911 dispatch seventh edition quiz

Cellular telephone are actually small radios which are nottiedintotraditionalphonesystemsbylink

What are the three primary fields of public Safety communications?

how do you end a call?

The M in Cymbal means make/model

Inference means

ANI will provide what?

Enhanced 911 system is?

Hearing and listening are the same function

Occurrences during conversations that prevent active listening

What are the 2 basic types of wireless location technologies in use by wireless carriers?

what does the C in CYMBAL mean

Cannot be answered by simply saying yes or no

Six components of communication cycles

Cellularsystemoperatesbydividingalargegeographicalserviceareaintocellswhichtransferthecalls

Observation means

Agencies which operate in a geographical area defined by city county or state limits

It’s important that with PBX boxes the telecommunication gets the __location

A system that provides dedicated lines for carrying 911 calls to correct PSAP

Method by which info obtained from caller is provided to appropriate PSAP,department or agency

The B in CYMBAL means Body

Define call referral

Demonstrating an interest and understanding of what the caller is saying

Using clear ___ and proper ___ are important to ensuring your message is understood

Repeating a short declarative statement of a callers expressed emotions or feelings

Call transfer is

Important component of communication from caller to dispatcher that is criticaltodelivermessage

what is the proper greeting for the emergency line?

L in Cymbal means License number expiration date

System of principles rules of conduct recognized in respect to a particular class ofhumanaction

What does the Y in CYMBAL mean

Restatement of the essence of information provided by the caller in your own words

What is direct dispatch?

Cordless telephones are considered part of a wireline telephone system

What is Emergency Service number?

S means stay in CYMBal

Accordingly the golden rule of dispatch would be provide great customer ___

What is Pertinent information?

The ALI info can be incorrect for a ton of reasons. What should the telecommunicator do?

Behavioral scientists commonly agree that most understanding is conveyed through _communication

Vital pieces of documentation used in training and quality assurance is

S means State of license for the acronym CYMBALS

Info gathering,radio & phone communication, resource allocation,record management all represent

Physically signaling that you are listening

On a nonemergency line how would you answer a call?

The A in Cymbal means Additional information

A directive that mandates 911 calls to be answered on the 3 ring where is your emergency?

Organizational structure of PSAP

What are the most common information resources of the PSAP?

Process of supplying personnel,equipment, and resources to assist agencies

Location of emergency will always be within their jurisdiction

What are the 4 basic call routing?

all emcompassing term for actions that includeansweringthe phone handling the conversationandgahtering info is known as

ALI will provide what?

When does the ALI database update?

911 calls are selectively routed by caller location to the correct PSAP based on

Identify the 4 W

Be ready to work,expected to be at work, even on holidays and birthdays described

Identify 4 vital services provided by public safety communication systems