Communication in the workplace

Question 1

The constant use of 'filler words' such as 'like' or 'umm' is considered a bad speech habit.

Accepted Answer

True

Question 2

Courteous writing does NOT involve...

Accepted Answer

offending the reader

Question 3

Which is NOT an example of workplace documentation and correspondence?

Accepted Answer

Courteous writing

Question 4

Which of the following is a form of WRITTEN communication?

Accepted Answer

Workplace procedures

Question 5

Which of the following is NOT a hint or tip to combat NERVOUSNESS in some workplace situations?

Accepted Answer

apologise for being nervous

Question 6

Which is NOT a type of VERBAL communication?

Accepted Answer

Volume of voice

Question 7

The primary purpose for workplace information is...

Accepted Answer

to create an efficient and viable workplace.

Question 8

When you communicate a message to the team, what do you need to think about?

Accepted Answer

Location, When, Format, Follow-up

Question 9

You should demonstrate the same level of respect to all staff and clients you communicate with.

Accepted Answer

True

Question 10

A code of practice sets out guidelines for how employees should conduct themselves at work.

Accepted Answer

True

Question 11

Which is NOT an INTERNAL source of gathering information?

Accepted Answer

Internet

Question 12

Effective speaking skills help employees in many ways. Which of the following does it NOT?

Accepted Answer

written communication

Question 13

Face to face active listening requires several things. Which is NOT showing active listening?

Accepted Answer

No Eye contact

Question 14

Anti-Discrimination legislation states you must NOT discriminate against any person based on.?

Accepted Answer

gender, religion, ethnicity, age, disability

Question 15

Which of the following is NOT a barrier to communication?

Accepted Answer

effective listening

Question 16

Which is NOT a format an ENQUIRY from a customer, supplier or manager is usually made?

Accepted Answer

Formal Letter

Question 17

When we don't practice our listening skills, what of the following could happen?

Accepted Answer

disgruntled and unhappy customers

Question 18

Professionalism in the workplace requires you to...

Accepted Answer

choose the right language and ettiquette

Question 19

Only employers must comply with WHS rules and regulations in the workplace?

Accepted Answer

False

Question 20

Customers and employees have the right to view information a business holds about them?

Accepted Answer

True

Question 21

What legislation governs the securing and non-disclosure of employee and customer information?

Accepted Answer

Privacy Laws

Questions 21