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Concert 102 Flashcards | StudBud

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Concert 102

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Questions 10

Answers

1
What is the "Real-time status Box"?
Shows us what products are available
All of the above
Shows products might be available but they need to call the provider
Shows us what products are not available
2
What does the price with the black line through it mean?
The original price
A price we can lie about
The price we make up
The new price
3
What is the "power pitch" button?
Gives us only double play offers
It shows only AT&T internet
Shows packages that the customer probably wont like.
Shows us packages that are recommended by concert
4
What is the "Bundle$" Icon show us?
Packages that bundle services under the same provider
Packages that are standalone internet
Packages that are mixed bundles (multiple providers)
Packages that are bundled with core and security providers
5
What does the triple play icon show us?
TV only plans
TV, phone, and security plans
TV, and internet plans
TV, internet, and phone plans.
6
Which button allows us to move a customers service from one address to the other?
Internet button
Existing button
Security button
Bundle$ button
7
What is the notepad used for?
Keep track of important information during your discovery process
Your own personal diary
To save information
Used to track how many calls you have taken
8
Which is the only button we can use under utility services?
Electric
Water
Gas
Waste
9
What does the "plan details" show us?
Price
The package sweeteners
Only how fast the internet is
Package name, Channel lineup, Internet speeds, Pricing
10
What Icon on concert is a lock?
Voice only
Security
Internet only
Video only