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FAC Review
Where do you create an ER case?
Where can package history be viewed?
FAC Review
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StudBud Administration
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Questions
8
Answers
1
Where can package history be viewed?
Quote Details
Quote History & Event Tracking on the Quote
The Opportunity
We can't view that
2
Where do you create an ER case?
The Opportunity
From the case on the Work Order
The service page
The Work Order
3
If an item is not showing up in the Tech's Task List, what's one place you can check?
The custom add list
The quote
Related List on the account page
Cases on the account page
4
Genie Bar can help with tech's iPad issues
True
False
5
If you can't figure out what's wrong on the Task List, who can proxy into the tech's iPad to see what's wrong?
NIS AMI
Advanced Technical Support
Field Tech Support
Genie Bar
6
What page do you activate an account on?
The Work Order
The Service page
The Opportunity
The Account page
7
We can three way call the customer if they're not on-site for a pre-install survey
False
True
8
What does the Contingency department do?
Verbally takes payment/payment methods over a secure line
Deals with customers who are past due
Provides save offers for customers wanting to leave the company
Takes calls with escalted customers
