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DH300.1 Flashcards | StudBud
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DH300.1
DH300.1
30 terms
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StudBud Administration
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37 plays
CH 1,2,3,7
Flashcards
30 cards
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Practice quiz
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Questions
30
Answers
1
This system enables the sharing of Electronic Health Records across multiple healthcare settings
HRS
RRS
SEHS
EHR
2
What is the purpose of Office Policy?
Patients will know employees job responsibility
The key to establishing communication and understanding
Employees will know how a patient will act in the office
Workers will know their job responsibilities
3
A. Maslow is responsible for client centered approach
True
False
4
the first thing to do before development of a dental practice
develop a business plan
secure a loan
purchase a building
create job descriptions
5
A person who is genuine is sincere and straightfoward
True
False
6
Conflict will arise when
internallly
externally
when patients are being difficult
Two or more people work together
7
Effective leaders stand on their values
True
False
8
The cover letter should create interest to learn more about you.
True
False
9
Enthusiastic people
carry make believe pom poms with them
are demonstrative
have a positive outlook on life
never see bad in anyone
10
Locust of Control refers to
the degree in which a person feels they have life control
The degree in which the patient feels the dentist has control
patient believing the doctor is in control
The patient feels complete loss of conrol
11
One behavior that wastes time is slowness in making a decision
False
True
12
An indirect question
never gets to the point
is used to redirect the conversation
requires an explaination
requires a yes or no answer
13
A good listener...
attempts to make the patient feel good
hears facts and the feelings behind the facts
thinks about what they will say in response
concentrates on clues for meaning
14
An effective leader never follows
True
False
15
The basis for patient retention is
Communication
exceptional dental work
location, location, location
free stuff
16
The ability to do a job properly is
not achievable
expected
by virtue of license
competence
17
Client centered therapy patients know
The dentist and staff have their best interest at heart
what they feel, what they want, what their priorities are
what they feel, what they want, what they know
what is happening, why it's happening, and how it will happen
18
Three most common tooth numbering systems
Palmer, UTI, Universal
Palmer, Universal, FDI
Palmer, Lefevre, Papillon
Universal, Disney, seaworld
19
finding new approaches to use technology, answers to conflict, & being flexible
undesirable traits
successful practices
faltering practices
business centered practices
20
influencing, inspiring, & rousing others to action for a common good is considered
grandstanding
leadership
teamwork
ownership
21
The practice philosophy is created by the dentist/employer
True
False
22
A broad statement identifying feelings toward patient care, business practices etc. is termed
employee contract
mission statement
office policy
practice philosophy
23
a statement that explains practice management, staff and patient roles.
office policy
mission statement
dentist's philosophy
client centered approach
24
HIPAA safeguards the confidentiality and integrity of EHR.
True
False
25
RDH Responsibility for patient care: assess, diagnosis, plan, implement, evaluate (ADPIE)
True
False
26
Clinical areas of the office are termed treatment, lab, hygiene, or x-ray rooms
True
False
27
Business office activities include but not limited to
dictating hygiene procedures
opening the office
temperature control
patient and staff communication
28
The use of a refusal treatment form could be deemed "informed neglect"
False
True
29
Empowered employees feel a sense of
ownership
uncertianty
entitlement
anger
30
Blame culture happens to
avoid being reprimanded
concentrate power among a few
follow office policy
clearly delegate authority
