IGCSE Business Studies Key Terms 6

payment to sales staff based on the value of the items they sell

passing responsibility to perform tasks to workers lower down in the organisation

the rate at which workers leave a business

payment to workers based on the number of units produces

how unhappy and discontent a person is with their job

increasing variety in the workplace by allowing workers to switch from one task to another

an additional payment to workers based on the profits of the business

non-cash benefits used to recruit or retain workers & recognise status of certain employees

fixed annual payment to certain grades and types of staff not based on hours worked or output

how happy and content a person is with their job

paying workers for each unit produced

cash and non-cash rewards often used to motivate workers to increase their efforts

a bonus scheme used to reward staff for performing to the required standard

payment to workers based on a fixed amount for each hour worked

the factors that must be present in the workplace to prevent job dissatisfaction

the factors that influence the behaviour of workers towrds achieveing set business goals

groups of workers who meet regularly to discuss work-related problems

organising production so that groups of workers complete the whole unit of work

an additional reward paid to workers for achieving targets set by managers

organising work so that workers are encouraged to use their full abilities

methods used to motivate workers that do not involve giving any financial reward

worker's non-attendance of work without good reason

the factors that influence a person to increase their efforts

a measure of the efficiency of workers by calculating the output per worker

increasing or widening tasks to increase variety for workers

the view that humans are only motivated by money