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CLA 4.0 Review Chapters 6-10 Flashcards | StudBud
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CLA 4.0 Review Chapters 6-10
CLA 4.0 Review Chapters 6-10
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1
What is the key to success for a high performance team?
competition
RACI charts
cooperation
incentive
2
What can happen if electrical equipment and power lines are not handled properly?
burning
all of the above
death
electrical shock
3
TQM's continual improvement concept asks managers to recognize:
change is good
everyone is replaceable
there is always room for improvement
complacency is the enemy of success
4
What kind of questions should teams ask to evaluate solutions being tested?
were goals or deadlines met?
all of the above
do communication skills in the team need improving?
what factors could be contributing to the problem?
5
Effective communication is:
sent clearly and received refracted
sent clearly and received with understanding
sent passively and received with angst
sent tactfully and received passively
6
How can you ensure clarity when conveying information in written format?
all of the above
using correct grammer
using simple and direct statements
using neat hand writing or a computer to type
7
Which of the below is NOT a factor that can effect a worker's capability?
religion
stature
gender
strength
8
What is a SMART goal
Specific, Measurable, Achievable, Relevant, Time-based
Sizeable, Methodical, Achievable, Relevant, Time-based
Specific, Materialistic, Accountable, Reverent, Technical
Small, Mathematical, Accurate, Radical, Time-based
9
Quality audits must be conducted by persons not involved with with the performance being examined because:
OSHA audit regulation requirements
auditors are specifically trained to see processes from a different view
to guarantee audit is unbias
audits taking place may require unauthorized over time
10
Why should flammable liquids be stored in labeled and approved closed containers?
to prevent recreational fume inhalation
ease of access
to prevent the need for additional ventilation
to prevent liquids or vapors from escaping
11
How do employers determine if PPE is required in the workplace?
conduct operational risk management assessment
personally perform task without PPE
personally perform task with the PPE
conduct hazard assessment
12
What can be used by cross-functional teams to diminish barriers between departments?
system-wide approach
constructive approach
departmental approach
goal oriented approach
13
What are the five systematic problem solving steps used by Six Sigma to improve quality?
define, measure, analyze, improve, control
deleting, mathematics, analysis, implement, contribute
begin, arrange, complete, issue, supervise
voice, emphasis, gestures, attitude, control
14
Teams fail to meet goals because member often lack:
defined time lines
received feedback
defined goals
clearly defined roles
15
What kind of team is a group of workers responsible for a similar process within the supply chain?
work team
high performance team
project team
cross-functional team
16
What is the most common PPE required?
leather gloves
safety glasses
steel toed boots
hearing protection
17
What should be used when transferring or transporting flammable or combustible liquids?
ventilation fans to prevent buildup of fumes
approved grounding technique to drain static buildup
bare hands
aluminum funnels to withstand chemical exposure
18
The two basic types of maintenance for logistics equipment are:
preventative and corrective
scheduled and unscheduled
high cost and low cost
mechanical and electrical
19
When lifting objects, where is the power zone?
below the shoulders, above the knees, close to the body
upper arms
on top of the shoulder
below the knees, close to the body
20
How are trucks positioned at docks restrained from further movement?
tiedown chains
draining air from trailer brakes
restraining orders
wheel chocks or trailer restraints
21
Why do companies want employees who can maintain relationships?
married people live longer
ensure a workplace without conflict
to represent the company both personally and professionally
to prove initiative when problems are seen
22
Which of the below is NOT part of the 10 C's of successful teams?
consequences
clear expectations
collaboration
concealment
23
Total Quality Management's system to ensure customer satisfaction is built around:
improving quality and involving everyone in the organization
involving frontline workers and improving processing time
safety focused environment and comfort of employees
programs auditing processes in logistics and reducing errors
24
What information does scanning through a document before reading it provide?
key bullet points the reader can skip to
general idea of what the document is about
if the document pertains to you
all relevant information
25
When speaking with a customer about a problem with with their order, what should you do?
explain who they should contact to receive customer service perks
explain company policy for these scenarios
explain the issue is due to weather or other issues outside of your control
explain the problem honestly
26
What factor determines who conducts investigations after an accident?
personnel available to be assigned
severity of accident or injury
when safety documents are falsified
location of accident or injury
27
Communication between shifts is an important element of:
conflict resolution
safety information
documentation
quality and safety
28
Listening to what is said, and hearing what is said are the same thing.
True
False
29
What information is contained in the final safety investigation report?
facts of the accident, causes, recommendations to prevent future incidents
investigator's opinion of how accident was handled after the incident
insurance claim determination
witness excuses
30
Why should industry jargon be minimized when communicating with a customer?
revealing company secrets is frowned on
too much information might be confusing
customers should be listened to more than spoken to.
not everyone is familiar with industry terms
31
Which of the below is NOT an example of waste that Lean tries to eliminate?
overproduction, over processing, or inventory that is not being used
over auditing of processes
unnecessary movements or periods of inactivity
defects or repairing defects
32
If tasks that expose workers to physical risk factors are repeatedly performed, what can happen over time?
they can lead to injury or fatigue
the body adapts and overcomes
life finds a way
OSHA will need to be informed
33
A safety incident that comes close, but does not occur is called:
near-miss
a need for additional training
close call
pucker moment
34
What kind of team focuses on a single major issue within a given process?
project team
work team
high functioning team
cross-functional team
35
How does Six Sigma improve and maintain quality?
statistical data to reduce defects
increasing front line capability to change processes
increasing management to reduce front line autonomy
increasing employee satisfaction, increasing employee motivation
36
What is the goal of conflict resolution?
decide which side is correct
provide a workplace without disagreement
find a permanent solution to the specific issue
find a stress-free solution
37
Quality in the logistics environment begins during which function?
auditing in the receiving process
accuracy during the picking process
speed during the shipping process
accurate inventory during the stocking process
38
What disciplinary system is usually used to constructively correct employee issues?
verbal
progressive
written
monitary
39
When is training most effective?
when delivered through lecture and accompanying literature
when delivered virtually so the worker can learn at their pace
when it is interactive and fully involves workers
when held in large groups so everyone can ask questions
40
How are key decisions made on a high performance team?
team consensus
operations department assignment
safety supervisor decision
team leader decision
41
How do vehicle restraint systems communicate that a truck or trailer is safe to enter?
automated text messages
a system of lights
audible alarm
bay doors automatically open when it is safe
42
Schedules are created during which phase of problem solving?
when choosing a solution
when analyzing problems
when assigning team roles
when testing and implementing solutions
43
What are the four steps in the PDCA cycle?
paralititan, dracorex, cedarpelta, allosaurus
plan, do, check, act
plan, dedicate, control, adjust
participate, delegate, clarify, audit
44
What is usually considered the safest material for a ladder to be made from?
aluminum
fiberglass
ivory
wood
45
When conflicts arise at work, what should workers do?
undermine coworker and systematically alienate them
work together to resolve them
ignore conflict unless addressed through email
address issues publicly to prevent escalation
46
What is the beginning task of an effective team?
set clear and concise goals
address project issues
establishing member roles
assigning tasks
47
What are the three basic quality objectives in logistics?
quantity, quality, customer demand
visual appeal, responsible, neat
accurate, on time, damage free
cost effective, time sensitive, order accuracy
48
Which of the below is NOT one of the four basic functions in a distribution center?
packaging
receiving
shipping
picking
49
What does quality improvement mean in logistics?
finding a better way to meet customer needs
improving throughput of a distribution center
finding the fastest method of order processing available
reduce safety hazards and decrease order processing time
