What should you do at the end of a waxing service?

apply a cold compress with baking soda mixed in water to sensitive skin

What should you do to protect yourself and your employer from liability issues?

go over any special instructions w/ clients before beginning the procedure

What should you look for when selecting a location for your business?

location that is easy to get to

What do people do when they believe in themselves?

stick to what they believe is right

What should you do at an interview?

frame all of your answers in a positive context

What should you NOT do when waxing a client's brows?

pluck stray hairs if the client's brows are uneven or too thin

What should you do after cleaning a brush?

cover it with a towel while drying

What is the first thing you should do when a conflict arises with a dissatisfied client?

apologize for the client's displeasure

What is NOT one of the strategies associated with deductive reasoning?

always read any long paragraphs of reading before reading the ? that follow

What is NOT a benefit to operating a business as a partnership?

no liability for the debts of another partner

What should you do when preparing your resume?

present your career goals in a nonthreatening manner

What helps to encourage good employee relations?

beginning each new employee relationship with the proper orientation

What statement about tips is correct?

tips are considered part of your taxable income

What should you do if you are interested in learning more about salon management?

read books about promotion and commit yourself to success

What is one of the principles of consultative selling?

find out what your clients need and make every effort to fulfill that need

What should you do when taking a written exam?

mark any questions u skip so that you can find them easily later

Where can you find information about a manufacturer's philosophy?

manufacturer's brochures and pamphlets

What should you do when speaking on the phone?

use a pleasant, natural tone of voice

What is an advantage of booth rentals?

ability to establish your own business with minimal investment

percentage-based form of pay related to performance

What is NOT a common use for airbrush makeup?

restorative makeup for the deceased

When are you entitled to overtime pay?

when you work more than 40 hrs per week

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Questions 100

Answers

1
What should you do at the end of a waxing service?
apply a cooling alcohol rub to the waxed area to soothe the skin
use hot water and a towel to remove residual wax from the client's skin
use scissors to remove any residual hairs
apply a cold compress with baking soda mixed in water to sensitive skin
2
What should you do to protect yourself and your employer from liability issues?
never administer a patch test
if a problem arises, try to cover it up
only require clients to sign a consent form the first time they visit
go over any special instructions w/ clients before beginning the procedure
3
What should you look for when selecting a location for your business?
location with low visibility
low foot traffic
large distance from other businesses
location that is easy to get to
4
What two forms do makeup removers come in?
standard and extra-strength
natural and synthetic
oil-based and water-based
powder-based and cream-based
5
What do people do when they believe in themselves?
mistrust their own judgement
question their values
stick to what they believe is right
act solely in the best interests of others
6
What should you do at an interview?
chew gum to keep your breath fresh
frame all of your answers in a positive context
bring a cup of coffee to keep your energy up
lean on the interviewer's desk to show your interest in the conversation
7
Generally, if clients are more than _____ minutes late, they should be asked to reschedule.
30
20
15
10
8
What should you NOT do when waxing a client's brows?
check the balance, length, width, and arch for the correct brow shape
refrain from tweezing male client's brows unless they request it
pluck stray hairs if the client's brows are uneven or too thin
use a pencil liner to mark the boundary lines
9
What should you do after cleaning a brush?
store it in an uncovered container when it is clean and dry
cover it with a towel while drying
spread the bristles apart as widely as possible for drying
pull on the bristles as you rinse it
10
What should the ambiance of the reception area be?
chaotic and carefree
calm and organized
lively and fun
dark and imposing
11
What is an example of a barner agent found in many foundations today?
lanolin derivative
water
stearic acid
silicone
12
When should you apply face powder?
after applying eye shadow
after applying eyeliner
after applying blush
after applying foundation
13
What is NOT a form in which hard waxes are available?
blocks
powders
disks
pellets
14
What color makes freckles look darker when reflected onto the face?
yellow
green
blue
red
15
How long do body waxing procedures usually take?
15 to 30 minutes
30 to 60 minutes
10 to 20 minutes
45 to 75 minutes
16
During what phase of hair growth should hair be removed for the MOST effective for long-term hair reduction?
anagen
catagen
latent
telogen
17
What do you earn when you approach a new client with a smile on your face?
trust and loyalty
a bonus from your manager
a new personal friendship
career advancement
18
What is the first thing you should do when a conflict arises with a dissatisfied client?
give the client an opportunity to vent
summon the salon manager
apologize for the client's displeasure
try to change what the client is unhappy with
19
For what type of lips should you outline both the upper and lower lips?
large, full lips
uneven lips
small mouth and lips
cupid bow or pointed upper lip
20
Whose guidance should you seek when renting commercial space for the first time?
attorney
accountant
residential real estate broker
commercial real estate broker
21
What is NOT one of the strategies associated with deductive reasoning?
always read any long paragraphs of reading before reading the ? that follow
eliminate options known to be incorrect
watch for key words or terms
watch for grammatical clues
22
What is NOT a benefit to operating a business as a partnership?
greater pool of skills and talent to draw from
shared responsibilities
no liability for the debts of another partner
increased capital for investment
23
How far in advance should you confirm appointments?
48 to 72 hours
12 to 24 hours
24 to 48 hours
36 to 60 hours
24
What question should you ask clients about their lifestyle during the consultation?
What do you do for a living?
Are you a generally happy person?
What is your Fitzpatrick type?
How is your relationship with your spouse?
25
What is the BEST way to retain clients to ensure a steady stream of business?
provide personal attention
place numerous television and radio ads
offer discounts from time to time
charge more for your services so clients think they are more valuable
26
What is NOT a factor that commonly causes sales to increase or decrease?
promotional efforts
your personal selling technique
product ingredients
market conditions
27
What is NOT something estheticians do when they accept selling as a professional responsibility?
educate clients
promote credibility
make clients feel distrustful
encourage clients to return in the future for products and services
28
What should you do when preparing your resume?
present your career goals in a nonthreatening manner
include hobbies even if they are not directly related
exaggerate your experiences and achievements as necessary
include contact information for personal references
29
What is NOT one of the costs you will typically need to identify when developing your business plan?
expansion cost
rent
equipment
employee salaries
30
How soon after starting clients on a new home-care regimen should you call to check on them?
within 48 hours
within one week
within 24 hours
within 72 hours
31
What face shape is long and narrow, with cheeks that are often hollowed under prominent cheekbones?
square
triangle
rectangle
round
32
What helps to encourage good employee relations?
beginning each new employee relationship with the proper orientation
changing employee goals and objectives frequently
instructing employees to find their own motivation
treating employees as tools of management
33
What statement about tips is correct?
only full-time employees may accept tips
tips are considered part of your taxable income
all salons allow estheticians to accept tips
the standard tip is about 10 to 12 percent
34
What is not a basic business principle with which u will need to become familiar if u decide to operate ur own business?
accounting
human resource management
marketing
equipment repair
35
What is the most common form of cheek color?
wax blush
powder blush
liquid blush
cream blush
36
What should you do if you are interested in learning more about salon management?
allow others to determine when and how you will advance in your career
enroll in science courses to learn about the chemistry of cosmetics
read books about promotion and commit yourself to success
only seek out resources available on the internet
37
What color eyes are neutral and can wear any color?
brown
gray
blue
green
38
What is one of the principles of consultative selling?
use the same approach for every client, regardless of their personality
introduce products at a time when clients are relaxing
focus on recommending products that will bring you the biggest commission
find out what your clients need and make every effort to fulfill that need
39
What should you do when taking a written exam?
refrain from asking the examiner questions for any reason
mark any questions u skip so that you can find them easily later
always answer every question in the order that they are presented
answer those questions you are sure about last
40
How are weekly and monthly financial reports commonly used?
to identify the bank with which you should do business
to determine which job candidate to hire
to gauge promotional efforts
to determine annual income taxes
41
Where can you find information about a manufacturer's philosophy?
local library
manufacturer's brochures and pamphlets
manufacturer's invoices
state regulating agency
42
What should you do when speaking on the phone?
use slang
use a pleasant, natural tone of voice
adopt an aggressive attitude
speak as quickly as possible so you can get right back to your work
43
What is an advantage of booth rentals?
ability to raise capital by issuing stock certificates
income tax is limited to the salary you draw
ability to establish your own business with minimal investment
complete control of your business operation
44
Where on the eye should you start when removing artificial eyelashes?
outer corner
middle
both corners simultaneously
inner corner
45
How long does it take to melt soft wax if the wax holder is about a quarter to half full?
45 minutes
10 minutes
30 minutes
15 minutes
46
What is commission?
flat-rate form of pay used upon hours worked
percentage-based form of pay related to performance
flat-rate form of pay based upon job description
sliding-scale form of pay based upon experience
47
For what feature should you apply a lighter foundation along the hairline and blend onto the forehead?
protruding forehead
long, heavy chin
receding chin
narrow forehead
48
What is the outermost layer of the hair shaft?
cuticle
pilosebaceous unit
medulla
cortex
49
What is NOT a common use for airbrush makeup?
restorative makeup for the deceased
washable tattoos
theatrical makeup
hair and nail art application
50
When are you entitled to overtime pay?
when you work more than 40 hrs per week
when you come in on your day off to fill in for a sick co-worker
only if you hold an official salon management position
anytime you work more hrs you are scheduled for
51
What is an appropriate six for a wax strip for the underarm area?
1/2" x 1"
1-1/2" x 5"
1-1/2" x 3"
3" x 8"
52
What should you do when faced with a difficult client?
avoid eye contact with the client
refrain from active listening behaviors
use language that evokes a positive response
allow the client to steer the discussion away from the matter at hand
53
What type of bikini waxing involves the removal of hair outside the normal bikini line?
French
Brazilian
Australian
American
54
What is NOT one of the golden rules of human relations?
Make amends when you are wrong
Learn to forgive yourself and others
Bear down and work harder when you are overwhelmed
Think twice before impulsively reacting to a situation
55
At what angle should you hold the spatula when applying soft wax?
45 degrees
60 degrees
15 degrees
75 degrees
56
What is the main disadvantage of soft wax?
feels cold on the skin
is less effective than hard wax for removing stubborn hair
can irritate the skin
does not adhere to hair as well as hard wax
57
What type of lash comb works best?
wood
metal
plastic
silicone
58
Wut type of brush is short w/ dense bristles 4 powder or blush is mainly used in a circular motion apply blend powders?
eyeliner brush
kabuki brush
concealer brush
powder brush
59
What should you use to spread a thin coat of wax on a client’s legs?
tongue depressor
cuticle pusher
hard plastic spatula
single-use wax applicator
60
What is the final step of the 10-step consultation process?
Reiterate everything you and the client have agreed upon.
Counsel the client on the maintenance process.
Recommend treatment options.
Assess the client's current goals and objectives.
61
What type of brush is similar to the concealer brush but is smaller with a more tapered rounded edge?
eyeliner brush
lash brush
lip brush
angle brow brush
62
What is an important factor to consider when purchasing furniture, equipment, and fixtures for your salon?
cost of developing marketing materials
location of the manufacturer
date of installation
durability
63
What is generally the receptionist’s MAIN job?
operating the retail counter
greeting people when they enter the salon
scheduling appointments
maintaining the salon's financial records
64
When people are secure, how do they feel?
confident
anxious
worried
overwhelmed
65
What is eyebrow color commonly used for?
tweezing the eyebrows
lightening the eyebrows
filling in sparse areas of the eyebrows
promoting growth of eyebrow hair
66
Which is Not a form in which eye shadow is commonly available?
dry powder
liquid
cream
pressed powder
67
What is the main method of depilation?
tweezing
threading
shaving
chemical depilatory
68
What is NOT an example of a recent treatment or product use that is a contraindication for waxing?
cosmetic surgery
antihistamine
hydroquinone
topical cortisone
69
What is NOT important to keeping a business running smoothly?
developing solid business management skills
managing finances well
developing positive customer relations
maintaining an antagonist relationship with employees
70
Wut facial feature necessitates the blending of a lighter shade of foundation onto the tip of the nose between the eyes?
double chin
short nose
wide nose
wide jaw
71
What should you do to the eyebrows to create the illusion of a shorter face for a client with a long face?
widen the distance between them
make them almost straight
give them a low arch
arch them high and more angular
72
When is a good time to educate clients about their skin?
during the skin analysis
during the massage
while steaming the face
after applying paraffin wax
73
What should you do when performing wax treatments?
apply wax over a mole to remove any protruding hairs
do a small patch test of the wax product to be used
use soft wax on the skin under the arms if it is very sensitive
instruct clients to exfoliate when they get home
74
What should you do if a client asks you a question about a product and you do not know the answer?
make a guess based on what the client has told you
say that you do not know, but would be happy to find out for them
redirect the conversation to a topic about which you are knowledgeable
act like you didn't hear the question and continue with what you are doing
75
What tones are most subtle on darker skin?
dark
warm
fair
medium
76
What is NOT typically part of a receptionist’s job in a salon?
to promote goodwill
to perform treatments
to instill client confidence
to ensure customer satisfaction
77
How do light lip colors affect the appearance of the lips?
make them seem larger
make them seem smoother
make them seem more textured
make them seem smaller
78
What type of skin are oil-based products recommended for?
combination
normal to oily
sensitive
normal to dry
79
How long should you press your finger to the waxed area immediately after removing the wax?
30 seconds
20 seconds
five seconds
15 seconds
80
What is NOT an example of a common promotion strategy?
add value to services on slower days
offer sales promotions for an unlimited time
endorse frequent-buyer programs
give clients a discount during their birthday month
81
What should you do to help gain control of the test situation?
pay attention to any tips offered by your instructors
listening attentively during class instead of taking notes
maintain a pessimistic attitude so that you will be surprised if u do well
cram the night before the test
82
What is NOT a topic about which you should expect to be questioned during an interview?
your plan for meeting retail sales goals
your ability to be a team player
your retail sales philosophy
your marital status
83
How many pages should your resume ideally have?
as many as you need to fully explain your education and experience
three
two
one
84
The ideal oval face is approximately ______ as wide as it is long.
one-third
half
equally
three-fourth
85
What is NOT one of the three main structures of the hair follicle?
root
bulb
papilla
arrector pili
86
What is NOT a reason to use a contour color when applying eye shadow?
to even out the skin tone on the eye
to define the eyelash line
to create contour in a crease
to minimize a specific area
87
What should you try to do when a situation with a client is beyond your control?
allow the client to control the conversation
save face by whatever means necessary
place blame on the client
communicate past the issue
88
What should you avoid when communicating with your salon manager?
complaining about colleagues
challenging the manager's authority for a legitimate reason
getting your facts straight
being open and honest
89
What makeup color intensifies red in the skin?
white
light blue
bright green
dark purple
90
What is the most durable type of brush handle commonly available?
wood
steel
cardboard
plastic
91
When should the client intake form be mentioned to the client?
when the client comes in for the appointment
during the appointment
when the client schedules the appointment
after the appointment
92
What is the SHORTEST length that you should trim hair before waxing?
1 inch
1/4 inch
1/2 inch
3/4 inch
93
What type of skin is powder foundations good for?
combination
dry
oily
normal
94
What is NOT a way in which skin care professionals promote good public relations?
develop good employee relations
develop good client relations
promote excellent service
place ads in local newspapers
95
What color do you get when you mix red and blue?
green
violet
orange
red
96
What is NOT a method of electrolysis?
blend
thermolysis
microcurrent
galvanic
97
What should you do before applying wax to the client’s leg if the skin is dry and flaky?
apply a heavy layer of powder
apply a tiny amount of lotion
clean the area with a mild astringent cleanser and leave it wet
soak the leg with warm water
98
What is lash perming?
applying permanent color to the lashes
applying temporary color to the lashes
straightening the lashes
curling the lashes
99
What should you do when communicating with fellow staffers?
pick sides when coworkers argue
refrain from seeking help when at odds with a coworker
be dishonest if necessary to paint yourself in the best light
remain objective
100
What is NOT a recommended mineral makeup ingredient?
talc
titanium dioxide
iron oxide
Silica

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