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CHRA
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1
Question in picture
Informal learning
Job rotation
Understudy
Job expansion
2
Smith Industries is thinking of having another company take care of its benefits management. This is called ________.
Telecommuting
Recruiting
Outsourcing
Screening
3
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5
2
20
10
4
The Big Five personality dimensions include all of the following EXCEPT ________.
Optimism
Extroversion
Conscientiousness
Neuroticism
5
A structured process by which people become skilled workers thru a combination of classroom instruction &ojt is called _
Coaching technique
Job instruction training
Programmed learning
Apprenticeship training
6
Which of the ff terms refers to the process of allowing subordinates to rate their supervisor's performance anonymously?
Peer evaluation
Supplemental evaluation
Paired evaluation
Upward feedback
7
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Provide the agency with an accurate job description
Develop applicant screening software for internal hires
Send HR experts to monitor the agency's recruiting activities
Post jobs on the firm's intranet and bulletin boards
8
Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.
True
False
9
What is the first step in the ADDIE training process?
Assessing the program's successes
Acquiring training materials
Analyzing the training need
Appraising the program's budget
10
What is the first step of any performance appraisal?
Setting work standards
Making plans to provide training
Assessing the employee's performance
Giving feedback
11
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Computer analysis
Graphical analysis
Ratio analysis
Trend analysis
12
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Computerized forecasting tools
Scatter plots
Trend records
Skills inventories
13
While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the __
Worker
HR manager
Legal department
EEOC representative
14
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Interviewing the HR manager
Observing all employees
Conducting telephone surveys of all employees
Holding a group interview with a supervisor
15
Which one of the following indicates the division of work within a firm and the lines of authority and communication?
Employee matrix
Corporate overview
Organizational chart
Process chart
16
The HR department monitors the performance appraisal system, but it is typically not involved in rating employees.
False
True
17
Which one of the following is the easiest and most popular technique for appraising employee performance?
Graphic rating scale
Alternation ranking
Constant sum rating scale
Forced distribution
18
Ian is currently being trained on the job and is at the first step in the OJT process, which involves ________.
Verbalizing the steps of the task
Showing the trainee how do the task
Checking to make sure the task was learned by the trainee
Familiarizing the trainee with equipment, tools, and trade terms
19
Kate works as a nurse on temporary assignment for hospitals thruout the region on an as-needed basis. Kate is __
Using job enlargement
Working as a contingent worker
Benchmarking jobs
Participating in a job rotation
20
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Employee orientation
Recruitment
Employee development
Selection
21
In conducting a job analysis. What should be the first step in the process?
Deciding how the gathered information will be used
Reviewing relevant background information
Collecting data on job activities and working conditions
Selecting representative job positions to assess
22
All of the following types of information will most likely be collected by a HR specialist through a job analysis EXCEPT
Job description
Job specification
Job analysis
Job context
23
Publicizing an open job to current employees through a firm's intranet or bulletin board is known as job posting.
True
False
24
Selection tests should be used as supplements to other tools like interviews and background checks.
False
True
25
Which of the ff. is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?
Significant training and orientation requirements
Lack of knowledge regarding a candidate's strengths
Potential to lose employees who aren't promoted
Questionable commitment of candidates to the firm
26
In most organizations, who is primarily responsible for ppraising an employee's performance?
Human resources manager
Company appraiser
Employee's subordinates
Employee's direct supervisor
27
What is the first step in the recruitment and selection rocess?
Building a pool of candidates
Deciding what positions to fill
Performing initial screening interviews
Performing candidate background checks
28
Which one of the following is most likely NOT one of the goals of a firm's employee orientation program
Assisting new employees in selecting the best labor union
Helping new employees become socialized into the firm
Making new employees feel like part of a team
Teaching new employees about the firm's history and strategies
29
Which one of the following is NOT a tool used by firms to recruit outside candidates?
Intranet job postings
Newspaper advertising
Online job boards
Employment agencies
30
An employer will most likely use a private employment agency in order to ________.
Adhere to legal hiring practices
Spend more time recruiting applicants
Fill a specific job opening quickly
Receive assistance writing job ads
31
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True
False
32
What usually occurs when employees rate themselves for performance appraisals?
Ratings are subject to halo effects
Ratings are higher than when provided by supervisors
Ratings are about the same as when determined by peers
Ratings are reliable but invalid
33
________ identifies the training employees will need to fill future jobs.
Strategic training needs analysis
Competency modeling
Performance analysis
Screening
34
All of the following are reasons for appraising an employee's erformance EXCEPT ________.
Determining appropriate salary and bonuses
Making decisions about promotions
Creating an organizational strategy map
Correcting any work-related deficiencies
35
What is an advantage of using employee referral campaigns?
Applicants have received realistic job previews.
Local, hourly workers can be recruited quickly.
Applicants have community ties
Rewards and incentives are eliminated.
36
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screening job candidates
personnel planning
interviewing job candidates
writing job descriptions
37
Which of the ff terms refers a performance appraisal based on surveys frm peers, supervisors, bordinates, & customers?
Rating committee
Team appraisals
360-degree feedback
Upward feedback
38
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What % of employers in the service industry use succession planning?
What skills, educ, and training have been provided to potential candidates?
What are the key managerial positions that are available at the new hotels?
Wht's the designated procedure 4 assessing & selcting potential candidates?
39
All of the following types of information will most likely be collected by a HR specialist through a job analysis EXCEPT
Employee benefits options
Human behaviors
Performance standards
Work activities
40
Which one of the following would most likely occur during the fourth step of the ADDIE training process?
Selecting employees for training
Preparing online training materials
Holding on-the-job training sessions
Asking participants for feedback
41
Effective talent management focuses on developing employee competencies that align with strategic goals.
True
False
42
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Alternation ranking
Paired comparison
Direction sharing
Performance management
43
Conducting the job analysis is the sole responsibility of the HR specialist.
False
True
44
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Questionnaires
Diaries
Observations
Interviews
45
In Carlos' selection test in Northern Aeronautics measured Carlos's finger dexterity & reaction time, it was a(n)__ test
Physical abilities
Interpersonal skills
Cognitive skills
Achievements
46
A reliable employment test will most likely yield ________.
Consistent scores when a person takes two alternate forms of the test
High scores (two alternate forms of the test on different occasions)
Similar scores (2 different people are administered the test at diff times)
Improved scores (takes the same test more than once in a single day)
47
Which on the ff. terms refers to training candidates to perform job's tasks & assessing their peformance prior to hire?
Management assessment center
Miniature job training
Work sampling technique
Achievement testing
48
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Programmed learning
Apprenticeship training
Job rotation
Job instruction training
49
Which one of the following terms refers to systematically moving workers from one job to another?
Job enrichment
Job enlargement
Job rotation
Job adjustment
50
Which one of the following is an example of business process reengineering?
Assigning additional activities to new employees
Developing employee skills and behaviors
Using computerized systems to combine separate tasks
Creating a visual chart for workflow procedures
51
Which one of the following terms refers to the accuracy w/ which a test fulfills the function for which it was designed?
Expectancy
Reliability
Validity
Consistency
52
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employee orientation
Organizational development
performance appraisal
employee selection
53
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Behaviorally anchored rating scale
Forced distribution
Alternation ranking
Paired comparison
54
Which one of the following is the primary reason that firms onduct background investigations of job applicants?
Adhere to legal hiring practices
Report criminals to police
Uncover false information
Limit the number of applicants
55
All of the following requirements are typically addressed in job specifications EXCEPT ________.
Necessary experience
Desired personality traits
Required education levels
Working conditions
56
Employee orientation programs range from brief, informal introductions to lengthy, formal courses.
True
False
57
Multi-day simulation in whch candidates perform realistic tasks in hypothetical situations & are scored on their perform
Applicant personality test
Work sampling event
Situational judgment test
Management assessment center
58
The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ___.
Enroll in work-related training programs
Revise their performance standards
Apply for managerial positions
Remove any performance deficiencies
59
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True
False
60
UPS selecting position, Jack has been asked to lift weights and jump rope. which one of the ff. is measured by UPS?
Motor ability
Interest
Personality
Cognitive
61
Recruiting is necessary to ________.
Develop an applicant pool
Create positive word-of-mouth about a firm
Determine whether to use inside or outside candidates
Forecast the short-term supply of outside candidates
62
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False
True
63
The process of deciding how to fill executive positions at a firm is known as ________
Internal recruiting
Long-term forecasting
Advanced interviewing
Succession planning
64
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False
True
65
Employers will most likely use all of the following methods to dentify training needs for new employees EXCEPT ________.
Analyzing job descriptions
Conducting a work sampling
Reviewing performance standards
Questioning current job holders
66
Which one of the following factors plays the greatest role in determining the best medium for a job advertisement?
Skills needed for the job
Job compensation and salary
Graphics used in the advertisement
Time allowed to fill the position
67
When managers need to determine which current employees are available for promotion or transfer, they will likely use
Skills inventories
Estimated sales trends
Personnel forecasts
Scatter plots
68
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Reactivity
Flexibility
Falsification
Diversion
69
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Provide an overview of the material to be covered
Use new terminology and technical concepts
Give information in logical, meaningful section
Use as many visual aids as possible during the session
70
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True
False
71
All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT _____
Offering global assignments
Developing skills inventories
Implementing job rotation
Providing internal training
72
The methods used to give new or present employees the skills they need to perform their jobs are called _______
Orientation
Management
Training
Development
