NOCTI Test Prep

Question 1

Examples of special customer services are

Accepted Answer

home delivery

Question 2

Money that has been charged to a customer on the unpaid balance of their account is a ___charge

Accepted Answer

interest

Question 3

The primary purpose of a window display is to

Accepted Answer

create interest and desire to buy

Question 4

Advantages of small business management include positive self-esteem, more personal freedom and

Accepted Answer

career satisfaction

Question 5

A consensus is a decision that

Accepted Answer

all the teams members agree with

Question 6

A supplier who owns products and sells them to retailers for resale is called:

Accepted Answer

wholesaler

Question 7

Marketing includes all activities in the flow of goods. The correct flow is:

Accepted Answer

manufacturer, wholesaler, retailer, customer

Question 8

A name, symbol, or other device identifying a product, legally restricyed to the the owner

Accepted Answer

trademark

Question 9

An individual who is able to influence or motivate others to achieve organizational goals has

Accepted Answer

leadership

Question 10

Stock that is left in the storeroom or warehouse until moved onto the selling floor is know as

Accepted Answer

reserve

Question 11

Profit is calculated by

Accepted Answer

subtracting expenses from income

Question 12

Setting prices for merchandise is based on cost, supply and demand and?

Accepted Answer

competition

Question 13

An example of nonverbal communication is

Accepted Answer

nodding

Question 14

A franchisor is a person or organization that

Accepted Answer

sells a franchise

Question 15

A unique value offered to customer is called

Accepted Answer

competitive advantage

Question 16

Advertising not only increases store traffic, but it is primarily reponsible for

Accepted Answer

creating an image

Question 17

An individual who is able to identify with the thoughts and feelings of the customer possesses

Accepted Answer

emphathy

Question 18

Successful teamwork involves group leadership, shared responsibility and:

Accepted Answer

role assignments

Question 19

Which statement is most appropriate to say to a customer regarding an out of stock item

Accepted Answer

That item is out of stock

Question 20

Economics is the process of making decisions to satisfy unlimited human needs and wants with

Accepted Answer

limited resources

Question 21

Which of the following is unethical behavior for a sales person? If you tell a customer....

Accepted Answer

the product is not available, because you want to buy it

Question 22

A print advertisement should include a headline, body copy, and a

Accepted Answer

illustration

Question 23

Accepting credit cards is important for a retailer because:

Accepted Answer

credit allowes retailers more flexibility

NOCTI Test Prep

Questions 23

NOCTI Test Prep

Questions 23