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CHCCOM005
CHCCOM005
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Assessment Task 1 quizzes
Flashcards
62 cards
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Practice quiz
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Questions
62
Answers
1
The term ‘Duty of care’ means?
Providing information
Causing harm
Adhering to a standard of care
Not caring
2
Which of the following is not a type of healthcare documentation
Patient record
Shopping list
Referral letter
Critical incident form
3
Which of the following is not a form of non-verbal communication?
Tone of voice
Meetings
Smiling
Active listening
4
Prioritisation of work goals involves:
Setting tasks
All of the above
Looking at the skills you have
Looking at what skills you need to have
5
Which is usually the most appropriate conflict management strategy?
I lose, you lose
I win, you lose
I win, you win
I lose, you win
6
Personal ethics are not guided by?
Legal responsibilities
Past experiences
Religious beliefs
Culture
7
Inappropriate terminology, poor communication skills or insufficient information can all result in:
Transmission barrier
Decoding barrier
An encoding barrier
Response barrier
8
Clarification means?
Reassures the speaker that the listener is genuinely interested in them
All of the above
Reduces misunderstanding
Ensures that the listener's understanding of what the speaker has said
9
Which of the following is not a valid reason for following instructions in the workplace?
Prevention of errors
So that your manager likes you
An organised workflow
Safety
10
Active listening means
Listening with both ears
Using verbal and non-verbal communication
Listening with both ears
Providing feedback from the receiver to the sender
11
Conflict can stem from?
Conflicting needs
Different attitudes, values and beliefs
Ineffective communication
All of the above
12
It is the responsibility of the HAS to ensure that they are actively participating in training and development.
False
True
13
Negligence relates to:
Confidentiality
Failing to exercise duty of care
Discrimination
lack of consent
14
Which of the following statements is false?
Colleagues should communicate professionally at all times
Swearing at work is OK as long as it is in the staff room
It is not usually acceptable to use your personal mobile phone at work
Gossip in the workplace is inappropriate
15
Professional documentation is a legal requirement and professional responsibility
False
True
16
Which of the following are likely to influence communication?
Culture
Language
Age
All of the above
17
Mandatory reporting may be required in cases of:
Suspected elder abuse
Threats to self harm
All of the above
¨ Suspected child abuse
18
Which of the following is not a method to overcome communication barriers?
Appropriate language
Clear communication
Speedy Communication
Careful listening
19
Which of the following is not a type of digital media?
Email
Calculator
Intranet
internet
20
Which of the following is a result of good medical record documentation?
Documents the course of pt's treatment
All of the above
Informs health care providers involved with subsequent care
Communication tool for Dr's & other health care providers
21
Four types of communication barriers are?
Sender, receiver, message, response
Encoding, transformation, decoding, response
Encoding, transmission, decoding, response
Encoding, Recoding, Returning, Route
22
Unresolved conflict can result in:
Poor Morale
Effective teamwork
Reduced absenteeism
Increased productivity
23
Which of the following statements is untrue?
The integrity of the document should be maintained even with an error
Healthcare documentation should be written in pencil
All relevant information should be documented
Most healthcare facilities use the 24 hour clock
24
Maintaining currency in your professional knowledge is:
unimportant
useful
irrelevant
Essential
25
HDU is the term for:
Healthy disease unit
High diagnosis unit
High dependency unit
Holistic disease unit
26
Body language helps the effectiveness of the communication; by approximately what percent?
50%
7%
10%
70%
27
ICU is the term for:
¨ Intensive cardiac unit
þ Intensive care unit
¨ Independent cardiac unit
¨ Inter cranial unit
28
Which of the following is not a type of consent?
Implied
Invasive
Verbal
Written
29
Poor quality documentation can:
Hinder communication
All of the above
Waste time
Cause errors
30
Which of the following would not require mandatory reporting?
Witnessed elder abuse
Suspected child abuse
A client stating that they did not like one of the staff members
A threat to self harm
31
Active listeners:
All of the above
Avoid rushing the speaker
Respond with positive non-verbal communication
Look at the speaker
32
Professional codes of ethics for health care professionals have been developed to:
guidance in dealing with government regulations
describe the job duties & responsibilities of a profession
Punish those who break the law
guidance to health care professionals faced with ethical dilemma
33
Which of the following is not a type of non-verbal communication
¨ Gestures
¨ Eye contact
¨ Body language
þ Phone call
34
Change is often a challenging thing for people to accept.
False
True
35
Performance review is one method of exchanging feedback informally.
False
True
36
Which of the following statements is true?
You should always document opinion
Generalised statements should be used
Actions should be recorded before they are performed
You should always document fact
37
Practicing outside one's scope of practice has both:
Ethical and legal concern
Legal and practical concerns
Ethical and value concerns
Mythical and legal concerns
38
Which of these techniques can be used to overcome a communication barrier?
Ignore feedback
Use technical language
Speak loudly
Listen carefully
39
Informed consent means?
The patient is aware of the benefits, risks and side-effects of a treatment
Failing to obtain consent
The patient does not understand the treatment
Obtaining written consent
40
Electronic health records can:
Make clinical decisions
Provide care for patients
Prescribe medications
Allow for sharing of information
41
Which of the following factors would reduce the possibility of an individual openly receiving feedback?
Ask closed questions
Listen to the recipient
Stay open
Ensure feedback has been understood by the recipient
42
What is the correct term for ‘putting yourself in someone else’s shoes’?
Apathy
Empathy
Selfishness
Sympathy
43
Communication protocols provide:
Translation services
Assistance for non-English speaking individuals
Non-verbal communication methods
Clear direction and consistency
44
Which is not one of the six ‘C’s of communication?
Clear
Concise
Credible
Complete
45
Feedback can be both positive and negative.
True
False
46
The term often used for ongoing learning is:
Skill enhancement
Learning strategies
Employability skills
Lifelong learning
47
In relation to confidentiality, which of the following statements is true?
Clients should not expect information about them to remain confidential
All information should be treated confidentially
Client consent is not required to share information about them
Only written information should be treated confidentially
48
Who created an eight step model of change?
kropper
kottman
kotter
kottfield
49
Which of the following are important in a written message?
Legible handwriting
Accuracy
Correct punctuation
All of the above
50
Medical terminology is based on:
Verbs, nouns and adjectives
Terms, abbreviations, meanings
Word roots, prefixes and suffixes
Adjectives, prefixes and suffixes
51
Mandatory reporting is:
Writing a client report
The requirement to report changes in a client’s condition
Reporting of suspected instances where harm has occurred
False reporting
52
It is important to accept responsibility for your own learning.
False
True
53
Keeping up to date with policies, procedures and guidelines is one way of applying knowledge to your daily work.
False
True
54
Timely communication relates to:
Communication steadily
Speaking slowly
Communicating quickly
Communicating in the appropriate timeframe for the situation
55
Which of the following is a quality of positive phrasing?
has a subtle tone of blame
suggests alternatives and choices available
tells the listener what cannot be done
includes words like can't, won't
56
Three basic forms of communication are:
Newsletters, memos, drawings
þ Verbal, non-verbal, written
¨ Speaking, shouting, whispering
¨ Phone, fax, email
57
How do you fix a documentation error?
Single line through the error, the word ‘error’ and initialed
Scribble out the error with back marker pen
Use white out to delete the error
Cross out the error with red pen
58
Inter-team communication refers to:
Communication within a team
Teamwork
Verbal communication skills
The pathways the team establishes to communicate with the organisation
59
If given instructions by your supervisor, you should always perform that task:
Within 24 hours
At a mutually negotiated time
Immediately
Later
60
Procrastination can be caused by which of the following:
þ All of the above
¨ Fear of failure
¨ Poor organisational skills
¨ Feeling overwhelmed
61
In relation to confidentiality, which of the following statements is true?
Only administration staff are responsible for maintaining confidentiali
Only medical staff are responsible for maintaining confidentiality
Only registered nurses are responsible for maintain confidentiality
All healthcare workers are responsible for maintaining confidentiality
62
When feedback is unsuccessful this is a?
Response barrier
Transmission barrier
Encoding barrier
Decoding barrier
