911 PST Section 1

The internet based technology that allows callers to sent texts, photos and videos to PSAPs.

CAD stands for ______________.

NENA stands for _______.

The primary responsibility of a call taker is to answer inbound 911 calls, non-emergency calls, and ______.

A PST is a public servant and is held to a _____ standard of professionalism.

Good personal hygiene and adhering to dress codes are required in _______ work spaces.

To be eligible for 911 PST renewal, the certificate holder must complete ___ hours of training.

In 1981, ____ declared the first National PST Week as a nod to voices behind the headsets.

Who processes caller information, deploys the closest field units, and classifies & prioritizes calls for service.

The technology software that organizes and stores records and allows easy recall of information.

ANI is the acronym for _____

In ____, the Wireless Communication and Public Safety Act took effect.

NFPA is the acronym for:

The acronym PSAP stands for:

The _______ Police Department used the first one-way radio system in ______.

Provides PSTs and supervisors the opportunity to monitor work performance & correct it.

The Enhanced 911 system includes ___________.

The 911 PST Certification requires students to complete a training program consisting of ____ hours.

The first 911 call was placed in ________, _________ in ______.