PST

In handling law enforcement calls for serice, proper prioritization of calls is essential

A program that helps telecommunictors properly categorize emergency EMS calls and provide pre-arival instructions

________defines the primary functions or tasks of public safety communications systems.

A terminal type device with keyboard and display used by the deaf or hearing impaired to communicate via telephone lines

Repeating in a short declarative statement the emotions or feelings the speaker is communicating is called paraphrasing

Conference-in allows the Operator to communicate directly with the Telematics subscriber reporting the emergency

Failure to keep work related confidentiality could result in

Guidecards provide questions for Operators to use for obtaining pertinent info, analyzing incidents, and response levels

Emergency calls only come in on emergency lines

The acronym "CYMBALS" is designed to assist telecommunicators when taking:

Demonstrating an interest and understanding in what is being said is defined as

Prior to contacting a Telematics operator for stolen vehicle tracking, the telecommunicator must:

____ desribes the automatic transmission via wireless technology of critical vehicle and occupant data following a crash

The operational relationship between telecommunicators, supervisor, and managers is defined by the PSAP's:

The AMBER Alert system is a countywide system organized under city plans to assist in the recovery of endangered adults

A device that extends the range of radio communications is a

Actions done where there are no hard an fast rules as to the course of conduct one must or must not take are defined as

Proper radio demeanor and attitude requires that you

NIMS is a comprehensive, national approach to incident management.

The most important information the telecommunicator needs to receive when processing wireless calls is:

Typical standard used in deciding liability cases is what a reasonable & prudent person would do in similar circumstance

____ describes the ability for multiple agencies to converse with one another using common radio frequencies

Under ICS, the location of the onscene incident command is the

Carjacking is a combination of _________ and _____________.

What does the term PSAP stand for?

Little prioritization is necessary for fire service calls because they are generally ______________

Family Disturbance calls present a low potential for assault against response units.

As part of customer service, callers expect to talk to a rude operator who cannot solve their problem

Calls via a video relay service (VRS) can only come into the PSAP on special 7-1-1 lines

Maintaining a positive attitude will help reduce stress.

Non-verbal communication plays an important role in handling public safety calls for service.

A hold-up call reported within a minute of the suspect fleeing the scene could be classified as __________

Liability is something that is claimed as exisiting or being as described but not yet proven.

Persistently asking for the same information without changing the words spoken is:

Logging recorder information can be used for Quality Assurance/Quality Improvement purposes.

A process for supplying supplemental personnel, equipment or other resources to assist other agencies in a time of need

A transmitter and receiver mounted in a response vehicle is a

The vital services of a public safety communications system are to provide communication between the PSAP and:

The term used to describe the complete range of radio frequencies used for communications is _______

The term for the industry involved in delivering location-based service to consumer driven vehicles is:

Quality Assurance programs in the PSAP include actions taken to ensure tht standards and procedures are met and followed

PBX systems pinpoint the exact location of the caller

The abbreviation "DNR" stands for ___________.

The primary difference between an assault and a battery is physical contact.

Unlawful use of force against persons or property to intimidate or coerce a government, civilian population, etc.

E9-1-1 systems enhance Basic 9-1-1 systems by automatically providing the caller's telephone number and physical address

Fires in travel trailers and camping trailers are classified as structure fires.

NIMS is the abbreviation for

Under ICS, a temporary location for available resources not immediately assigned is the

A technology that allows you to make telephone calls using the internet is:

Understanding that everyone has differences along lines of age, race, ethnicity, etc shows respect for and acceptance of

People who talk about suicide do not kill themselves.

The Phonetic Alphabet is used in radio broadcasting to

When called to testify in a legal case, keep answered simple, and if possible, answer "yes" or "no."

9-1-1 calls are selectively routed to the correct PSAP based on the MSAG

The term "MSAG" stands for:

Under certain circumstances, a telecommunicator could be held liable in a negligence lawsuit.

The six components of the communications cycle are:

The four basic operational methods for call routing are direct dispatch, call transfer, call relay and call referral

Preventing, eliminating or mitigating exposure to adverse circumstances is a process referred to as

Ethics involves an individual's personal, professional, and organizational rules of conduct

Under ICS General Staff, the section responsible for ordering resources & providing facilities, supplies, etc. is the:

An observation is based on __________ while an inference is based on _____________

Victims 18 years of age or younger may be entered into the AMBER Alert system.

Professionalism is defined by who you are, what you do, and how others perceive you

NCIC stands for ________________-

An accurate description of weapons is not critical information for response units

If a telecommunicator can only get one piece of information from a caller, it should be:

The "Echo Procedure" is used in radio transmissions to assign response units

Time is a critical factor in structure fires.

The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts.

A Telematics call that is similar to a 9-1-1 Open Line Call is:

The Incident Command System (ICS) is an integral part of NIMS.

Radio broadcasts should last no longer than

Relying on memory during information gathering is a good way to get all of the details

After completing initial training, there is a need for telecommunictors to be responsible for continuing education

What are the three primary disciplines of public safety communications?

Performing regular radio status checks on response units can enhance

Giving legal advice and/or personal opinions to callers is all part of a telecommunicator's job

The abbreviation "TCC" stands for:

The ALI is the calling party's address and dispatch information while the ANI is the calling party's telephone number

A simplex radio system allows for many talk groups to share the same frequencies

The fire service term for anything in close proximity to a fire that could become involved is ______________.

Forty-five minutes after 8:00 p.m. in 24-hour (military) time is:

A small computer terminal that permits data transfer between the response units and the PSAP is a

A question that cannot be answered "yes" or "no" is referred to as a ____________.

Taking property by force or threat of force is _____________

The telecommunicator should always verify the:

Within ICS Command Staff, the person who is the point of contact for representatives from other agencies is the

A policy is a guide to ___________ and a procedure is a guide to ____________

The level of duty owed by one person to another is defined as

Professional development for Operators can include OTJ feedback from supervisors with goals for skill building & growth

The abbreviation for the technology that provides a mapped location of response unit vehicles is

Video, text and other data features of smartphones are posing new challenges to PSAPs to adapt to new technologies

The telecommunicator should always reassure callers that response units will be right there.

The number used by wireless carriers to route the call and identify the cell site from which the call originates is

When handling fire service calls, preliminary dispatch information should be kept a minimum

Physically signaling that you are listening is applying the listening technique of:

Limitations on radio power, antena height and frequency use are set by the

A silent, open-line call should not be considered a potential TTY call