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CUSTOMER SERVICE Flashcards | StudBud
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CUSTOMER SERVICE
CUSTOMER SERVICE
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StudBud Administration
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Everything you need to know in Customer Services
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
What should every business have?
Staff
Customers
Money
Aims and Objectives
2
What is P in PANKS ?
Protect
Procedure
Problem
Proactive
3
Rules and Regulations made by business to help staff work well
Standards
Procedures
Policy
4
How do you exceed Customer Expectation?
After Sale Service
Not listening to customers
Confiding to customers
Ignore customers
5
What is customer service?
service a business gives to their customers
where customers go to get help
a company customers ring for help
6
What is S in SEC in customers service?
Supervise
See
Save
Smile
7
What is not a type of Feedback
Customer Questionnaire
Mystery Shopper
Focus Group
Comment card
8
How many rules in the Data Protection Act?
10
5
8
7
9
What does TQM stand for?
Total Quantity of Money
Total Quality Monitor
Total Quality Management
Total Quantitative Management
10
Types of Customers ?
Mystery Shoppers
Explorers
Internal
External
