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12 Business Mrs Thomas Class Revision for External Exam Flashcards | StudBud
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12 Business Mrs Thomas Class Revision for External Exam
12 Business Mrs Thomas Class Revision for External Exam
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Questions
44
Answers
1
Are drivers of change…
External
Both
Internal
2
Growth strategies may include selling assets, reducing prices, improving cash flow and increasing expenses.
False
True
3
What are the steps to measuring employee performance using KPI?
None of the above
Strategies, measurement & evaluation
Strewth, multiple & elevator
Strategise, measure & evaluate
4
Is management style a driver of change?
False
True
5
All management strategies relate to at least one of the four functional areas of business.
True
False
6
The concept of change is constant and unavoidable
True
False
7
Who is business’ corporate culture driven by?
Competitors
Employees
Leaders
Stakeholders
8
Which strategy to overcome resistance carries the highest risk?
Negotiation
Threat
Communication
Participation
9
Operations consist of production, process and quality controls.
True
False
10
What does KPI stand for?
Key performance indicators
Key performance index
All of the above
Key problem identifiers
11
Which one of these is a strategy to overcome resistance?
Performance management
Negotiation
Production
Legislative compliance
12
Environment of change is important for a business as this
Helps develop skills, staff and leads to better business opportunities.
It's good
Changes up the atmosphere
13
Which of the following is a step of Kotter's model?
Create the climate for change
Implement the change
Create quick wins
All of the above
14
True of False: Kotter’s model of change aims to help overcome resistance to change and facilitate transformation?
True
False
15
How many steps are in Kotter’s model of change?
Eight
Six
Twelve
Three
16
What are the three steps of the Lewin's change theory?
Freeze, defrost and dissolve
Freeze, change and melt
Unfreeze, change, and refreeze
Unfreeze, change and melt
17
Organisational structure is not a driver of change?
False
True
18
What management style has a manager make all the decisions about change?
Consultative
Autocratic
Persuasive
Participative
19
Which of these strategies carries the lowest risk?
Threat
Communication
Manipulation
20
Which of the following would cause a business to implement Lewin's change theory?
Lack of customer satisfaction
Poor financial results
All of the above
Declining sales
21
Development of new products and services is focused on:
All of the above
Process
Production
Quality controls
22
Reasons for change can be influenced by external forces.
False
True
23
The 4 steps to reviewing performance are set objectives, measure performance, feedback results, identify change.
True
False
24
To overcome resistance to change which can a business use?
Technology
Organisational Structure
Corporate culture
Combination of all three
25
What are the human resources strategies?
Training, corporate culture, communication and understanding change
Communication, resisting change, enhancement and training
Understanding change, communication, training and development
Development, competition, management and transformation
26
Which factor affects the implementation of Kotter’s eight step model?
All of the above
Vision for change
The size of the business
Customer satisfaction
27
Is manipulation a leadership and management strategy?
False
True
28
A vision for change is?
A desired or future state of a business after change occurs.
A magical dream
29
The 5 P's include:
Place, People, Price, Promotion and Present
People, Performance, Product, Place and Price
Price, Product, Promotion, People and Place
Packaging, Place, Price, Promotion and Product
30
What are the performance management outcomes?
Redundancy, recruiting & development
None of the above
Redundancy, retraining & development
recruiting, redundancy & dingo
31
Which of the following is an example of a restraining force:
Competition
Hostility
Stakeholder satisfaction
Corporate culture
32
What are some benefits of retraining staff?
None of the above
Getting better
New staff skills, increases in productivity & product/service offerings
Retraining is expensive and may not achieve desired/anticipated outcomes
33
What is the purpose of Lewins force field analysis?
Assist management in implementing proposed change
To increase customer satisfaction
34
Which of these is NOT a reason for resistance?
Disinterest
Communication
Timing
Fear
35
Is expecting resistance a strategy for negotiating change?
True
False
36
Stakeholders can influence change within a business.
True
False
37
Is legislative compliance a driver of change?
True
False
38
During the change process a leader must focus on building relationships with [blank] stakeholders
Internal
Internal and external
External
39
What are the financial strategies?
Profitability and Gross
Process and Growth
Gross and Place
Growth and Profitability
40
Which of these is a macro-environmental issue?
Competition
Organisational structure
Legislative compliance
Corporate culture
41
Internal influences include:
Business leaver, employees, org structure/culture
Business leaders, employees, org structure/culture
business leaders, employees & oriental statue
42
External influences include customers, competitors & suppliers?
False
True
43
Redundancy occurs within an organisation when a position is no longer required.
False
True
44
Is corporate culture a driver of change?
False
True
