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General Pest questions
What does Exclusion cover
Our Sup & Coach needs VTO
General Pest questions
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Flashcards
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Practice quiz
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Questions
20
Answers
1
Our Sup & Coach needs VTO
True
False
2
What does Exclusion cover
All of the above
Closing holes on the home
Voles
Rats
3
Which of the following does NOT work towards gaining rapport with a client?
Empathizing
Using clients name
Recaping at the end of call
Get through the call as fast as possible
4
Customer cancelled there EGPC SA 45 days ago and now wants to start back up you can reinstate and attempt to upsell
False
True
5
What would you select to add an inspection for termite plan?
F10
F6
F8
F2
6
If customer has an exclusion plan you can sell Tick and Mosq
True
False
7
Best Music Genres
Country
60s & 70s
Retro
Blue Grass
80s hair Bands
R&B
8
You should schedule an inspection for Bed Bugs
True
False
9
If customer needs appointment for a certain day not in BF; you can force add
True
False
10
What is the minimum CTV lead rate
5.5%
4.5%
10%
6.5%
11
If you see a Pig lead scheduled last month that was canceled, you can add a CTV?
True
False
12
What is best plan for Fleas and Roaches
Tick
EGPC
EGPC+1
GPC
13
What can be Upsold
Wildlife & Exclusion
EGPC
Termite
Mosq
UPP
Tick
14
You should brand the call at the beginning and end with Terminix
False
True
15
Wants us to stop mailing, emailing, & calling them
Complete Field Escalation
Do Not Call Form
Send email to Brainch
Submit Smartform
16
If you call the branch MGR and no answer call the SVCMGR
True
False
17
What does good customer service mean?
Politely greet and help customers
Only offer help if the customer asks for it
Let the customer know they should wait
Ignore the customer
18
If the customers account only has a cancelled EGPC agreements you can sell new EGPC
False
True
19
What should you enter for a Lead when no appointments available in BF
Field Escalation
ALOE
Smartform
CFR
20
If a customer sees this what is the first thing you check for?
EGPC Plan
Exclusion
Last CTV Date
Tell then to call animal control
