Ch. 31 On the job

Is the practice of recommending & selling additional services to your clients.

Salon team work, you will also be a valued member of the team if you known how to ??

A salon can be thought of as a team environment that requires that you practice and perfect your _____.

Choose your words carefully and honestly .Tell the truth and be someone who can be counted on &

Help w/ what needs to be done in the salon folding towels to booking appointments & ???

BE willing to learn from your _____by listening to there ______ & ________.

Be concerned not only with your own success but w/ the success of others be willing to help by:

_______ is a % of the revenue the salon takes in from services by a particular cosmetologist.

Act of recommending & selling products

Be someone who recognizes problems promptly & find ways to resolve them constructively, so be a

In the cosmetology industry or service industry, putting clients first is _____.

Three common methods of compensation that are most likely to encounter:

Income in addition to regular pay must be tracked & reported on income tax returns is called

Some of the responsibilities to meet your client's needs in the salon , Are: ???

Working in a salon requires that you______& ______ your people skills

Keep in mind that beginners always start at the bottom of the pecking order. Be willing to be

Keeping track of were your money goes is called ?

Always keep in mind that the best interests of the client should be your first ??

Someone who recognizes and resolves difficult situations constructively is a(n) _____.

A % of the revenue that the salon takes in from services performed by a particular cosmetologist

Customers that are loyal to a particular cosmetologist are called ??

Gain more insight into your own behavior & better ways to deal w/ people problems & issues by

A life-long learner does the following things to be successful:

Giving yourself a raise requires you _______&_______??

Another principle of selling is ??

The act of recommending & selling products to your clients for at- home use.

Salon team work resist the temptation to give into maliciousness & gossip so please remain ?

To become a proficient salesperson You must be able to apply the following principles ?

Scheduling is central to the salon , Getting to work on time shows respect & also you must

When recommending products for sale be ;

Ticket upgrading , also known as ___________??

Katrina is usually early and is well-prepared for her first client of the day. Katrina's behavior is described as ____.

Which element is central to the salon business for both clients and coworkers?

_____ is vital to the salon. Salon Professionals need to be _____ to the salon & management.

________ Another common way to be compensated.

Make sure to ______ clients before they leave the salon.

Feedback & progress from your salon manager after ninety days of hiring is called ??

1st reality to remember when you are in a service business is that your career revolves around

Best way for a new salon stylist to start out is _____ new stylist rarely have client built up

Also known as upselling services: the practice of recommending & selling additional services to your clients

Salon team work requires you to become ???