Quarterly Review - Chapter 16

Eye contact shows interest in the other person but in some cultures it may have other meanings.

In the communication process, the _______ is the information the sender conveys

General guidelines for conducting patient interviews include

Active __________________ involves fully concentrating on the person speaking, and not interrupting them

In written communications, accurate ________ is essential, since one incorrect letter can change a word's meaning.

Patient ___________ are conducted to gather initial patient history information, patient's specific symptoms /treatments

When writing using medical language, one letter can change the entire meaning of a word, but spell-check will correct it

The exchange of information between people is ___________________________.

When communicating with a pt, it is recommended that a health care worker should always be polite instead of assertive

A(n) ___________ may be needed if a patient does not speak or understand English well enough to communicate with staff.

Assertive communication is considered to be aggressive communication

Active listening involves giving one’s full attention to what is being said and to the speaker’s body language

In Medical writing, which of the following are important?

The three (3) most common methods of communication are verbal, nonverbal and _______

20% of our true emotions are expressed nonverbally

Which of the following elements is NOT present within every communication process?

When communicating with a patient,it is recommended that bad grammar should be avoided because it is unprofessional

All patient education should ideally take place

When utilizing comparison organization, the items are organized in sequence from earliest to newest.

Facial expressions.,gestures and eye movements are examples of

___________________ refers to a person’s personal space

Humor can be effective when communicating with patients and families but care should be taken so as not to offend anyone

Body language is easier to control than verbal communication

In the communication process, the _____________ is the person transmitting the message