103.1 - 103.8 | Business Development Lesson Challenges

The esthetician's/client’s name, scheduled service, date of app., app. time & client’s phone # should all be included in

Which of the following generations was born between 1980 and 2000 and is especially brand-loyal?

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

Which of the following is NOT a necessary element for ensuring staff synergy?

Features of a product are its characteristics, which might include:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Which of the following descriptions identifies the meaning of clientele?

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

All of the following terms are examples of post-op complications EXCEPT:

Barriers to the effective use of time include all of the following factors EXCEPT:

Which of the following phrases describes the ambiance component of comforts?

Injected toxins that block nerve impulses and temporarily paralyze muscles that cause facial wrinkles are called:

The following descriptions are all benefits of a product EXCEPT:

Renting or leasing a workstation from a building owner would represent which of the following situations?

Rhinoplasty is surgery to reshape the:

"Out of the products I showed you today, this is 1 I would rec. not leaving without,” is an ex. of a:

Which of the following statements would offer a solution to procrastination?

Non-ablative lasers produce effects such as:

An efficient working space for each esthetician is:

A client retention strategy in which clients reserve a future app. before leaving during their current visit is called:

What percentage of the total salon/spa expenses generally represents compensation for the owner and employees?

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called

Which of the following services is considered in-scope for an esthetician?

Services regulated by a cosmetology board or local laws are considered:

Details of a short-term goal might include all of the following examples EXCEPT:

Which of the following concepts involves convincing new clients to return and become lifelong clients?

A set income given to an employee on a weekly or monthly basis is known as:

Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is a(n):

Considering a client’s lifestyle, diet, medical issues & sub concerns means considering skin therapy from which approach

Which of the following time periods identifies the consideration for a short-term goal?

The process that gives you access to people and resources within the industry that can provide you with opportunities:

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

Which of the following terms refers to all money owed?

Which of the following elements could cause staff synergy to go awry?

To be granted future loans, it is important to pay loans on time and avoid:

When organizing stock for a retail display, group products by brand or:

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

Before an interview begins, you might be asked to fill out a(n):

The type of bus. ownership in which 2/more persons share all costs of opening, operating and maintaining the business:

All of the following descriptions apply to an independent salon/spa EXCEPT:

Workers' Compensation Insurance is needed to protect the:

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

Eyelid surgery to remove excess fat, skin or muscle from the upper and lower eyelids is known as:

What doc introduces you to the salon/spa & offers a brief summary of why you would like to be employed at the salon/spa?

Which of the following business types is owned by the shareholders and formed under legal guidelines?

All of the following descriptions are general guidelines for establishing prices for services & retail products EXCEPT:

Before a salon/spa owner can hire employees, they need to apply for a:

Treating your client like an important, valued individual is known as:

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

During a job interview it is very important to:

Selling additional services to clients beyond what they originally scheduled for a visit is called:

All of the following examples represent the team approach EXCEPT:

The removal of excess fat deposits in specific areas of the body with the use of a cannula inserted under the skin is:

Which of the statements represents a specific goal?

Which of the following concepts creates a harmonious and predictable environment?

Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?

A goal you know you can complete because someone did it before is considered:

Procedures in the salon/spa that ensure all products are accounted for is known as:

The exchange of services, products or expertise for money is known as:

Surgery to improve the signs of aging in the face, also called a facelift, is:

Jane noticed in her appointment book that all available appointments were scheduled for Thursday. This is called:

Of the items listed, which one is NOT considered a benefit?

Products purchased by the salon/spa owner for use during services and for retailing are known as stock in quantity or:

Net worth is calculated by subtracting liabilities from:

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Passion as a work principle can be described as:

Which of the following time periods identifies the consideration for a long-term goal?

Ecchymosis is the medical term for:

Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?

Which type of insurance protects the salon/spa owner from financial loss due to an employee’s negligence?

Showing up on time and ready to work is the work principle:

The average amount spent on services and retail by a salon/spa client during one visit is known as a(n):

Which of the following buyer motivations is perhaps the easiest to recognize in the salon/spa?

When team members have each other’s backs, it is an example of a:

Which form of advertising involves sending postcards or flyers to prospective clients?

Pareto’s principle is called the:

A brief, written account of personal, educational and professional qualifications and experience is known as a:

Which buyer type wants to know all of the facts about the product, thinks carefully about buying, without much regard?