CSL Plasma Ignite Reception Training

Question 1

How many times do we have to scan a donor’s finger successfully for the initial ID process?

Accepted Answer

3

Question 2

Are you authorized to ask the medical history questions to a donor that is also an employee?

Accepted Answer

NO, never!

Question 3

What are Examples of Acceptable Photo ID?

Accepted Answer

Valid Driver's License, School ID

Question 4

What Must be Placed on a Piece of Equipment that Needs to be Taken Out of Service?

Accepted Answer

Out of Service Tag with Issue #, Initials and Date

Question 5

What is documented when recording tattoos?

Accepted Answer

The Location of the Tattoo, The Description of the Tattoo

Question 6

State an identification item for the kiosk.

Accepted Answer

DOB

Question 7

What is the Donor Queue Summary Used For?

Accepted Answer

Quick Snapshot of How Busy the Center Is, To See What Donors are in Which Stages of the Process

Question 8

What is the deferral period for a high protein?

Accepted Answer

1 day

Question 9

Why do we evaluate a donor's literacy?

Accepted Answer

To determine the best method of screening.

Question 10

How do you schedule a non-donation visit for a Sample Only donor?

Accepted Answer

Change the Visit Plan, Select PE Sample Only

Question 11

How do we determine the literacy of a donor?

Accepted Answer

Present the Literacy and Impairment Check form to the donor

Question 12

What do you use to clean the refractometer well?

Accepted Answer

Accuwipe with Distilled Water, Alcohol Pad (only when 'Image Fuzzy or No Sample' displays)

Question 13

What happens when a donor’s BP is out of range on the first attempt?

Accepted Answer

Ask the donor to wait in the lobby & come back when ready

Question 14

What is the Acceptable Range for the Hematocrit?

Accepted Answer

Men: 39-54%, Women: 38-54%

Question 15

Name some reasons a donor would receive a “See Staff” message on the kiosk.

Accepted Answer

Donor has a deferral, Donor has already donated twice in the last 7 day period, Donor needs to see the medical staff because of a review

Question 16

What can you use to clean the Fingerprint Scanner?

Accepted Answer

Accuwipe, Lint Free Cloth with Glass Cleaner, Scotch Tape

Question 17

What is a Good Method for Handling an Angry Donor?

Accepted Answer

Remain Calm and Explain the Situation, Ask for Management to Step In, Tell Them That You are Working to Resolve Their Issue

Question 18

Should the Literacy & Impairment Check be performed discreetly?

Accepted Answer

Yes

Question 19

What does CDCS Stand For?

Accepted Answer

Cross Donation Check System

Question 20

What is the deferral period for a donor that has a low protein?

Accepted Answer

7 days

Question 21

What does the Unacceptable Address List consist of?

Accepted Answer

Transient Housing located within the Marketing Area, Halfway Houses, Homeless Shelters, Hotels

Question 22

What does FIFO mean?

Accepted Answer

First in First out

Question 23

When do control vials expire?

Accepted Answer

14 days

Question 24

What is the donor not allowed to have on while capturing their weight in the screening?

Accepted Answer

Purse, A Child, Heavy Coat, Rocks in Pockets

Question 25

What are 3 examples of a note in NextGen?

Accepted Answer

Illiterate Donor, Hearing Impaired (does not read lips), Allergies to nickel, iodine/betadine, tape, bandaids

Question 26

What is Required PPE?

Accepted Answer

Face Shield, Lab Coat, Gloves

Question 27

How Do We / What is Required to Cancel a Donor's Visit?

Accepted Answer

Select 'Cancel Visit'

Question 28

When Would you Retake a Donor's Photo?

Accepted Answer

If They Dyed Their Hair, If They Grew a Beard, If Their Image has Changed Dramatically, If the Quality of the Photo is Bad

Question 29

Who investigates tattoo and piercing discrepanceies?

Accepted Answer

Management or MSA

Question 30

Select Examples of Unacceptable Body Tattoos, Piercings, & Body Modifications

Accepted Answer

Gang or Drug Tattoos (needles, etc), Clavicle Piercing

Question 31

What is the purpose of a donor note?

Accepted Answer

To maintain information about the donor., To assist staff on how to manage the donor (behavior probs), To document and maintain a medical history.

Question 32

What is the acceptable range for total protein?

Accepted Answer

6.0 - 9.0

Question 33

What is the acceptable range for pulse?

Accepted Answer

40-49 BPM with an Athletic Donor Note, 50-100 BPM

Question 34

What does HCT stand for?

Accepted Answer

Hematocrit

Question 35

What donor demographic information are you authorized to update as a Reception Tech?

Accepted Answer

Phone Number and Email Address, Address

Question 36

What Does a Rooster Say?

Accepted Answer

My Rooster is mute, My name is Peter, Cock-a-doodle-dooo!, I don't know

CSL Plasma Ignite Reception Training

Questions 36

CSL Plasma Ignite Reception Training

Questions 36