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Week 18~19~20 Flashcards | StudBud
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Week 18~19~20
Week 18~19~20
15 terms
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StudBud Administration
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Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
As per the new update, what is the process for the legal escalations?
TM will have to give a SUP call.
We will pass the case to the CA agent
TM will have to raise a Jira ticket. This is mandatory
We will have to ask PAP to contact us via email.
2
What is the refund processing time for
Medical/Bereavement Refund Request as per CF article?
30 Days
7 Days
14 Days
90 Days
3
Select the timeframe for the Medical/ Death refund, that PAP needs to submit the documents in?
Anytime untill the last flight departure in the itinerary
180 days before/30 days after the departure of the last segment
180 days before and 30 days after the departure of the 1st segment
10 days before the departure of the first flight
4
Nathan will create _____ task to verify the disruption on the booking? (Hint: it is a WizzAir flight)
BO T1 Wizzair SC confirmation
Disruption Verification
Confirm Disruption W6
Urgent X check
5
If PAP contacts us saying they are sued by the A/L for THC hack, what do we need to do?
Inform PAP they accepted the THC and we cannot assist
Kiwi.com is not liable for Visa or THC segments
Ask PAP for a written proof from their side, post this TM will raise Jira
Ask PAP to contact A/L.
6
Which of the options can be requested from the Kiwi MMB by passenger?
Musical Instrument
Pet passsenger
Sports equipment
Special assistance
7
If the RAF end status is "Balkan RAF external update", what does that mean?
PNR is non-refundable
Waiting for partner to process refund
We have the refund in OP and CL will issue the refund to PAP
Waiting for the A/L update
8
Which team will you tag if PAP wants to convert the credits received from the Refer a Friend Program?
Urgent x check
Not posible to revert the credits
Payment and booking issues
Credit Reversal / Correction
9
Which Disruption Treatment will the T1 passenger have?
Connection Protection
Premium DP
No Kiwi.com Protection
Disruption Protection
10
T/F
: In case of
Medical Refund Request,
we will request a refund for all flights in the itinerary that have departed.
True
False
11
What is the eligible amount of reward in the Refer a friend program for refere? Hint -referee already has a Kiwi Account
15 EUR
0 EUR
20 EUR
20%
12
What will be the Vol CX fee deducted for this entire reservation? (Hint: 1 PAX, Non-T1)
120 EUR
60 EUR
30% of booking value
30 EUR
13
True or False:
BP PDF will be attached to the check-in BP notification sent to PAP. (Hint - sent 6h before departure)
False
True
14
True/False
: Nathan will create a new task for Claims: “
Medical/Bereavement Refund Request
”, for medical refunds.
True
False
15
KCG booking for B2B2C has _________ Disruption Treatment?
Premium Protection
Connection Protection
Disruption Protection
Kiwi.com Guarantee
