is a creative group problem-solving technique

When conducting a business conversation on the phone, you should....

consult you notes as you are talking

Consensus building...

can bring together different groups within a company

An effective business letter...

should always have a positive tone

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What Skills Do Entrepreneurs Need?

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Chapter 2- Ideas In Action

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Questions 15

Answers

1
Markups and Markdowns are amount added to the cost price to determine the sales price.
True
False
2
Entrepreneurs may make effective decisions...
by using group problem solving techniques
by using the formal problem-solving model
alone
all of these
3
Which of the following is NOT a step in the decision-making process?
take action
identify various solutions
gather information
evaluate the problem
4
Brainstorming ......
involves discussing a large number of ideas
none of these
is a creative group problem-solving technique
is used to analyze practical ideas
5
When conducting a business conversation on the phone, you should....
be sure to mention the date
use an appropriate closing
consult you notes as you are talking
all of these
6
Profit is found by subtracting expenses from total sales
True
False
7
Addition, Subtraction, and multiplication are often used in running a business, but division is rarely needed
False
True
8
After the problem is defined and information is gathered, you
identify various solutions
reach a consensus
try to quantify the problem
make your decision
9
When conducting a face to face meeting, you should
show that you are listening carefully
all of these
schedule enough time for the meeting
speak clearly
10
An entrepreneur can use one year's average monthly growth rate to project sales for the next year.
False
True
11
Good business writing is...
concise
understandable
clear
all of these
12
To determine the total item cost, multiply the quantity sold by the unit cost of the item.
True
False
13
Problems in business often occur because people
none of these
have effective writing skills
fail to listen to each other
use the telephone for business transactions
14
Consensus building...
begins with a brainstorming session
can be used to prevent conflicts with customers
tries to generate a large number of ideas
can bring together different groups within a company
15
An effective business letter...
is the same as a personal letter
may be handwritten
should always have a positive tone
should never contain bad news

What Skills Do Entrepreneurs Need? Flashcards | StudBud