BC Review for Cert #5

A manager asked an employee "Could you give me a heads up when you can't work?" Which describes her comm style?

Which of the following personal characteristics can be categorized as a primary dimension?

Which of the following conflicts can be categorized as a group conflict?

Replace this with a quick reinforcement question. Lower the time limit and pay attention to the music.

Which of the following third parties should be involved when the conflicting parties believe they can reach a solution?

Which of the following statements is likely to be used in the avoidance conflict management style?

Which of the following is an acceptable Bonafide Occupational Qualification Question (BOQQ)?

Individuals who are differently abled should be treated differently from others.

Who is given authority and hears all sides of a case, discusses it with each party, and makes a judgement?

Ethnicity and race refer to the same characteristics.

A manager of a store prefers to point out other’s mistakes Some see it as rude and aggressive.What causes such conflict?

The Equal Employment Opportunity Commission was established in which of the following years?

Which means “socially constructed and historically transmitted patterns of symbols, meanings, and premise"?

Select one of the following which are considered rituals.

Which of the following is defined as the ability to perform an action or control or influence over others?

Asking “could you give me an example of what you mean” is an example of which of the following active listening skills?

Believing all elderly have difficulties learning new skills is an example of which of the following terms?

An ethnic group is defined as people sharing common languages, customs, rituals, traditions, religions and cultures.

3. What are the four layers of Geert Hofstede’s “cultural onion”?

According to Dr. Sandra Collins, what are the three major types of factors which cause conflicts?

Two were in conflict. Both agreed to give up part of their interest. This is an example of what conflict Mgt style?

Now, a new blind question! Use this one to build on the knowledge from the previous slide.