The second step in the "art" of scheduling is:

Develop a process to monitor & adjust the schedule to meet goals team set

What is the primary purpose of the cover letter?

Introduces you to a prospective employer

A major advantage of computerized systems is:

Information that is common to all is entered only once

When you have decided to leave a job, what is the most appropriate way to inform your employer?

Personally tell your supervisor, and follow up with letter of resignation

Which is a benefit of the recall system for the dental practice?

Ensures steady flow of patients through regularly scheduled appointments

What is the purpose of a routing slip?

To communicate treatment info between treatment area & business office

What is the advantage of a computerized inventory management system in a small dental practice?

Being directly link to database, a small practice has access to inventory

Determine when to reorder involves 2 factor: rate of use & lead time. What statement defines lead time?

Amount of time required for supplies to arrive to office once ordered

Usual/customary/reasonable fees make a fee schedule. Patient ask to explain "reasonable fee". Which is best explanation?

Determined by 3rd-party admin a particular service was modified as unusual

A prospective patient's impression elements are classified into several stages. Which is covered in the final stage?

What are the communication skills of the staff and dentist like?

What is the primary function of the clinical record?

To provide a total picture of the patient and the patient's needs

After treatment plan is developed, financial plan is done & presented to patient. Who is responsible in monitoring plan?

The administrative dental assistant

In a business letter, "tone" refers to:

Choice of words that set the mood of the letter

If a dental practice procedure manual is to be effective, what guidelines should be followed?

It must be updated at regular intervals with input from team members

The purpose of a referral letter is to:

Introduce the patient and state the reason the referral

Audit trails identifies the paperless practices on who entered/edited info and when. This meets what legal requirements?

Mandates of the HIPAA Security Rule

Which is a quality of a good listener?

Maintains eye contact with the sender

You're preparing for an interview. Which would be the most appropriate dress for the interview?

blue/gray suit-shirt/tie-dark sock/shoe; suit-w/blouse-closed shoe-hosiery

Accounts payable can be defined as a:

System that records all monies the dental practice owes others

The primary purpose of a backup plan is to:

Safeguard the practice from loss of time and valuable information

A concise business letter will ___________.

Convey a message without overusing words and phrases

In effective communication, the sender of the message is responsible for ___________.

Selecting the best medium for the message

Conflict can be constructive if:

It helps team members find new ways to state their problems

A computerized recall system _________.

Can track patients who regularly do not show for scheduled appointments

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DA 115 Final Exam Review

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Questions 40

Answers

1
The communication process consists of five elements. Which element is responsible for providing feedback?
The sender
The message
The medium
The receiver
2
Correctly completed claim form contains data requested for all items. The administrative assistant obtains data from:
Member of the dental team who is providing treatment
Patient before treatment
Patient's clinical chart
Patient after treatment
3
The key elements of record keeping include organization, completeness, and:
Neatness
Consistency
Accuracy
Accessibility
4
The second step in the "art" of scheduling is:
Develop a process to monitor & adjust the schedule to meet goals team set
Considering the needs of patients and the dental healthcare team
Deciding who will be doing the scheduling
Work w/dental team and determine the time needed with & between patients
5
A routine examination & prophylaxis appointment should be scheduled every _______.
9 months
4 months
12 months
6 months
6
What is the primary purpose of the cover letter?
Replaces a job application
Introduces you to a prospective employer
Provides information about you to an employment agency
Replaces a resume
7
A major advantage of computerized systems is:
It replaces the need for recording storage
All software programs work the same way, so extensive training isn't needed
Reports will not have to be customized
Information that is common to all is entered only once
8
When you have decided to leave a job, what is the most appropriate way to inform your employer?
Send an e-mail to your supervisor stating your last day of work
Leave a letter on your supervisor's desk on your last day
Tell your co-workres that you are planning on leaving
Personally tell your supervisor, and follow up with letter of resignation
9
Which is a benefit of the recall system for the dental practice?
Insurance carriers encourage preventive dentistry
Insurances offer incentives when patients are received on a regular basis
Ensures steady flow of patients through regularly scheduled appointments
The amout of time a patient needs to spend in the office is reduced
10
What is the purpose of a routing slip?
To provide back staff with info as to what treatment rooms are being used
To inform front where patient record is located when removed from file
To communicate treatment info between treatment area & business office
To inform office manager when insurance claims have been sent to provider
11
What is the advantage of a computerized inventory management system in a small dental practice?
Computerized systems can completely replace the manual system
The office will receive automatic notification of new products
Being directly link to database, a small practice has access to inventory
Reordering of supplies may be automated
12
A(n) _______ is a list that summarizes all invoices sent during the month.
Statement
Pegboard copy
Payment authorization
Accounting report
13
In a small dental practice, which member of the dental team completes the majority of information processing?
The chairside assistant
The network manager
The administrative assistant
The expanded function assistant
14
Determine when to reorder involves 2 factor: rate of use & lead time. What statement defines lead time?
Amount of time added to the expected delivery, so office doesn't run out
Amount of time required for supplies to arrive to office once ordered
Length of time it takes to produce the item ordered
How much of the product is used in a specificied period
15
When dealing with an angry patient, ____________.
Involve others in the dispute
Avoid using humor
Pass the patient off to another team member
Do not become defensive
16
Usual/customary/reasonable fees make a fee schedule. Patient ask to explain "reasonable fee". Which is best explanation?
The fee the dentist uses most often for a given dental procedure
Determined by 3rd-party admin for actual fee for specific dental services
Determined by 3rd-party admin a particular service was modified as unusual
Fees set by insurance without considering geo location & demographic info
17
A prospective patient's impression elements are classified into several stages. Which is covered in the final stage?
How is the telephone answered?
How does the reception area appear?
What are the communication skills of the staff and dentist like?
What insurance plan is accepted?
18
What is the primary function of the clinical record?
To provide a total picture of the patient and the patient's needs
To provide aidentification of the patient
To provide a dental history for the patient
To document dental treatment
19
After treatment plan is developed, financial plan is done & presented to patient. Who is responsible in monitoring plan?
The administrative dental assistant
The bookkeeper
The office manager
The dentist
20
In a business letter, "tone" refers to:
Choice of words that set the mood of the letter
Presentation of the information in a positive form
A complementary choice fo letter style and ink
A combination of elements that help to communicate the message
21
If a dental practice procedure manual is to be effective, what guidelines should be followed?
It must be updated at regular intervals with input from team members
It should be reviewed daily by all members of the team
The dentist should sign off on all procedures
It should contain only personnel and clinical are procedures
22
The component of the patient clinical record that is considered "a necessary form" is the:
Treatment plan form
Signature on the file form
Correspondence log
Registration form
23
The purpose of a referral letter is to:
Introduce the patient and state the reason the referral
Arrange allocation of fee between professionals
In for the patient that they are being referred to a specialist
Gain permission from an insurance provider for being seen by a specialist
24
Audit trails identifies the paperless practices on who entered/edited info and when. This meets what legal requirements?
American Dental Association guidelines
Americans with Disabilities Act
Mandates of the HIPAA Security Rule
Medicare part D
25
Which is a quality of a good listener?
Is physically distracting
Maintains eye contact with the sender
Changes to a different subject
Comes to a conclusion before the message is complete
26
_________ is a series of reminders that payment is past due.
A credit report
The collection process
A divided payment plan
Skip tracing
27
You're preparing for an interview. Which would be the most appropriate dress for the interview?
Clean, pressed scrubs for male and female or school uniform
Dress slacks-white shirt-dark socks/shoes; pantsuit with closed toed-shoes
Black suit for male and female (skirt and black hosiery for female)
blue/gray suit-shirt/tie-dark sock/shoe; suit-w/blouse-closed shoe-hosiery
28
Accounts payable can be defined as a:
System records all financial transactions between patient & dental practice
Method used to verify and classify all transactions
System of recording all financial transactions
System that records all monies the dental practice owes others
29
The primary purpose of a backup plan is to:
Provide for storage of information at more than one location
Guard against computer downtime
Safeguard the practice from loss of time and valuable information
Prevent the need for use of a manual system when computer system is down
30
A concise business letter will ___________.
Employ redundant phrase to make an impression
Reiterate important facts and points
Include additional information
Convey a message without overusing words and phrases
31
In effective communication, the sender of the message is responsible for ___________.
Selecting the best medium for the message
Listening to the complete message
Initiating feedback
Completing the message transfer before changing the subject
32
What is the most important tool of the job search process?
The cover letter
Letters of recommendation
The job application
The resume
33
_______ is the amount of a pay given before any deductions have been taken out.
Gross salary
Take home salary
Net salary
After tax income
34
Conflict can be constructive if:
It increases resistance to change
It helps team members find new ways to state their problems
It produces an atmosphere of cynicism
It reduces communication
35
A(n) _____ system calculates the amount of money owed to the dental practice by accounting for charges and payments.
Accounts payable
Accounts receivable
Pegboard
Bookkeeping
36
All are elements of a financial plan, except:
copayment levels
Business principles
Community standards
Practice philosophy
37
What has proved to be the most effective method for collecting unpaid bills?
Letters
Telephone calls
Repeated bills
E-mail messages
38
A computerized recall system _________.
Submit insurance claims electronically
Allows the scheduling of patients 1 year in advance
Can track patients who regularly do not show for scheduled appointments
Procedures age reports
39
What is the last step in the daily routine for managing patient transaction?
Document payments
Post financial transactions
Complete end of day procedures
Document patient treatments
40
Outlining or configuring the pages of an appointment book is known as:
Dovetailing
Scheduling
Matrixing
Bridging

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