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Day 2 quiz
Day 2 quiz
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StudBud Administration
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Day 2 of Prosci's Change Practitioner Certfication program.
Flashcards
16 cards
F
Practice quiz
P
Host live
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Questions
16
Answers
1
The #1 success factor of a project as cited in all of Prosci's best practice research is...
a dedicated change management resource.
an active and visible sponsor.
excellent communication.
2
What is the #1
do differently next time
best practice finding related to communication?
More people dedicated to working on communications
Use various communication vehicles
Better communication strategy
More communication
3
What is the change management plan that aims at these outcomes?
Communications
Coaching
Training
Sponsor Roadmap
4
50% of project teams ranked their sponsors having only a moderate to low understanding of their job role.
True
False
5
The preferred sender of a message about the
personal impacts
(WIIFM) of the change on an employee is
the sponsor/executive.
the project manager.
their immediate supervisor.
the change manager.
6
What is the change management plan that aims at these outcomes?
Coaching
Sponsor Roadmap
Training
Communications
7
What is the letter, number and color for a leader who is
supportive
of the change, but has
moderate
sponsor competency?
A3- Red
A2- Yellow
A1- Green
B2- Red
8
The preferred sender of a message about the
business reasons
and impacts of the change is...
the project manager.
the change manager.
the execuitve/sponosr.
their immediate supervisor.
9
What is this?
Sponsor Coalition Map
A mess
Sponsor Assessment Diagram
Organization Chart
10
What is the top criteria for an effective change management team member?
Active and visible participation
Prosci certification
Excellent communication skills
Excellent leadership skills
11
The first step in the process of developing a communications plan is identifying...
The sponsor
The Project Manager
The Change Manager
The audience
12
What are the two areas that must be addressed when preparing the team for change management?
Training the team on CM and the desired business outcomes.
Budget and ROI
The change characteristics and organizational attributes.
13
What is the change management plan that aims at these outcomes?
Communications
Sponsor Roadmap
Resistance Management
Training
14
What are the 3 roles of a sponsor?
Sponsors do not have a role in a change project.
Advocate, Buy-in, Communicate
Active and visible, Build Coalition, Communicate directly with employees
It depends on who the sponsor is
15
ADKAR® is an individual change model that can be used to help
supervisors
become effective coaches for their employees.
False
True
16
ADKAR® is an individual change model that can be used to help
senior leaders
become good leaders of change.
False
True
