HTMP Year 2 Certification Review Part 1

Jada believes a reward system motivates people. She is a _________ leader.

Finding out about the people w/ whom employees will work with on a daily basis is part of ____.

__________________ is when managers pass decision-making on to staff to enhance guest service.

Broad description of an organization's reason to exist.

Goal of energy management is to __________.

________________ is a fixed staff position in the housekeeping department.

Reservation agent sells room and front desk agent performs the posting. This is example of ___.

indicates how often items on area inventory lists needs to be cleaned.

New computer systems, new A/C units, new furniture are all examples of ______.

_______ is a variable staff position in the housekeeping department.

Mark uses his charismatic nature to inspire others. He is a ___________ leader.

John is giving directions for a nearby restaurant to an international guest. He should  ___.

A manager and employee discusses how well an employee met company standards in a ______.

The Civil Rights Act bars discrimination based on ________________.

Ricardo provides little or no direction to his employees. Which management style does he use?

Shows the brand, purchase price, and quantity of an item ordered

Jeane is a manager who always follows the rules and doesn't like change. She is a _____ manager

Which is NOT an advantage of working for a chain-affiliated hotel?

Discussion of the company's missions and values is part of _____________.

Guest comment cards can provide all of the following information EXCEPT:

Managers should always apologize for any negative experience the guest had.

Evaluating the menu by studying the popularity and profitability of menu items

Process of analyzing current and historical data to determine future trends

Facilities managers are in charge of maintaining which emergency systems?

When an attitudinal guest complaint occurs,  a manager should always ________.

All items within each area of a hotel that are the responsibility of housekeeping to clean.

A description of the future of the organization.

Julio enjoys motivating and helping people as a manager. Julio has ______________ skills.

Which one of the following is NOT an economic benefit of green practices for a hotel:

Earning a bachelors degree or an industry certification is an example of _________________.

Regina enjoys working with her hands and fixing things. Regina has ___________ skills.

Which one is NOT a current trend in the food and beverage industry?

When housekeeping status report and occupancy report do not match.

ADA stands for___________________.