response units will be right there
FALSE `
TRUE
60
Properly categorize emergency EMS calls & provide pre-arrival instructions
Emergency Number Prosional (ENP)
Advance Life Support (ALS)
Emergency Medical Dispatch (EMD)
Basic Life Support (BLS)
61
Good customer service means treating caller with diligence, consideration, and respect
FALSE
TRUE
62
The phonetic alphabet is used in radio broadcasting to
Distinctly spell words which could be misinterpreted
Enhance the secrecy of transmissions
Replace phrase words with brevity codes
Give broadcasts a paramilitary feel
63
Process for supplying supplemental personnel, equipment or other resources to assist agencies
Mutual Service
Mutual Aid
Mutual Relief
Mutual Management
64
An observation is based on assumptions and an inference is based on facts
TRUE
FALSE
65
MSAG stands for
Master Street Address Guide
Master System Authority Guide
Master Street Access Guide
Master System Address Guide
66
The technique of paraphrasing is the repeating of emotions or feelings
TRUE
FALSE
67
Active listng is a way of listening & responding that shows interest & mutual understanding
TRUE
FASLE
68
9-1-1 calls are selectively routed to the correct PSAP based on the MSAG
FALSE
TRUE
69
An acurate description of weapons is critical information for response units
FALSE
TRUE
70
Show interest & understanding in what is being said by staying focused & asking questions
Para-Listening
Active Listening
Passive Listening
Open Listening
71
How many transactions travel through FCIC a month
102 Million
87 Thousand
87 Million
102 Thousand
72
Logging recorded information can be used for QA/QI purposes
FALSE
TRUE
73
The telecommunicator should type "SK" when they want the other person to respond
FALSE
TRUE
74
The 5 components of the communications cycle are
Medium, Experience & Feedback
Understanding, Mesage & Feedback
Sender & Receiver
Message, Medium & Feedback
75
# used by wireless carrier to route call and ID cell site where call originated is known as
P-ACL
P-ANI
P-ANE
P-ALI
76
Term for the industry involved in delivering location based service to consumer driven vehicle
Television
Telecommunications
Telematics
Teleservices
77
Victims 18yrs of age or younger may be entered into AMBER Alert system
TRUE
FALSE
78
Taking property by force or threat of force is
Larceny
Theft
Burglary
Robbery
79
Automatic transmission-wireless technology of critical vehicle&occupant data following a crash
GIS
AACN
ACN
GPS
80
The policy is a guide to action and a procedure is a guide to thinking
FALSE
TRUE
81
Liablility is something that is claimed as existing or being as described but not yet proven
FALSE
TRUE
82
Radio broadcasts should should last no longer than
30 seconds
60 seconds
45 seconds
20 seconds
83
The term "PSAP" stands for "Public Safety Access Point"
FALSE
TRUE
84
The abbreviation DNR stands for
Do not reply
Do not respond
Do not resuscitate
Do not release
85
Actions done where there are no hard & fast rules as to the course of conduct one must not take
Obligatory Act
Discretionary Act
Optional Act
Ministerial Act
86
Telephone books, maps, and cross-reference directories are examples of informational resources
TRUE
FALSE
87
A small computer terminal that permits data transfer between the response units & the PSAP is
MCT/MCC
MDT/MDC
MIC/MIT
MVT/MVC
88
Handset based wireless location technology provided a location based on GPS satellites.
FALSE
TRUE
89
The fire service term for anything in close proximity to a fire that could become involved is
Coverage
Extremity
Exposure
Contact
90
4 basic methods for call routing are direct dispatch,call transfer,call relay & call referral
TRUE
FALSE
91
Abbreviation for the technology that provides a mapped location of response units is
AVT
AVS
AMT
AVL
92
The primary difference between an assault and a battery is physical contact
FALSE
TRUE
93
Little prioritization is necessary for fire service calls because they are generally
Escalating Emergencies
Exaggerating Emergencies
De-escalating Emergencies
Downplayed Emergencies
94
"Conference-in" allows the telecommunicator to talk with the Telematics subscriber reporting
TRUE
FALSE
95
A technology that allows you to make telephone calls using the internet is
VoIP
VIOP
WLPN
IvTP
96
Reflecting feelings is restating the main points in your own words
TRUE
FALSE
97
The level of duty owned by one person to another is defined as
Ministerial Duty
Standard of Care
Standard of Comfort
Ministerial Liability
98
Under ICS, a temporary location for available resources not immediately assigned is the
Triage area
Logistics area
Staging area
Operation area
99
Vital services of a communications system are to provide communication between the PSAP and
Agency personnel & other agencies
The public & support services
The media & public
Private industries & other agencies
100
Limitations on radio power, antenna height and frequency use are set by the
Federal Radio Access Commission
Federal Communications Commission
Federal Frequency Coordination Commission
Federal Communications Security Commission
101
What year was FCIC created ?
1980
1870
1880
1970
102
What are the 3 primary field of public safety
Fire Service Communications
Law Enforcement Communications
Emergency Medical Communications
Emergency Management Communications
103
NIMS is a comprehensive, national approach to incident management
FALSE
TRUE
104
The relationship between telecommunicators, supervisors & manager is defined by the PSAP's
Chain of Ethics
Chain of Conduct
Chain of Command
Chain of Composure
105
A holdup call reported w/in a minute of the suspect fleeing is classified as
Non-emergent
In-progress
Just Occurred
Delayed
106
People who talk about suicide do not kill themselves
TRUE
FALSE
107
The abbreviation for the language expressed through hands and body motion to express concepts
ASL
AHL
ATL
ADL
108
Time is a critical factor in structure fires
TRUE
FALSE
109
A telematics call that is similar to a 9-1-1 Open Line Call
A stolen vehicle tracking call
A airbag/telemetry activation, no voice call
An emergency with voice call
An emergency button activation, no voice call
110
A conventional radio system allows for many talk groups to share the same frequencies
TRUE
FALSE
111
Emergency VoIP calls may come in over administrative lines
FALSE
TRUE
112
ALI refers to
Automatic Listening Indicator
Authorized Location Incident
Authorized Landing Identifier
Automatic Location Identifier
113
The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts
FALSE
TRUE
114
The term used to describe the complete range of radio frequencies used for communications is
Spectrum
Controller
Repeater
Channel
115
All non-verbal communication requires face-to-face interaction
TRUE
FALSE

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