Customer Service and Sales S-Z

A barcode that contains specific product information includinga description, price, tax status and relevant discounts.

An instance of buying or selling something-in retail, this generally refers to a customer buying or returning an item.

Interactive computers with customized software that provides access to information and applications.

Dishonest shoppers who scheme salespeople by arguing that they paid with a bigger bill to get more change than owed.

The action a retailer provides to address a service failure. Activities to turn the negative experience into a positive.

Social media user who has established credibility in an industry, can persuade others to act based on recommendations

The branch of retail in charge of promoting specific products and services through engaging visual displays.

Refers to money that can only be used at that particular store. Usually geiven when not elidgible for cash refund.

The advantages that make a certain service a good choice for the consumer.

Used to organize and present job tasks as accomplishments when applying for jobs. Situation, Task, Action, Result.

A type of add-on service in which the manufacturer promises to repair or replace the item for a specific period of time.

The satisfaction that the customer feels after obtaining/experiencing the benefits from the purchased product or service

Intangible (can't be physically owned by) transactions, such as lawn mowing, hair care services, or personal training.

Employment that is meant to last for a designated period of time.

The act of highlighting an extra value of a product, even when they may be more expensive.

The subjective worth that an item or service has for the customer compared to other alternatives.

Checkout lanes that allow customers to scan, pack & pay for their merchandise without the assistance of a store cashier

A process used to help people develop quality goals. Specific, Measurable, Achievable, Results oriented, Time-based.

An entity that buys large quantities of these products from the manufacturer and then sells smaller amounts to retailers