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SMB Onboarding
SMB Onboarding
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SMB Final Exam
Flashcards
67 cards
F
Practice quiz
P
Host live
L
Questions
67
Answers
1
PRI feature that reroutes calls in the event of a power outage, PBX outage, or PRI Outage
Alternate routing
Trunk overflow
Direct inward dialing
Calling name and number delivery
2
A video customer wants to provide digital and analog premium services without using STB's
Video distribution hub
Vecima
Arris EGT Hemi
UCrypt ATX with Pro:Idiom
3
Which Metro-ethernet forum standard provides a point to point connection
EVPL
L2TPV3
ELAN
EPL
4
25 pair trunk cable ring colors
Blue, orange, red, green, slate
Red, white, blue
Blue, orange, green, brown, slate
White, red, green, yellow, violet
5
169.255.255.0
DHCP
OSI
APIPA
DNS
6
Grace: Letting the customer know of the actions you will be taking in a language they can understand
End
Communicate
Relate
Take Action
Greet
7
Maximum number of concurrent calls possible on a SIP trunk over DOCSIS
3000
60
Unlimited
23
8
The best location for the Advanced Wireless Gateway
Close to a window
In a central, open location
In a cubicle with low walls
In a utility closet with walls made of metal
9
What is a cross connect/cut over
Installing multiple phone jacks
Using wire to route Spectrum's dial tone to the original demarc
Configuring a business' EBT
Cutting all the wires inside the business
10
Standard internet protocol for all computers wanting to surf the internet
DHCP
TIP/IP
TCP/IP
UDP
11
Grace: Technican is on time, knowledgeable, prepared and confident
Communicate
Relate
Greet
End
Take Action
12
What star (*) number sequence is used to activate caller ID blocking
*52
*82
*55
*67
13
Which BCP tool is used to create continuity on a 66 block
Banjo adapter
66 block extender
Bridge clips
Scotch locks
14
What type of device is the MSS considered
Second cable modem
Wireless repeater
Advanced wireless gateway
Firewall device
15
A small budget friendly hotel is looking for a cost effective solution to offering HBO without the need of STB's
Vecmia
Arris EGT Hemi
Video distribution hub
UCrypt ATX with Pro:Idiom
16
Grace: Understanding and caring of the customers situation
Take action
Greet
Relate
End
Communicate
17
Type of encryption used by Pro:Idiom
128 bit AES
32 bit WEP
34 bit TKIP
64 bit WEP
18
When would it be recommened that a customer use a SIP Trunk
They dont want VOIP
They have a standard PBX
They dont have a PBX
They have a certified IP PBX
19
You can do the cross connect/cut over if the customer does not have a PBX
False
True
20
Which hunt group is used to roll the call over to the next idle line when the main line is busy
Hunting uniform
Hunting weighted
Hunting sequential
Hunting circular
21
What star (*) number sequence is used to activate call forwarding
*72
*73
*88
*52
22
25 pair trunk cable color code for pair 7
Blue-white/white-blue
White-green/green-white
red-orange/orange-red
Black-slate/slate-black
23
A local bar wants to be able to insert ther own content on their existing digital video product
Video distribution hub
Arris EGT Hemi
UCrypt ATX with Pro:Idiom
Vecima
24
When moving a SBB from one room to another, what has to be updated
Hotel Pin
Hotel address
Room number
Hotel riser number
25
Which TCP/IP test traces the path from the computer to the destination
Trace route
Ping
Tracing
Ipconfig
26
Technicians responsibilites for installing and supporting MRS
Load software
Confirm service operation
Download and QC
Install router at customer location
27
Which wireless standard offers the fastest speeds
802.11 n
802.11 g
802.11 a
802.11 b
28
Which BCP tool is used to check for shorts, partial shorts, and open circuits on phone lines
OTDR
RF signal meter
RJ45 testifier
KS meter or voltmeter
29
What effect does too high or too low of signal cause with TV service
Snowy picture
Pixilated picture quality
No picture/ blank screen
Vertical lines
30
Two mounting options for SBB installation
Closet
Wall
Desktop
Dresser
31
When installing BCP, the alarm system is connected to the 66 block, what should you not install on the 66 block
Station wires
Cat 5
Cat 3
Bridge clips
32
What is the requirement for a customer to be able to have a Spectrum Wi-Fi hotspot
Must subscribe to business class TV
Must subscribe to business high speed internet
Must subscribe to business class phone
Must subscribe to HBO
33
Scenario: Customer has a drop ceiling, you can't see very far into the ceiling to confirm the air duct system
Cancel the job
Have the customer run the cable
Install standard RG6
Install Plenum
34
If PRI is a fractional service, and more than one customer wants the service, whats the maximum amount of channels
16
23
4
8
35
Scenario: Cust has a drop ceiling, you've confirmed there are air ducts, but the fire marshall wants plenum installed
Install the plenum cable
Ignore the fire marshall
Cancel the job
Install regular RG6
36
Two things that are different from a SIP trunk and a PRI
IMS core
Converged telephony server (CTS)
ESG
Customer PBX interface
37
25 pair trunk cable tip colors
White, red, black, yellow, violet
Blue, orange, green, brown, slate
White, red, green, yellow, violet
Blue, orange, red, green, slate
38
With a SIP Trunk install, how many days prior is the pre-installation call scheduled
2 days
7 days
5 days
1 day
39
On the ESG, which port is used to access and manage the device
4
2
1
3
40
With SIP trunk installation, which network type requires the WAN port on the ESG to be configured for a dynamic IP
Fiber
DOCSIS
41
Two skills technicians need to provide customer service excellence
Technical
Interpersonal
Engineering
Project Management
42
VOIP characteristic that causes voices to echo, sound choppy or overlap. Defined as the time a packet takes to travel
Ingress
MER
Jitter
Delay
43
Which port on the back of the SBB provides HD
Port 3 (HDMI)
Port 1 (Coax)
Port 4 (Component)
Port 2 (RCA)
44
BC Wifi is targeted towards which customer
Large physical footprint with multiple APs
Customers who need multiple APs in multiple locations
Small physical footprint with one AP
Medium footprint with multiple APs
45
The act of installing multiple MTA's
Serving
Stacking
Chaining
Grouping
46
BCP is a powered service, what should you educate the customer on considering this
If the power is out, your battery back-up will keep the phones working
If the power is out, the phones may not work
If the power is out, the phones will always work
If the power is out, 911 will always be available
47
Which application do we use to upload information about the customers Wi-Fi hotspots
Sales Force
I & R
TrackOS
Billing system
48
What do you do if the NOC can not connect to the router via the WAN port
Create a WebEx meeting with DOJ
Send an email to RSC
Create a WebEx meeting with the NOC
The NOC operator will create a WebEx meeting
49
With BC ethernet solutions, even with many miles between cust sites, what does the customer experience
Appears to the customer that all their offices are on the same network/LAN
They would have to purchase additional LAN equipment
They can share the same wireless internet connection
Their offices can share their internet service
50
VOIP characteristic causes distorted or choppy signal and lost words. Defined as the arrival of one packet to another
MER
Jitter
Ingress
Delay
51
Four installation elements/actions the technician completes for a BC internet install (correct order)
Verify IP, Confirm Connectivity, Wrap up/clean up, Educate customer
Verify signals, locate devices, confirm connectivity, educate customer
Survey inside, verify signals, educate customer, confirm connectivity
Confirm connectivity, educate customer, verify IP, locate devices
52
PRI service that automatically reroutes inbound calls to another number when all channels in the group are in use
Trunk overflow
Calling name and number delivery
Alternate Routing
Direct Inward Dialing
53
Service in a router that configures the correct IP information
DHCP
DNS
Subnet Mask
TCP/IP
54
Two deployment methods of Pro:Idiom
Coax utilizing channel deletion filters
Coax utilizing a UCrypt ATX
Coax utilizing Vecmia
Dedicated fiber feed
55
When installing MSS, if the customer has more devices than ports on the MSS, what device is needed to connect them
Local Server
Router
Cable Modem
Hub/Switch
56
What needs to be entered into the billing system for a modem to be provisioned correctly
Customer Address
Modem MAC address
Customer phone number
Modem Serial Number
57
Grace: Listening, observing and acting quickly to resolve the situation
End
Communicate
Take action
Greet
Relate
58
With SIP Trunks, what provides the firewall, SIP normalization, class of service, and acts as a demarcation
ESG
IP PBX
CTS
IMS core
59
Service that enables people to surf the internet with words or names instead of using the IP addresses
NAT
DHCP
DNS
Static IP
60
Advantages of using Pro:Idiom for hospitality
Uses encryption to deliver premium content
Cost effective versus using STB's
Delivers content for standard definition TVs
Does not require installation
61
What software is used to setup an LG TV with Pro:Idiom
Free to Guest (FTG)
LYNK
Nebula
Racoon
62
When installing BCP, How would you insure your safety from electrical shock and from damaging the equipment
Ensure wiring in not connected to dial tone
Inspect all of the customers equipment
Shut down the business' power
Remove the bridge clips
63
When installing BCP, what is the best powering option
Electrical outlet with permanent power
Plugged into an extension cord
Electrical outlet controlled by a wall switch
Plugged into a power strip
64
Conceptual model that shows how layers can work together to make communication possible
SMTP
OSI
NAT
DHCP
65
GRACE: Give the customer the opportunity to clarify anything, and ask questions
End
Greet
Take Action
Relate
Communicate
66
Which Metro-ethernet forum standard provides a point to multipoint connection
ELAN
L2TPV3
EPL
EVPL
67
What is the purpose of the BCP voice manager
Enables porting of the numbers
Activate/change features via the Online web based portal
Enables additional services to be added
Schedules TC's
