MKT 340-1

Sales could be a right career choice for those that want to make a meaningful impact.

Jan is responsible for finding new clients for her firm. once found the client is turned over. What is Fran’s role?

What is another term for a salesperson attempting to meet or speak with someone they have never met or contacted before?

A ____occurs when someone provides a recommendation for a potential customer or gives when speaking to others.

What is the role called that primarily involves managing customer relationships?

Sales refers to

A(n) _________ is a system for managing a company’s interaction with current and potential customers.

A comprehensive view of where customers are in the sales process is called a(n) _______.

Hearing what an individual says, internally evaluating the message and then responding to confirm the message is called?

What is the ability to understand and address business situations quickly and effectively called?

There is a shortage for sales managers.

Tom spends one hour each morning calling contacts to identify potential clients. Tom is engaged in:

What is the role responsible for overseeing several of the firm’s most important accounts known as?

The trait called _______, is a never-give-up attitude based on both passion and perseverance.

__________ is a bargaining process focused on reaching an agreement or compromise.