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Customer Service Jeopardy Flashcards | StudBud
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Customer Service Jeopardy
Customer Service Jeopardy
8 terms
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StudBud Administration
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261 plays
Test your knowledge about the seven traits of excellent customer service.
Flashcards
8 cards
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Practice quiz
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Questions
8
Answers
1
The capacity for understanding and being sensitive to the feelings, experiences of a customer.
Empathy
Adaptability
Enthusiasm
Balance
2
Possessing the commitment to solve a problem or steer it to someone who will.
Balance
Ownership
Adaptability
Enthusiasm
3
What kind of animal is this?
Bear
Oh my!
Lion
Tiger
4
Bringing an observable high level of energy or interest to a project or situation.
Responsibility
Adaptability
Empathy
Enthusiasm
5
Living up to previously agreed upon commitments.
Balance
Responsibility
Adaptability
Resiliency
6
Having the ability to bounce back from adversity.
Enthusiasm
Empathy
Responsibility
Resiliency
7
Ability to satisfy the customer while taking into consideration the needs of the organization.
Enthusiasm
Empathy
Balance
Resilience
8
Having the flexibility to effectively deal with different types of customers and situations.
Enthusiasm
Balance
Responsiblity
Adaptability
