Business Communications Review

Question 1

A _____ is an oversimplified perception of a behavioral pattern or characteristic applied to entire groups.

Accepted Answer

sterotype

Question 2

Which of the following is NOT an informal research method?

Accepted Answer

conducting experiments

Question 3

When you expect the reader to be pleased, mildly interested or neutral use the:

Accepted Answer

direct strategy

Question 4

Which of the following is NOT an effective persuasion technique?

Accepted Answer

manipulation

Question 5

Which of the following is NOT a step in drafting?

Accepted Answer

feedback

Question 6

Which of the following is NOT a step in prewriting?

Accepted Answer

articulate

Question 7

_____ are expressions that have become exhausted or overused.

Accepted Answer

cliches

Question 8

Adapting your message to the receiver's needs means putting yourself in their shoes.

Accepted Answer

True

Question 9

Which of the following is NOT a barrier to good communication?

Accepted Answer

nonverbal messages

Question 10

_____ is a skillful writing technique that creates balanced writing.

Accepted Answer

paralleism

Question 11

Which apology is most appropriate?

Accepted Answer

You are right. We sincerely apologize.

Question 12

APA stands for American Psychiatric Association.

Accepted Answer

False

Question 13

Which of the following is NOT a slang term?

Accepted Answer

optimize

Question 14

What percentage of management problems are related to listening?

Accepted Answer

60%

Question 15

In flattened management hierarchies...

Accepted Answer

there are fewer managers

Question 16

The belief in the superiority of one's own culture is known as:

Accepted Answer

ethnocentrism

Question 17

When writing to someone from a different culture, DO NOT:

Accepted Answer

include jargon

Question 18

An example of imperative mood would be a recipe.

Accepted Answer

True

Question 19

The direct strategy is best for good news; the indirect is best for bad news.

Accepted Answer

True

Question 20

Which of the following is NOT an example of a flabby expression?

Accepted Answer

because

Question 21

Aforementioned, entice, and stipulate are examples of slang words.

Accepted Answer

False

Question 22

The imperative mood requests an action, whereas indicative mood makes a statement.

Accepted Answer

True

Question 23

Which of the following is NOT an example of body language?

Accepted Answer

cultural diversity

Question 24

Which communication channel is best for routine messages that do not require immediate feedback?

Accepted Answer

email

Question 25

Which of the following is an example of a font?

Accepted Answer

12 pt.

Question 26

The ______ of a channel involves the extent to which it represents the original message.

Accepted Answer

richness

Question 27

Lists and bullets can improve parallelism and reduce wordiness.

Accepted Answer

True

Question 28

An infographic is a visual representation of complex information in an easy to understand format.

Accepted Answer

True

Question 29

Pronunciation involves saying words correctly and clearly with the accepted sounds and accented syllables.

Accepted Answer

True

Question 30

A typeface and a font are the same things.

Accepted Answer

False

Question 31

Which communication channel is best for external messages that require formality, sensitivity or a written record?

Accepted Answer

letter

Question 32

Editing is improving the overall quality of your writing while proofreading is checking for grammar/spelling errors.

Accepted Answer

True

Question 33

Most people talk at about 250 wpm.

Accepted Answer

False

Question 34

Pitch refers to sound vibration frequency; that is, the highness or lowness of a sound.

Accepted Answer

True

Question 35

Which of the following is not a transitional expression used to CLARIFY:

Accepted Answer

as opposed to

Question 36

Every message you write should begin with the notion that your audience is thinking:

Accepted Answer

WIIFM

Question 37

Ethos involves logic and reason, while pathos involves ethics and credibility.

Accepted Answer

False

Question 38

Which of the following is an example of a typeface?

Accepted Answer

Arial

Question 39

Which is spelled CORRECTLY?

Accepted Answer

absence

Question 40

Which of the following is NOT a step in revising?

Accepted Answer

reconsider

Question 41

An informational email should include all of the following, EXCEPT:

Accepted Answer

action statement

Question 42

A singsong speech pattern, making sentences sound like questions is termed:

Accepted Answer

uptalk

Question 43

Which word is spelled CORRECTLY?

Accepted Answer

calendar

Question 44

The meeting is at noon, I will see you_____.

Accepted Answer

then, there

Question 45

Empty space on a page is called white space.

Accepted Answer

True

Question 46

A writing material is termed:

Accepted Answer

stationery

Question 47

When responding to customer complaints online... Check all that apply

Accepted Answer

be honest, be positive, be helpful

Question 48

Books and articles are examples of secondary research sources.

Accepted Answer

True

Question 49

Using social media professionally includes... Check all that apply.

Accepted Answer

separate work and personal data, knowing your company's rules for using social media, keeping sensitive information private

Question 50

A compound sentence and a complex sentence are the same.

Accepted Answer

False

Question 51

Passive voice is useful for all of the following EXCEPT:

Accepted Answer

revealing the performer immediately

Question 52

Which is spelled CORRECTLY?

Accepted Answer

miscellaneous

Question 53

MLA stands for Modern Language Association.

Accepted Answer

True

Question 54

Which is an example of a "soft skill"?

Accepted Answer

empathy

Question 55

We can process thoughts ___ times faster than speakers can say them.

Accepted Answer

3

Question 56

AIDA stands for attention, interest, denial, action.

Accepted Answer

True

Question 57

Which of the following draws attention to a word or phrase?

Accepted Answer

boldface

Question 58

The acronym TEAM stands for "Together Everyone Achieves More".

Accepted Answer

True

Question 59

When you expect the audience to be displeased, uninterested or perhaps hostile use:

Accepted Answer

the indirect strategy

Question 60

Business letters are necessary when... Check all that apply

Accepted Answer

a permanent record is needed, conveying formality and sensitivity

Question 61

A simple sentence contains one complete thought with a subject and predicate verb.

Accepted Answer

True

Question 62

A buffer can make bad news seem worse to the reader.

Accepted Answer

False

Question 63

Readers comprehend shorter sentences better than long sentences.

Accepted Answer

True

Question 64

Which of the following is NOT a habit of a good listener?

Accepted Answer

grandstanding

Business Communications Review

Questions 66

Business Communications Review

Questions 66